AutoNation Ford Sanford - Service Center

I had an appointment for an oil change scheduled for 1:30 and was in the area in the a.m., stopped in the service dept. to see if there was an opening and Devin, one of the service advisors, was able to obli and was in the area in the a.m., stopped in the service dept. to see if there was an opening and Devin, one of the service advisors, was able to oblige. He was very courteous, knowledgeable, and with an upbeat attitude to assist me with my request. He kept me updated on the progress as I waited in the customer service room. He gave me an estimate of completion and actually was completed earlier than his estimation. I definitely will recommend Auto Nation Ford for service and would recommend Devin as your service advisor. More

He kept me up to date during the wait process. Thank you. A d x you. A d x More

Service kept me informed of all progress on repairs to my 2004 Thunderbird. Air conditioner and windshield washer were not working properly and I was delighted that all parts were still available. Very prof 2004 Thunderbird. Air conditioner and windshield washer were not working properly and I was delighted that all parts were still available. Very professional and highly competent staff. Service rep, Devan, was terrific in keeping me abreast of all work and time frames, as parts had to be special ordered. More

Dealership is conveniently located. Service dept is very efficient. Showroom is very comfortable and nicely appointed. efficient. Showroom is very comfortable and nicely appointed. More

Service technician was better than technicians in the past. Good listener and willing to solve problems even when he needed to do it himself. past. Good listener and willing to solve problems even when he needed to do it himself. More

I dropped my car off the night before with instructions to have a key battery replaced and a multi-point inspection to determine what services might be due. Devan called the next morning with questions and to have a key battery replaced and a multi-point inspection to determine what services might be due. Devan called the next morning with questions and was very confused - He began telling me it's $90-something to have a key re-programmed (I did not need this - I only needed a battery replacement) and he didn't understand what services were needing to be done. So he starting going into my service history and began reading back to me everything done since I bought the vehicle in 2017 - new wiper blades, a check engine light diagnosis, etc. I stopped him and asked for a supervisor. Priscilla came on and I asked for a diff service advisor as I did not feel confident in Devan. She immediately defended him and became passive aggressive toward me, telling me she would "take care of everything for you, dear." Who talks to someone in such as condescending way like that?! My tech was changed to Derek who was AMAZING. However, when my services were done and I got in my car, I discovered my driver seat settings were all changed - the seat was at the highest level and all the way forward. My review mirror was moved to face downward and the side mirrors had be readjusted so they showed more of my car and less of the road. And my steering wheel was lowered to the lowest setting. I was appalled - they seriously went so far as to put my safety at risk by adjusting these settings to the point where I couldn't view other cars on the road fully because I came across as "rude" to them?? Absolutely disgusting behavior. The only exception to this review is Derek, who I would give 5 stars - or more if I could. More

Service advisor Derek checked me in, told me how long it would be to complete the work and said they would get started immediately. Work was completed as stated. Derek was very professional. would be to complete the work and said they would get started immediately. Work was completed as stated. Derek was very professional. More

Service was better than expected.In and out ahead of Service was better than expected. In and out ahead of time. Will be my new dealer Service was better than expected. In and out ahead of time. Will be my new dealer More

Everyone worked together to make sure I was taken care of efficiently and left happy. efficiently and left happy. More

Getting my F150 serviced here was quick and thorough. My service advisor, John Erber, is always professional. service advisor, John Erber, is always professional. More