AutoNation Ford Scottsdale

Took way to long for the recall and for Ford to respond to there phone call. Advisor said 3 days it was closer to 5 and that was my only car! Ford headquarters had 3 calls in for the door locks to be cha to there phone call. Advisor said 3 days it was closer to 5 and that was my only car! Ford headquarters had 3 calls in for the door locks to be changed. More

Latrajan Foster, our sales associate did a great job, really enjoyed working with him. Unfortunately, the entire new car purchase kept me at the dealership for 5 hours. Also, the initial sales contract really enjoyed working with him. Unfortunately, the entire new car purchase kept me at the dealership for 5 hours. Also, the initial sales contract was incorrect and was only corrected because I caught the error and insisted that they take care of it. I also had to bring the new car back the next day since the detailers had not properly cleaned it. Including my return visit, I spent over 6 hours at the dealership for my purchase. I understand the paperwork involved in financing a purchase but this was excessive. Happy with the car and our salesman but sorry, not 5 star service overall. More

I called the service center regarding an issue with the passenger door on my vehicle. The service advisor that I dealt with was a gentleman by the name of Mark, who was helpful and very communicative with passenger door on my vehicle. The service advisor that I dealt with was a gentleman by the name of Mark, who was helpful and very communicative with me. He got me all squared away by setting up an appointment with the body shop despite the fact that I'm still dealing with the issue. He didn't have to go out of his way to set up the appointment for me, but he did anyway, which was very courteous of him. I've gotten my car serviced with Autonation Ford in the past, and the service has been exceptional every time. More

Upon arrival, I felt completely invisible. Stood in front of four separate service adviser and NOT ONE even acknowledge I was even standing there! At least say, "We will be with you in a mom Stood in front of four separate service adviser and NOT ONE even acknowledge I was even standing there! At least say, "We will be with you in a moment (or when I am finished with this customer). The worst was my "Assigned Advisor" was having a conversation with a fellow employee and did not acknowledge me standing there for 8 min! Completely unacceptable! More

Both Mark and Adam were wonderful. Very professional and got the job done! Amazing customer service Very professional and got the job done! Amazing customer service More

Had air services for $450 and they did not fix the problem. Brought it back and the dealership indicated it would be another $2,600 to fix the air conditioner. Also, the rep treated my wife rudely. problem. Brought it back and the dealership indicated it would be another $2,600 to fix the air conditioner. Also, the rep treated my wife rudely. I would not recommend this dealership to anyone. More

A very good experience with the service department yesterday. Kendra (my service advisor) was friendly and had me in and out quickly. I brought it in for 2 issues (which they fixed) and asked them t yesterday. Kendra (my service advisor) was friendly and had me in and out quickly. I brought it in for 2 issues (which they fixed) and asked them to check on another (battery). Kendra called (I dropped it off) and confirmed the battery was dying (as I had suspected) and with summer (battery killing season in Phoenix) coming I had them replace it. We live on dirt roads so she mentioned the air filter looked dirty as well so replaced that too. All in all a very good experience. More

Service Rep was great, she took my truck on time, returned it quickly after the Mech verified the trans issue, reprogrammed it and I had it back. Rep explained it well. Dealer could dedicate a waitin returned it quickly after the Mech verified the trans issue, reprogrammed it and I had it back. Rep explained it well. Dealer could dedicate a waiting area off the showroom space. Great wash job too. More

I wasn’t so happy about not knowing I would be there for 3 hours. Thanks to Adam for his kindness when I wasn’t so nice to him about having to wait. I was also given a ride home so I didn’t have to wait the 3 hours. Thanks to Adam for his kindness when I wasn’t so nice to him about having to wait. I was also given a ride home so I didn’t have to wait there which I greatly appreciate. More

This last weekend My husband surprised me with getting a new family car! My husband was in contact with Eli before we ventured over an hour and a half for my surprise! Let me say that the trip was so worth new family car! My husband was in contact with Eli before we ventured over an hour and a half for my surprise! Let me say that the trip was so worth it! Eli was super helpful and catered to all of our needs! He was extremely personable and welcoming! But most of all he was super knowledgeable and gave us Great confidence in the vehicle we were purchasing! We were also helped by Peace, and Blake who we’re super kind and quick to get paperwork done along with anything else that was needed! All three of these men are great assets to this company! We will definitely be recommending to this dealership to family and friends and eventually go back when it’s time for another vehicle! More