AutoNation Ford Scottsdale - Service Center

Cole was a great help. My truck has had many issues in the past year. The dealership has been great, the vehicle sucks! My truck has had many issues in the past year. The dealership has been great, the vehicle sucks! More

My first service manager was awful. He never responded with my parts order or the several messages I left for him by phone and email. I called the main number and found Keith Covey an He never responded with my parts order or the several messages I left for him by phone and email. I called the main number and found Keith Covey and he was extremely responsive and on top of everything. More

While the service was to be expected, and glad it was taken care of properly, the time it took from scheduling an appointment to receiving my vehicle was long. I think the time expectation should be men taken care of properly, the time it took from scheduling an appointment to receiving my vehicle was long. I think the time expectation should be mentioned when booking an appointment. Also, when I picked up my vehicle it was terribly dirty from recent rains. Regardless of local rain or not it would be nice if I picked up my vehicle washed and ready, which is what most service departments do. More

Worst service ever don’t know how to diagnose a vehicle they will tell you I don’t know what the problem is and will lose your keys and have you waiting there hours to find it they will tell you I don’t know what the problem is and will lose your keys and have you waiting there hours to find it More

Excellent service again from Autonation Ford Scottsdale! Chris Austin took great care to understand my problem with the Expedition and resolved the issue. Chris Austin took great care to understand my problem with the Expedition and resolved the issue. More

The customer service was prompt and courteous. My service advisor Tiffany McBride updated the status of my vehicle through out the process. My vehicle was delivered as promised. A positive expe My service advisor Tiffany McBride updated the status of my vehicle through out the process. My vehicle was delivered as promised. A positive experience. More

The communication with Jeremy was great, and the work performed on my vehicle was excellent and on time. performed on my vehicle was excellent and on time. More

Kevin is the best. He listened to as I tried to explain a potential issue and provided options as they had to troubleshoot an issue that was intermittent. When it was He listened to as I tried to explain a potential issue and provided options as they had to troubleshoot an issue that was intermittent. When it was not duplicated he explained what could cause it and made sure I was comfortable with the service. Vehicle was ready for pickup when I arrived. I would use this dealer for service again. More

I visited this location while visiting my family from Illinois. I was thrilled when I was able to get a quick appointment for a transmission diagnostic. The actual diagnostic took only an hour which was Illinois. I was thrilled when I was able to get a quick appointment for a transmission diagnostic. The actual diagnostic took only an hour which was absolutely incredible! The problem is that I wanted to have my vehicle repaired at this location and I was told that the parts would be ordered and it would take either to ten days for the parts to come in. I called several times to check the status on receipt of the parts but James McBride would not return my call despite leaving messages on his direct line. More

Terrible customer service. Told me 3 hrs for service and it took 3 days instead. Told me 3 hrs for service and it took 3 days instead. More