AutoNation Ford Sanford - Service Center

Steve White and the entire service and sales department have patience and make time for me and everyone that I've seen get help from this location. have patience and make time for me and everyone that I've seen get help from this location. More

They took care of the recalls on my f259 and I was take care of very professionally. My service adviser was very friendly and professional care of very professionally. My service adviser was very friendly and professional More

Always a great experience at this location. I highly recommend John Erber as your service advisor. recommend John Erber as your service advisor. More

I brought my vehicle in for an oil change to to fix a hesitation issue. They had three service techs look at it and spent time researching the problem to fix it right the first time. I have not noticed t hesitation issue. They had three service techs look at it and spent time researching the problem to fix it right the first time. I have not noticed the issue since the repair. More

This is a well run, efficient service department. The technicians are knowledgeable and courteous and the job is done within the estimated time limit. If you have to wait while the work is being done the technicians are knowledgeable and courteous and the job is done within the estimated time limit. If you have to wait while the work is being done there is a comfortable waiting area More

They are where they need to be when I need them, and that’s comforting. that’s comforting. More

The service was excellent. They have changed staff members and it’s very apparent. Great job, thank you members and it’s very apparent. Great job, thank you More

Derek and the rest of the team make every experience easy and painless. They look out for and take care of each other which means no customer falls through the crack. Each of them has a professional attitu and painless. They look out for and take care of each other which means no customer falls through the crack. Each of them has a professional attitude and works hard to help the customer have a good experience. Thank you all for the service, the laughs and the cupcake! More

The dealership was clean and professional as you might expect from a new car dealership. The employees were polite and professional as you might expect from a new car dealership. Unfortunately, the other expect from a new car dealership. The employees were polite and professional as you might expect from a new car dealership. Unfortunately, the other thing that you might expect from a new car dealership; “that you might get gouged for repairs,” also held true. I took my car in for an air bag recall which is a no charge repair, and it was, but my spare key had quit working, so I thought I would have them reprogram it as long as I was there. I was advised that it would cost $89.99, a bit high, but I agreed. Later they called me to advise that the chip in the key was bad and that it would cost an additional $60.00 for a new key plus the programming. I declined at that point because I knew I could have it done by a local locksmith for half the price. They proceeded to tell me that I still owed them $89.99 for the reprogramming, even though it did not work. I simply responded; “that sounds like a rip off.” They explained that even though it did not work, the technician still needs to be paid for their time. I whole heartedly agree that the technician deserves to be paid, but $89.99 for 5 or 10 minutes that it takes to realize the key chip is bad is in fact gouging. Since I was stuck between a rock and a hard place, I agreed to the new key and reprogramming for a sub total of $149.88. To add insult to injury, they added $18.00 for “Miscellaneous Charges” AKA, Shop Supply Costs. Seriously, what “Shop Supplies” are needed to reprogram a key. I realize that all repair shops charge a “Shop Supply Fee” on every invoice, but in certain circumstances you might want to waive that fee as a courtesy, especially when you are already gouging the customer. I am mostly angry with myself, because I know better than to have a new car dealership do any repairs to my car, or my car key, lesson learned. I do not know if anyone at this dealership will read this, but if they do, I would be curious to see if they try to make it right. More

Customer service is excellent. My service technician was incredible, he listen to my problems and his knowledge on vehicles was amazing. The dealership is about an hour away from me but the service was wort incredible, he listen to my problems and his knowledge on vehicles was amazing. The dealership is about an hour away from me but the service was worth the drive. Thank you Derek for your help and service More