AutoNation Ford Sanford

Letter that was sent to Salesperson SANDRA and General Manager JIM DOYE: Sandra, I felt the need to write to you and say how unprofessional your service was. Your screw up cost me hundreds of dollars Manager JIM DOYE: Sandra, I felt the need to write to you and say how unprofessional your service was. Your screw up cost me hundreds of dollars in travel expenses. Although the ad stated this particular feature FIRST, the first question that I asked you and the other 20+ dealers I called over the past week was, "Does the car have climate controlled seats?", and stated that it was most important. I also asked about the color, which is also incorrect (Brown) in the ad. You had a moment of hesitance that came across as if being too much of an effort to verify. You said it looked "Brownish" and assured me that it had the climate controlled seats. You work at a FORD dealership, do you not know your product??? I also asked about the Satellite radio and IPOD connectivity. You then insisted that I must come this weekend and that next weekend was not acceptable. I cancelled a deposit in Illinois (Tom Peck)on a 2009 car with "climate controlled seats".The clincher was when you told your sales manager that I never mentioned the first words of your ad "Climate Controlled seats". Then to top it off, you disappeared and were afraid to deal with your mistake. I suggest you acquire some integrity. Jim, I suggest you find another job, glorified car salesman. You are are also unprofessional if you cannot manage to talk to a customer that drove 600 miles each way(that's 1200 miles on my Infinity), spent $150+ in gas, $100 on a room, all to purchase a car in good faith when your dealership was clearly in the wrong. Your company didn't offer me any restitution, a meal, gas, lodging, etc. I didn't even receive an apology, What I got was a "There is nothing I can say" then when I said "everything happens for a reason," they seemed to be astonished that I wasn't raving mad and said "you are better than me". I called you several times and Melissa gave you my message while I was on the phone with her. You evidently didn't think I was worth the time. When I speak with Auto Nation during the week I will provide proof of all of the dealers I have called and explain how wonderful my experience was with your dealership. Thanks for everything, Alaynna King More