AutoNation Ford South Fort Worth

Poor service dept. , poor customer service all around. Disappointed to say the least. Tried airing my concerns with everyone, from the service writer, all the way to the , poor customer service all around. Disappointed to say the least. Tried airing my concerns with everyone, from the service writer, all the way to the GM, all the way to Ford headquarters. Hopefully some change will come of it. The premium maintenance package purchased with the truck when it was new has never been honored in entirety, which to me, boils down to theft. For example, in between services this last time, it had been at least 8,000 miles. The tire rotation is included in the plan, so I point this out to the service writer, and after waiting an hour or so, they roll the truck out “ready to go” without the tires rotated. Other examples include having never even cleaned out the air filter intake and filter, tipping off fluids, and one time not even putting a new oil filter on. I caught them each time, and the GM’s excuse, “You know how hard it is to find good help nowadays.” Can’t disagree there. However, if ford sells a product, receives their money, and then they don’t deliver, what do we call that? Laziness? Incompetence? Sure, maybe. But also theft. Anyone walking out of a store with a candy bar having not paid for it would be charged with a crime. Yet Ford is so big, I have found no recourse for the common person. This is the 4th time I have written or called Ford about this within the last 2 weeks. Nothing. I’m not sure if anyone even reads this stuff, or cares to help. To me, and I would think my neighbors and community, we shouldn’t have to settle for costumer service so bad that it boils down to theft. Maybe the New York Times would be interested as I know no other way to gain traction here. More

Professional organization from sales personnel, financial officer to support staff to make the purchasing experience informative and without pressure. officer to support staff to make the purchasing experience informative and without pressure. More

Very nice nice Staff Showed me nothing but live and confidence very helpful on the purchase of my new car confidence very helpful on the purchase of my new car More

Worst experience I will have in my whole life. Waiting a year for. Bronco and brand new two days later it breaks and no help. Only Hannah from maintenance did her best to take care of me. Waiting a year for. Bronco and brand new two days later it breaks and no help. Only Hannah from maintenance did her best to take care of me. More

The young lady that helped in the service department had let me know it wasn't time for an oil change yet. She was really polite and good customer service. let me know it wasn't time for an oil change yet. She was really polite and good customer service. More

The service department has had a complete employee turnover and the new employees are learning. I think the phones are broken in the service department as I was unable to ever get anyone to answer th turnover and the new employees are learning. I think the phones are broken in the service department as I was unable to ever get anyone to answer the main line or individual lines. All vehicle issues were addressed and fixed. I do appreciate the follow-up call the next day to insure everything was in working order. More

Sam in finance is as always AMAZING! The new general manager Mr. Bosco is gaining my respect very quickly. Emma in service is a very nice and professional and is also doing a great jo The new general manager Mr. Bosco is gaining my respect very quickly. Emma in service is a very nice and professional and is also doing a great job gaining my respect. Keep up the good work! More

Friendly, knowledgeable, professional, courteous, respectful, helpful. Recommendable. If you need or want a investment go see these folks. respectful, helpful. Recommendable. If you need or want a investment go see these folks. More

Best place to purchase a vehicle, always within reason on prices and great selection. My salesman Doug welch was a 10 out of 10 when it came to helping me. prices and great selection. My salesman Doug welch was a 10 out of 10 when it came to helping me. More

I had a 4:30 appointment for an oil change. After waiting in the waiting room for 1 hour 20 minutes, I went to check on the status and found that my truck was still sitting there. I tracked d After waiting in the waiting room for 1 hour 20 minutes, I went to check on the status and found that my truck was still sitting there. I tracked down a service advisor who then went and got someone to finally service my truck. That took another 45 minutes or so. So all in, I waited over 2 hours for an oil change. The service rep discounted the price by $15…that was a good gesture, but I would rather have had a quick oil change. Not a good customer experience…you asked, so I shared. More