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AutoNation Ford Sanford
Sanford, FL
875 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 875 reviews
October 13, 2021
I brought my vehicle in when it was under warranty and they did a half xxx job of determining what was wrong. Took the first corrective action for a temporary fix. Brought it in four months later and they they did a half xxx job of determining what was wrong. Took the first corrective action for a temporary fix. Brought it in four months later and they say it needs major parts replacement. Not under warranty anymore, sorry about your luck. Dealer refuses to release car without payment. I pay, then call Ford warranty and they say it should have been a covered issue. I go back to dealer and they say sorry we can't refund. If the car was still here we could push it through warranty but you already paid. Dealer says to contact Ford for resolution, Ford says contact dealer. And my service manager knew the whole time if i had called Ford warranty directly there was a real chance they could have put it through, but said it was my responsibility to know that. I was hosed, taken advantage of, and scammed. Go somewhere else where there are honest people. More
by adamfrank121314
Employees Worked With
Steven White
October 13, 2021
The problem with my car ended been more complicated than thought, but they took care of it. Logan was excellent following up in my car status. thought, but they took care of it. Logan was excellent following up in my car status. More
by vjrab1
Employees Worked With
Logan and Priscilla.
October 12, 2021
One of the services was Tire Rotation and to my surprise, the tires were not calibrated. This is the minimum I was waiting for to have good customer service. the tires were not calibrated. This is the minimum I was waiting for to have good customer service. More
by ldalcero
Employees Worked With
Derek
October 11, 2021
Excellent service, my car was ready on time, they keep me inform with my service . good gob thank you inform with my service . good gob thank you More
by omjotero
Employees Worked With
Kathleen Lisa, Bill Johnson, Dwayne Schwarz, Cory Schack, Jim Elliott, Jack Sullivan, Esteban Ramirez
October 09, 2021
Wish to work with a professional sales person who listens and delivers the type of vehicle you really want to purchase, ask for Cedric. Super happy with our new SUV! and delivers the type of vehicle you really want to purchase, ask for Cedric. Super happy with our new SUV! More
by garyhussian
Employees Worked With
Cedric Lucas
October 06, 2021
Would have rated higher if they simply would have vacuumed the car out. Happy with the time it took to service, but disappointed in no vacuum or exterior wash. vacuumed the car out. Happy with the time it took to service, but disappointed in no vacuum or exterior wash. More
by duane.love
Employees Worked With
Don't remember
