AutoNation Ford Scottsdale

Excellent Customer Service. Staff was friendly, professional and completed service in a efficient manner. Thank U Auto Nation Ford of Scottsdale. Staff was friendly, professional and completed service in a efficient manner. Thank U Auto Nation Ford of Scottsdale. More

Representative was polite, prompt in calling me back. It was difficult to get a service appointment. They were booked up two weeks in advance. The representative was a bit unclear on what needed to be d It was difficult to get a service appointment. They were booked up two weeks in advance. The representative was a bit unclear on what needed to be done on the car. I noticed they replaced the rear wiper blade and charged me without asking me. I was okay with that but would like to have been told. More

I had a wonderful experience with Steven and Peace as well as all the people that worked there. They made it possible for me to get the best Mustang that I wanted. They take the time needed to help you well as all the people that worked there. They made it possible for me to get the best Mustang that I wanted. They take the time needed to help you through your decision process and make it happen!! More

Found it impossible to get an appointment without showing up at the dealership. I use multiple service facilities for the different brands owned. This is by far the worst one I work with. The service advisor up at the dealership. I use multiple service facilities for the different brands owned. This is by far the worst one I work with. The service advisor was new , but did an good job. More

The people l delt with were polite curtious and swift at what they needed to do what they needed to do More

Mark T. was a real pleasure - his focus on my satisfaction was obvious and appreciated. was a real pleasure - his focus on my satisfaction was obvious and appreciated. More

Nick and Karen were great, very good experience all around. Thank you for all you do. around. Thank you for all you do. More

Repair service is extremely inefficient. Long check in times, too much manual paperwork(in this age of computers), and several employees standing around. Very poor customer service. At Scot Long check in times, too much manual paperwork(in this age of computers), and several employees standing around. Very poor customer service. At Scottsdale Ford, customer is LAST, a true burden for employees. Wayne Huizinga would have been furious. More

I own the 4th vehicle that I have purchased from AutoNation Ford Scottsdale. Each time I purchased, the entire process was pleasant and their service is the best. Kevin Morgan has ben my advisor fo AutoNation Ford Scottsdale. Each time I purchased, the entire process was pleasant and their service is the best. Kevin Morgan has ben my advisor for quite a while and he truly is not only extremely knowledgeable, he is friendly, personable, effective, efficient and professional. I do appreciate him. He is a BIG reason why I keep going back. Thank you!! More

I bought a 2010 Sport Trac with a lifetime oil changes as long as I own the vehicle. Every time I got a new service manager they would try and charge for the oil change. I would explain, and they would check long as I own the vehicle. Every time I got a new service manager they would try and charge for the oil change. I would explain, and they would check their records and come back with your correct then each would note in the file for future changes. The last new service manager came back with there is no such record and that I would have to pay from now on. It amazed me that probably 7 different managers found it with no difficulty but the most recent had such challenges. I have bought four SUV’s with them in the past. Unfortunately bad timing on their part. I was just getting ready to trade in my Truck for a new Bronco. I will definitely not buy from this dealership. I understand that lifetime oil changes is unheard of but that is what was given. I just can’t do business with a company that doesn’t hold true to their staffs offers. More