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AutoNation Ford Sanford

Sanford, FL

4.5
866 Reviews

4911 Wayside Dr.

Sanford, FL

32771

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Showing 866 reviews

August 15, 2023

Brought vehicle in for service and notified that service/maintenance agreement has expired at 40K. This was not explained to me at time of purchase and implied that oil change and tire rotation wou More

by jwilley127
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Unkown
Aug 18, 2023 -

AutoNation Ford Sanford responded

Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (407) 680-0781 when you have a chance. Thank you, and we look forward to hearing from you.

August 15, 2023

Service rep was great. Kept me advised of the progress. He advised areas that needed extra attention. More

by CMV1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Aug 19, 2023 -

AutoNation Ford Sanford responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 10, 2023

The Service Department was top notch. They were eager to help and very friendly. I highly recommend them. More

by rolandjernigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont remember
Aug 14, 2023 -

AutoNation Ford Sanford responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 10, 2023

I took my car up there for transmission issues because I had a warranty and they didn't even tell me the issue with it till a month later then i had to wait another 2 months just for them to get the part in More

by Tmbill05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammed Reza, Stephen, David
Aug 14, 2023 -

AutoNation Ford Sanford responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Sanford. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (407) 680-0781 to discuss what we can do to help.

August 09, 2023

I had my super duty in for an oil change, which came to almost $200. The dealer, without my consent or knowledge used 15w40 synthetic rather than the stock 10w30. I guess they need the money so they rip More

by ronj50.47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jones
Aug 11, 2023 -

AutoNation Ford Sanford responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Sanford take our reviews very seriously. Please call our General Manager at (407) 680-0781 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Aug 11, 2023 -

ronj50.47 responded

I spoke with Angie in Customer Relations and the issue has been resolved to my satisfaction. During the past 20 years of Ford servicing across the country when I did not specify a specific oil grade the dealer defaulted to bulk 10w30. I wrongly assumed bulk 10w30 would be used this time. My fault for assuming. Also, the dealer should have requested my approval prior to using synthetic oil. Thank you Angie for helping to resolve this issue.

August 07, 2023

Great service as always. New tires and oil.change. This dealership is the best. Thanks More

by pwilkinson7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean sales, service rep
Aug 11, 2023 -

AutoNation Ford Sanford responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 06, 2023

I’m pleased with AutoNation because they’ve been serving me for the past 20 years that’s why I keep going to a AutoNation thank you guys you guys are the best More

by Danielvalentine56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe his name was Dave
Aug 11, 2023 -

AutoNation Ford Sanford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 24, 2023

I recently had my Ford Edge in for service. I was checked in with no waiting. My service advisor, Derek, texted me with his contact info and kept me up to to date on progress and recommendati More

by susanholmes59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Jul 27, 2023 -

AutoNation Ford Sanford responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 24, 2023

John the diesel mechanic is fantastic. Very thorough, honest, knowledgeable and good to work with. Thousands of dollars and years later, everything done correctly, on time, without any sec More

by Todd B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Erber
Jul 27, 2023 -

AutoNation Ford Sanford responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 22, 2023

Bill our salesman, George in finance & Rebecca , sales manager were all fantastic! No pressure, friendly..... great experience!! We love our new Bronco Badlands!! More

by moondance
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill, George and Rebecca
Jul 23, 2023 -

moondance responded

Great experience! Would highly recommend this dealership!

Jul 23, 2023 -

moondance responded

Everyone was fantastic! Bill, George and Rebecca, THANK YOU!!!

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