AutoNation Ford Sanford

Salesman did not know his product. I had to tell this salesman that Ford does make an 8ft. box on F-150s. Salesman insisted that this was not the case. But of course, there was no F-150 with an 8ft box o salesman that Ford does make an 8ft. box on F-150s. Salesman insisted that this was not the case. But of course, there was no F-150 with an 8ft box on the lot to show him. Salesman did a search of the dealers in the area for a truck to my liking. Salesman located a truck (with an 8ft bed, imagine that!) but would not tell me where the truck was. This immediately gave me a suspicious vibe from him. Salesman wasted no time in pressuring me on purchasing a truck that I had not even laid eyes on yet. I was disappointed in my trade-in value. Dinging me $500 for needing new tires. My vehicle was in no need of new tires. Tire condition means absolutely nothing for a trade-in. I expressed my disappointment with my appraised value and the salesman told me "don't even look at that." I left shortly after and accomplished nothing. More

Esteban was a true & caring professional. He treated my wife & I with the utmost respect, which is very important to me, and was extremely patient while providing us with all the information we required my wife & I with the utmost respect, which is very important to me, and was extremely patient while providing us with all the information we required to make our decision to purchase our vehicle. Esteban is a testament to customer service. More

Estaban worked very hard for me and my business. He was very patient and made sure that I was completly satisfied. I felt like he was on my side and I wasnt just another commission check. I will recomend E very patient and made sure that I was completly satisfied. I felt like he was on my side and I wasnt just another commission check. I will recomend Estaban and Courtesy Ford to anyone looking for a vehicle. Estaban and Courtesy have a customer for life. More

I have purchased several new cars and this was the Best experience I have ever had. The price was better than expected for my trade and new vehicle. John was Outstandng through the entire purchasing proc experience I have ever had. The price was better than expected for my trade and new vehicle. John was Outstandng through the entire purchasing process and afterwards. I would highly recommend him to anyone in the market for a vehicle. More

I have purchased several cars and this was the best experience I've ever had. John Doggett was a class act during the entire process. I had not planned to buy as I was "just looking". I had been looki experience I've ever had. John Doggett was a class act during the entire process. I had not planned to buy as I was "just looking". I had been looking at F150's for some time and was convinced that there was not one in Florida with the exact options I wanted. Not only did they have the truck I wanted, they gave me a great price, fair trade and treated me respectfully. Even the finance person, Melissa, was great to work with. I've had the truck 2 days and John has called several times ti make sure I am in "sync" with the electronics and happy with everything to date. As you can see, I would recommend Courtesy Ford to everyone and especially John Doggett as a salesman. He is the epitome of customer service! More

I purchased a CPO 2008 Ford Edge from the dealership and have absolutely LOVED it! The greatest experience with the dealership, however, was after I purchased the car. John Doggett was not my sales person; have absolutely LOVED it! The greatest experience with the dealership, however, was after I purchased the car. John Doggett was not my sales person; however, he was so helpful with arranging my appointment with the service/auto body team. Without him, I would not have been satisfied with the service I received. He is a great asset to this team, and when I purchase my next car, I will return to this dealership and to John! More

I submitted a request for additional information via the internet stating my interest in purchasing a Ford 150 Platinum edition. I received an email and a phone call from John Doggett within an hour. I expl internet stating my interest in purchasing a Ford 150 Platinum edition. I received an email and a phone call from John Doggett within an hour. I explained my wish to trade two vehicles and he invited me to the dealership to test drive several engine types to help me make the final decision. We agreed upon a time and at lunch I met John and found him knowledgeable. I selected a vehicle and he had me park it in an area where “sold” cars were placed. I agreed to bring the two vehicles the next day to be evaluated but requested to receive an estimate and preliminary trade values so I could determine if this was worth my time. John asked that I submit vehicle information, payoff, and submit a credit application and I submitted by email the items requested. Later that evening I returned with my partner to show him the vehicle. However the vehicle was not where I had parked it and was not on the lot. Since John had already left for the day a salesman agreed to leave a note but was not willing to allow us to walk the lot. The next afternoon I took the first vehicle for evaluation. An older gentleman informed me he needed to drive the car and take several photos. This was an event I had not experienced. The test drive was non eventful however his attitude was curt. I then had a discussion with John asking for some preliminary figures associated with the trade. At this point he informs me he has bad news. The car I selected had been sold. I now am extremely agitated because the afternoon before he had placed a sold sign on the vehicle. I voice my frustration and indicate that I am not sure why this must be such a laborious event and again requested an estimate of the value of my trades. He summons a manager who informs me how difficult this will be without seeing the second vehicle even though I had furnished the VIN. I was agitated with the lack of urgency. It is apparent at this point I must bring the truck to the dealership before they will give me many details. Upon my return to the dealership with the truck, I’m informed that John is with another customer. My keys are given to another salesman who takes my truck for a test drive not asking me to drive along. Upon his return, he gives me my keys and does not inform me of the next step. I wait a few minutes but no one approaches with details. Again there seems to be no urgency. The older gentleman that drove my first vehicle saw me standing in the lobby but never acknowledged and appeared uneager to help. I left the dealership around 5:00 and went to the Chevrolet dealership and bought a vehicle within 3 hours and they never saw one of my trades until the next day. I have yet to receive any correspondence from John or the dealership. I am grateful I did not purchase a car from this dealership. More

Theo was great to work with, if you're looking for a new car try out Courtesy Ford in Sanford. Theo was very patient, gave me good deal and followed through after the sale. He worked past quitting time the car try out Courtesy Ford in Sanford. Theo was very patient, gave me good deal and followed through after the sale. He worked past quitting time the night I bought my car. I've driven the car a couple thousand miles so far. It has provided the fuel economy advertised during this time. I'm averaging around 32 mpg around town. I haven't had the opportunity to take it on a road trip yet and can't report on the highway mileage. I purchased the Ford Fiesta. I like the bluetooth Sync features and use them on a regular basis for hands free operation of my phone and to access media files on blue tooth enabled devices. More

Mr Washington was very pleasant to work with and was very helpful.He took the time and answered all questions,even when there was a problem he did his very best to solve it and it wasn't his fault.even thoug helpful.He took the time and answered all questions,even when there was a problem he did his very best to solve it and it wasn't his fault.even though I was there for five hours he made the buying experience bearable. More

This was my first time dealing with a salesman i felt at ease with, caring and interested in his customers needs. The buying process was easy, i would refer Mr Theo Marcellus to friends and others who wan ease with, caring and interested in his customers needs. The buying process was easy, i would refer Mr Theo Marcellus to friends and others who want a smooth nonintimidating experience.I would buy my next car at Courtesy Ford for there fine customer service. Mary More