AutoNation Ford Sanford

I brought truck in for a leaking rear differential & a drivetrain noise. The advisor had tech look at truck. Within an hr of day 2 of having the truck. He said noise was rear spring (not covereed) & recom drivetrain noise. The advisor had tech look at truck. Within an hr of day 2 of having the truck. He said noise was rear spring (not covereed) & recommended a half dozen items of service. I said I was only interested in 4 recall tems & rear end leak..service advisor said tech was unsure of where leak was coming from & they cleaned it..& it was ready for pickup. When I arrived..turned out none of the recalls where done. So basically my truck was at dealership for 2 days & nothing was done except a quick decrease of my rear axle. I would not return or recommend this service department to anyone.. stay away..go elsewhere unless you just want to pay overflated fees. I rate them with zero star's! More

My service appointment was pleasant and everyone was professional at the dealership. They took care of me in a timely manner. professional at the dealership. They took care of me in a timely manner. More

I am so tired of having negative experiences at Autonation Ford in Sanford. Because of a very negative experience I had back on June 29/Jul 01 2022, I was offered a few services free of charge to h Autonation Ford in Sanford. Because of a very negative experience I had back on June 29/Jul 01 2022, I was offered a few services free of charge to help make up for it. Rebekah McAnulty was the Customer Relations person who assisted in this. When I made the appt for 10/30/2023, I specifically mentioned that I had 1 free oil change left on my acct. When I arrived and was processed, the young man who was checking me in said that there was not a free oil change on my acct. I also mentioned Rebekah's name and he had no clue who I was referring to. They eventually honored the service. After the service was completed, another service advisor escorted me to my vehicle. After he removed the paper that they put on the floor, I pointed out to him several areas where you can clearly see black grease marks left by the technician. Mind you, my interior is a light tan color. The service advisor was kind enough to wipe the areas clean, but this should never occur. It's unfortunate that this has happened to me there at that dealership approximately 5 times. I don't understand what it will take for this to STOP occurring. I can only imagine how many other customers have had this same experience and for those that have dark interiors, they probably don't even notice. Since COVID, it truly seems that customer service has taken a back seat to other priorities. I WOULD NOT RECOMMEND AUTONATION FORD SANFORD FOR ANYTHING! I would like to mention that I left out many specifics about my experiences, due to the fact that it would take me all day to include. More

Great people. They salesperson made it a fun and enjoyable process. What a great product by ford. They salesperson made it a fun and enjoyable process. What a great product by ford. More

The service team was great and got our vehicle quickly in for an appt to have tires installed. Very pleasant experience and appreciate the assistance from advisor Greg and manager Ryan. We will be back for s for an appt to have tires installed. Very pleasant experience and appreciate the assistance from advisor Greg and manager Ryan. We will be back for sure! More

Sean was absolutely amazing ! 10 stars not 5.He was better! No stress!Highly loved the process. Made it super easy! 10 stars not 5.He was better! No stress!Highly loved the process. Made it super easy! More

I purchased my truck here and they have serviced it for almost six years. They have always done a good job, especially Greg Jones in the service department. They have always been up front and honest concer almost six years. They have always done a good job, especially Greg Jones in the service department. They have always been up front and honest concerning repairs and I trust them and the work they do. I would recommend them to others looking for a vehicle. More

Had service appt drop off. Offered mobile at home repair 45 minutes before. That’s nice but people plan their lives around these situations, then get a call back 15 minutes lat Offered mobile at home repair 45 minutes before. That’s nice but people plan their lives around these situations, then get a call back 15 minutes later saying parts aren’t in. Can we come tomorrow..? lol. People have jobs guys. More

The dealership is good. I was just there and was lied to about the cost of the entire bill. I was told $60 for 2 filters. I wasn't told the labor wasn't included. The la I was just there and was lied to about the cost of the entire bill. I was told $60 for 2 filters. I wasn't told the labor wasn't included. The labor was more than the filters. My bill was $150. I called the dealership and received $50 back as a refund for this. LABOR NEEDS TO BE INCLUDED IS THE ESTIMATE. More

Wonderful staff that was very respectful & kind! They even had a shuttle to help with get to Enterprise! I will need to bring my truck back in for a small modification / service. This is a great dea They even had a shuttle to help with get to Enterprise! I will need to bring my truck back in for a small modification / service. This is a great dealership!! Thank you!! More