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AutoNation Ford Scottsdale - Service Center

Scottsdale, AZ

3.9
766 Reviews

766 Reviews of AutoNation Ford Scottsdale - Service Center

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May 31, 2023

Poor communication and leadership, car was in shop for greater than three weeks. One person qualified to work on electric vehicles More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kieth Coby
Report | Print
Jun 05, 2023 -

AutoNation Ford Scottsdale responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (480) 630-2827. We'd appreciate the chance to make your experience a positive one.

Jun 05, 2023 -

JC responded

Please forward the name and email of the General Manager. We have prepared a written statement and would like to forward. We also would be willing to discuss via phone after the GM has read about our experience.

Jun 05, 2023 -

JC responded

Ok, well the number provided is not to reach the GM. To be specific, I had to call and choose from 5 options: service, parts, finance, title and sales the first time I called. When I chose one of the first three options, the same menu options were repeated in a loop. I called again and heard different options: service, parts, collision, sales, and all other concerns! Funny, I got a human when I chose sales🙄 That human gave me the best service I’ve had by way of identifying the GM and his email. The GM is not available.

May 27, 2023

They generally do a good job,lost my prescription glasses somehow and no response to my query about said glasses. More

by Anm_racing
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher austin
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May 31, 2023 -

AutoNation Ford Scottsdale responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2827. We hope to hear from you.

May 25, 2023

We had a great experience with the Service Department. Chris was my advisor and was honest and followed through on time with everything he said he would do. More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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May 29, 2023 -

AutoNation Ford Scottsdale responded

Hi Josh, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 20, 2023

Great service advisor named James. Really like the dealership and management. Unfortunately, since Ford Corp has evidently decided to play to the woke crowd, I’ll avoid Ford service an More

by Pke360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James McBride
Report | Print
May 16, 2023

Had it in for routine service which was completed in an hour and a half. No issues. More

by mikecrum1500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffney Gonzales
Report | Print
May 19, 2023 -

AutoNation Ford Scottsdale responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 15, 2023

I called 4 times over a 2 week period to set up an appointment for a srandard service, no one ever called back. Finally I was in the area and dropped by to make an appointment. I took my truck in at More

by Otlbrennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean
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May 18, 2023 -

AutoNation Ford Scottsdale responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2827 to discuss what we can do to help.

May 22, 2023 -

Otlbrennan responded

I would like the GM to call me, my number is 602-818-7511. This is my cell number and if I don't answer you can leave a message for a good time for me to return the call. Thanks

May 14, 2023

The service department is a joke. Every time I bring my vehicle here I have to bring it back a 2nd or even 3rd time to “fix” something they did that wasn’t there when I originally bro More

by jsh316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James
Report | Print
May 17, 2023 -

AutoNation Ford Scottsdale responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (480) 630-2827 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

May 12, 2023

I brought my vehicle in for routine service. Chris Austin was my service manager/advisor. He did a really good job in the absence of Kevin Morgan. I would request Chris again for any service. More

by rogersandeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Austin
Report | Print
May 16, 2023 -

AutoNation Ford Scottsdale responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 10, 2023

The dealership is demonstrating continuous improvements - this is focused across the company. Good work keep it up.. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James McBride
Report | Print
May 15, 2023 -

AutoNation Ford Scottsdale responded

Hello David, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Scottsdale. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

May 08, 2023

Shawn, Took good care of me as a replacement for Kevin who is out sick. More

by azjack14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
May 11, 2023 -

AutoNation Ford Scottsdale responded

Hello, thank you for taking the time to share your feedback with us. Please let us know if there is anything else we can do for you; we are more than happy to help!

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