AutoNation Ford Sanford

Very disappointed in the whole experience. I dropped my truck off Monday morning at 7 am with admittedly difficult issues to diagnose. Rattles and intermittent issue with the lights going out. They were no truck off Monday morning at 7 am with admittedly difficult issues to diagnose. Rattles and intermittent issue with the lights going out. They were not great at communicating and I always had to reach out to them to see how it was going. By Thursday I requested a rental and they said they couldn’t approve one until they diagnosed the problem. My truck is a 2021 with less than 2,000 miles on it. The following week I would keep checking in and they said they would get a rental “hopefully” but it had to be a Ford. Ok, I understood that makes sense it would be ready at 10 am. I called the rental company and they said after 1. Ok, after 1 I go to pick up the rental and it wasn’t set up and no Ford but the rental company knew nothing about this so I ended up with a Nissan bit at lest I had transportation. Big surprise now going on 2 weeks 1 day after I got the rental they called and said they couldn’t find the issue and to come pick up my truck. I get it not an easy thing to figure out but it seemed the rental gave them motivation to get it off of their hands. I go to pick it up at lunchtime the next day and it wasn’t even ready it had to be buttoned back up. Finally I got my truck and turned the rental back to them as instructed and the rental company is calling me today asking for more money because the dealer didn’t communicate with them when it was turned in. I love my Ford truck but this was beyond frustrating. More

Great service! I really had an awesome experience. No complaints! complaints! More

I highly recommend the service department at AutoNation Ford in Sanford. John Erber is my service guy. I've used him for years. He never disappoints. He is a pleasure to deal with and is always honest and Ford in Sanford. John Erber is my service guy. I've used him for years. He never disappoints. He is a pleasure to deal with and is always honest and upfront with me about any repairs or replacements needed for my vehicle. I won't take my vehicles anywhere else! More

John has been taking care of my car for me since 2018. He’s got the best customer service and he’s always on top of things too! He’s got the best customer service and he’s always on top of things too! More

John has been our family’s service advisor for several years. Truthfully we were shopping around to take our cars elsewhere when he immediately solved an ongoing issue I had on one of our vehicles. He is years. Truthfully we were shopping around to take our cars elsewhere when he immediately solved an ongoing issue I had on one of our vehicles. He is knowledgeable polite professional and always has our best interest at heart. Typically when you deal with any automotive service company you automatically think they’re in it for the money and they’re fixing things on your car that don’t need to be fixed.. John has always given us a solution and always delivers as promised. My last two forwards we’ve purchased there was because we know our vehicles are in good hands. More

I've been with Autonation Ford in Sanford since 2014. John in the service department always takes the best care of my car more than any other dealers in the past. I feel safe and comfortable having Joh John in the service department always takes the best care of my car more than any other dealers in the past. I feel safe and comfortable having John taking care of me. Ford service department should be thankful to have John. Thank you Ford and thank you John. More

Great Service and customer support. Everyone was curious and friendly. I liked the email reminders. The service advisor explained all repairs. Truck was clean with out any grease on seats or door panels. and friendly. I liked the email reminders. The service advisor explained all repairs. Truck was clean with out any grease on seats or door panels. More

This is my 4th FORD from this dealership and John Erber in the service department is the reason I keep coming back. He has earned my trust and I know my vehicles were/are maintained properly. in the service department is the reason I keep coming back. He has earned my trust and I know my vehicles were/are maintained properly. More

Always painless getting my car serviced here and John is awesome for always helping me out. Waiting room is always empty which is nice and I’m able to relax in peace awesome for always helping me out. Waiting room is always empty which is nice and I’m able to relax in peace More

Scheduled a recall repair on my vehicle a week in advance. Arrive to find out they had not even ordered the part yet. Not only a wasted trip, but now I have to go back to have the work completed. advance. Arrive to find out they had not even ordered the part yet. Not only a wasted trip, but now I have to go back to have the work completed. More