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AutoNation Ford Scottsdale - Service Center
Scottsdale, AZ
766 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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766 Reviews of AutoNation Ford Scottsdale - Service Center
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January 13, 2022
I'm on vacation and wanted a oil change in my 20 18 Ford Explorer. It took me 40 minutes to schedule on text messages. I then got a text message about financing the oil change. The time limit to schedule Explorer. It took me 40 minutes to schedule on text messages. I then got a text message about financing the oil change. The time limit to schedule a oil change is unacceptable. I arrived about 10 minutes before the scheduled time. The lady service writer told me I need to go back and visit with another service writer (he was at lunch) and she wouldn't check me in for the oil change. That's xxxxxxxx. More
by Doc
Employees Worked With
Sydney Thorp
January 09, 2022
Service is always top rate. The customer wait area is comfortable. Kevin Morgan has been my go to guy for years. Honest and reliable. The best. comfortable. Kevin Morgan has been my go to guy for years. Honest and reliable. The best. More
by BonnieD
Employees Worked With
Kevin Morgan, Sydney Thorp
January 04, 2022
The dealership always works me in promptly, especially when I run into an unusual problem with my vehicle. I have been relying on them for the past 7 years to take care of my SUV. They do excellent work when I run into an unusual problem with my vehicle. I have been relying on them for the past 7 years to take care of my SUV. They do excellent work and I have never had any issues once they've performed their work. I know I can count on them to do a thorough examination of my vehicle and to give me "early warning" if they see something that will need to be addressed in the near future or perhaps 6 months down the road. The staff is always polite, helpful and thorough. I hope to keep my Ford vehicle for some years to come, and I will continue to use their services. More
by carol
Employees Worked With
Mark in Service, and Marcus M on online "chat", Sydney Thorp
January 01, 2022
We have been depending on this Ford Dealer location for 16+ years and have purchased three vehicles during that time. They still do good work for us. 16+ years and have purchased three vehicles during that time. They still do good work for us. More
by jon doe
Employees Worked With
Tim Smith and Aaron Passerelli on the service drive.
December 30, 2021
Aaron our service advisor was terrific. this rating is no reflection on him. i took my car in because the ford sync operation of the whole screen wasn’t working. i was told a new one was installed and i’m reflection on him. i took my car in because the ford sync operation of the whole screen wasn’t working. i was told a new one was installed and i’m still having similar issues. screen delays, black screen, unable to turn the radio off, navigation sporadically works and the list goes on. i’m very disappointed and not looking forward to bringing my car back More
by barbara
Employees Worked With
Aaron
December 25, 2021
The service experience was excellent. I had an appointment time and was in and out in about an hour and a half. The waiting room was clean and had wifi and coffee. Everyone was courteous. appointment time and was in and out in about an hour and a half. The waiting room was clean and had wifi and coffee. Everyone was courteous. More
by frank.simanson
Employees Worked With
Kendra
