AutoNation Ford Scottsdale - Service Center

Work on vehicle ws completed on time but I was charged for items covered under my service contract. for items covered under my service contract. More

Aaron our service advisor was terrific. this rating is no reflection on him. i took my car in because the ford sync operation of the whole screen wasn’t working. i was told a new one was installed and i’m reflection on him. i took my car in because the ford sync operation of the whole screen wasn’t working. i was told a new one was installed and i’m still having similar issues. screen delays, black screen, unable to turn the radio off, navigation sporadically works and the list goes on. i’m very disappointed and not looking forward to bringing my car back More

Great follow-up, and listened to comments! The GM, Service Director and Service Mgr was engaged and ensured excellent customer service. Service Director and Service Mgr was engaged and ensured excellent customer service. More

The service experience was excellent. I had an appointment time and was in and out in about an hour and a half. The waiting room was clean and had wifi and coffee. Everyone was courteous. appointment time and was in and out in about an hour and a half. The waiting room was clean and had wifi and coffee. Everyone was courteous. More

Everything went smoothly. Kendra was great and everyone was very efficient. I will definitely return for service in the future. was very efficient. I will definitely return for service in the future. More

Up until my visit yesterday I would have rated you a five star place of business as I loved taking my car into your dealership. Yesterday I had a 1:00 PM appointment for a oil change, service and tire rotat star place of business as I loved taking my car into your dealership. Yesterday I had a 1:00 PM appointment for a oil change, service and tire rotation. This usually takes about one hour. Yesterday I was told it could take four. I was dumb founded. It actually only took about two and half hours but still the service was far from superior or up all my previous visits. Time element, no paper protectors on floor board, no curtsesy car wash, dirty hand prints on the driver door. I got the feeling that things are not good there. I was so disappointed. Kevin Morgan, your service man is always nice and friendly I just feel there is something wrong within the business. If it is staffing and lack of help; maybe take less appointments, do your quality work and keep your customers happy and wanting to come back. Also, it was absolutely freezing in your showroom. You could save money by regulating the temperature. I want to look forward to my future visits with you and continue to feel that my car is receiving the best tender love and care that I have felt it has in the past, Respectfully, Gloria Barker More

Kevin was great. He is my new customer service rep. Appreciate his prompt professionalism. I really hate that I have to keep adding to this review in order to have a specific number of words!!!! Appreciate his prompt professionalism. I really hate that I have to keep adding to this review in order to have a specific number of words!!!! More

The worst customer service I have ever experienced. Poor communication and pointless appointment to drop off vehicle communication and pointless appointment to drop off vehicle More