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AutoNation Ford Scottsdale - Service Center
Scottsdale, AZ
766 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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766 Reviews of AutoNation Ford Scottsdale - Service Center
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March 02, 2023
Horrible service department, went in for 30k service, apparently the mechanic made a mistake and caused damage to the charge system. Vehicle was there 6 days to be repaired, for a simple oil change…. apparently the mechanic made a mistake and caused damage to the charge system. Vehicle was there 6 days to be repaired, for a simple oil change…. More
by Mmadge
Employees Worked With
Bryan
March 01, 2023
The worst experience! No communication and took almost a month for repair with no notification. Does not call back. Will go anywhere else but here. No communication and took almost a month for repair with no notification. Does not call back. Will go anywhere else but here. More
by msgmee2
Employees Worked With
James and Ali
February 28, 2023
Very disappointing experience with Scottsdale Auto Nation and Ford in general. 5 visits so far for same issue. Electronic/computer issues are the worst as everyone wants to "walk away" leaving customer with and Ford in general. 5 visits so far for same issue. Electronic/computer issues are the worst as everyone wants to "walk away" leaving customer with 90k lemon. Even on 5th.visit they kept vehicle for 11 days, said "we replaced a few connectors" and gave be a bird poop covered car back . The only important thing seems to be these reviews, as I got a call, before a car was returned, asking and begging for a 5-Star review....sorry, stars are earned and this one lacked big time More
by Steve
Employees Worked With
Justin and Covey
February 23, 2023
Service staff did a great job. I inadvertently scheduled the service on the internet at the wrong location, but the staff here was able to accommodate me anyway. Spring did a grea I inadvertently scheduled the service on the internet at the wrong location, but the staff here was able to accommodate me anyway. Spring did a great job hustling my vehicle through the service and got it back to me in a timely fashion. More
by Trackerhanson
Employees Worked With
Spring Evans
February 23, 2023
Had to have two recalls done. Was told car would be done in eight hours. Did not get it back for five days. Also, the inspection that is usually done, was not. Was told car would be done in eight hours. Did not get it back for five days. Also, the inspection that is usually done, was not. More
by sshildebrandt
Employees Worked With
James MacBride
February 21, 2023
Internet scheduling is in good shape. Tiffany did a good job checking me in and out. She did underestimate the cost of the transmission fluid and coolant exchange by about $100. Not good. Tiffany did a good job checking me in and out. She did underestimate the cost of the transmission fluid and coolant exchange by about $100. Not good. More
by Luis L Gonzalez Jr
Employees Worked With
Tiffany
February 21, 2023
We made an appointment to have a few things fixed that we’re under an extended warranty and left our car for over three weeks. When we finally got it back, only the recall issues were fixed and nothing el we’re under an extended warranty and left our car for over three weeks. When we finally got it back, only the recall issues were fixed and nothing else! They kept promising but never delivering! Terrible customer service! Other people were complaining as well?! Very disappointed and won’t go back! More
by cjb
Employees Worked With
Justin smith
February 17, 2023
They always take great care of me and my Mustang and I never feel pressured. I used their shuttle service for the first time and was very satisfied. never feel pressured. I used their shuttle service for the first time and was very satisfied. More
by Mystang12
Employees Worked With
Kevin Morgan
