AutoNation Ford Scottsdale

Our service adviser was excellent! My appointment was done in a timely manner. Mark told me about deals going on. When the service was completed, he gave me detailed items that was ser My appointment was done in a timely manner. Mark told me about deals going on. When the service was completed, he gave me detailed items that was serviced as well as the 15 point check! My car was washed to what it looked like when I bought in 2015! More

Friendly, knowledgeable and extremely helpful. Highly recommend this dealership. Went out of their way to help. Highly recommend this dealership. Went out of their way to help. More

This was a return for service that did not fix the problem first time. When the mechanic tried to replicate the problem said he had never seen this in 22 years of work. It took a couple of days and ac problem first time. When the mechanic tried to replicate the problem said he had never seen this in 22 years of work. It took a couple of days and actually running a camera into my fuel tank system, but found a tip piece that had come off a refueling nozzle. Nice job, only problem with things is phone system that does not seem to get voice mail to the Supervisors. More

All fully transparent princing and very easy to do business with. Staff never wasted my time in waiting areas. business with. Staff never wasted my time in waiting areas. More

Poor communication in the service department Multiple days without return call and status updates during service days without return call and status updates during service More

Car was repaired fast. Staff was helpful. They even dropped me off & picked me up Staff was helpful. They even dropped me off & picked me up More

Purchase of MachE GT took more than a year from original order, but due to no fault of Autonation. Ford has popular demand and production supply issues we all know about. Our sales guy handled our particula order, but due to no fault of Autonation. Ford has popular demand and production supply issues we all know about. Our sales guy handled our particular complications with our move from VA to AZ very well. Met with us every time we just popped in, and answered all of our uncomfortable questions - including franchise sales future in an online world. We paid straight Ford MSRP with no issues at all. Autonation is a large reseller - they don't want allocation issues. Surprisingly great overall sales experience. More

Kevin took great care of me. Great communication. Drop off and pickup were painless. Will definitely come back Great communication. Drop off and pickup were painless. Will definitely come back More

I am very happy with my experience at AutoNation Ford last week! I was treated with respect during the entire process from the salesman, the sales manager and the gentleman in finance. The salesman was v last week! I was treated with respect during the entire process from the salesman, the sales manager and the gentleman in finance. The salesman was very knowledgeable about the vehicle that I was interested in. It is obvious that he has taken the time to educate himself on the Ford product. I never felt pressured, which is important in the criteria of my purchases, regardless of what they are. The team worked with me to get the deal that I wanted. Kudos to the entire team at AutoNation Ford in Scottsdale, Arizona! More

Service department was short on help, Repair took 5 days and should have been no more than 2. and should have been no more than 2. More