AutoNation Ford Sanford

I was driven to try AutoNation Ford by several horrible customer service experiences at a different large local Ford dealership. I was relieved to find the issues were problems with the dealership and n customer service experiences at a different large local Ford dealership. I was relieved to find the issues were problems with the dealership and not the Ford Motor Corporation. This became evident when the service writer(Devan B.), actually listened to me, apologized for my mind numbing experiences at their competitors and then commenced to meet all of my service needs! Big kudos to the team at AutoNation Ford, they really know how to take care of customers! I would also like to take a moment to thank Mullinax Ford for their abysmal treatment which forced me to experience AutoNation in the first place. Thanks AutoNation, not all heroes wear capes! More

Logan in the service department was friendly and efficient, getting me scheduled for both an initial visit and a follow-up to correct a minor issue. Because of him, I will be back in the future for efficient, getting me scheduled for both an initial visit and a follow-up to correct a minor issue. Because of him, I will be back in the future for my scheduled maintenance. More

Jessica the Sales manager is so nice and attentive to the customers, along with Cedric that salesperson! Makes the buying experience much more enjoyable…. customers, along with Cedric that salesperson! Makes the buying experience much more enjoyable…. More

Devan was great, very communicative, and supportive for the service I needed. Also, the waiting room has everything you need, internet, snacks, etc. Great experience. the service I needed. Also, the waiting room has everything you need, internet, snacks, etc. Great experience. More

I bring my car here regularly for maintenance. The staff is always friendly and attentive to all its customers! John Eber has been taking care of my explore for years, and always takes great care The staff is always friendly and attentive to all its customers! John Eber has been taking care of my explore for years, and always takes great care of it! I wouldn’t take my vehicle anywhere else! More

The past two services were failures in my opinion. I gave them one last chance to get it right and they did! My advisor is Kathi, she has been fantastic, the issues I had were directly due to the serv I gave them one last chance to get it right and they did! My advisor is Kathi, she has been fantastic, the issues I had were directly due to the service techs not following directions or doing an incomplete job. My confidence has been restored and hopefully AutoNation Ford will work hard to keep it there. More

My car was brought in due to recall it was fixed by the next day next day More

Service was timely, Derek was very courteous and Paul the driver took me and picked me up from the mall. Very satisfied with the dealership driver took me and picked me up from the mall. Very satisfied with the dealership More

Not always a huge fan of the Google reviews because of the permission slip it offers for people to freely rate businesses based on them feeling if they were “wronged”, regardless if the service and the st the permission slip it offers for people to freely rate businesses based on them feeling if they were “wronged”, regardless if the service and the staff was truly doing all they could to serve the customer. However, the service we have received from AutoNation Ford Sanford has been honest, helpful, and most important ALWAYS consistent. We have purchased company vehicles, members of our TEAM have purchased personal vehicles, and we have sold both to AutoNation Ford Sanford. We have sent different staff, on many occasions and the consistency never wavered. We have dealt with a number of the service staff, sales TEAM, and management, and have always left feeling served. Some of the staff that have truly stood out over the years and deserve to be recognized are Cowboy, Jody, Devin, Daniel, Derek, and the GM Ryan Matthew’s. Everything starts at the top, and the staff is a reflection of the leadership that trickles down the pipe. We feel Mr. Matthew’s has done an impeccable job with this team and we will continue to put them at the top spot for our commercial fleet and personal needs. We are in the service industry as well amd are very forthcoming with the fact that we will never be able to satisfy 100% of our customers 100% of the time. We weren’t always 100% satisfied here, but that would come down to our preferences, it never came down to the service we were provided. One star reviews are never accurate, and two star reviews are a close second to that. Any company that truly offers service that would reflect an honest 1 or 2 star rating do not survive, certainly not as long as this dealership has. Nowadays weak people feel they can go home and pull one over on a business by giving a low review because of their hypersensitivity to reality. The truth is, these reviews used to really mean something and people still read them and use them as a catalyst for their choices in selecting a hotel, where they want to eat, or what dealership they want to look for a car at. My suggestion would be, if you are deciding on a service establishment to visit, and are second guessing based on a low customer review, look at how that establishment responded to the customer. Customer service isn’t always about how the product is delivered, it’s how the establishment responds to an issue or convenience that should truly dictate the rating of their services. If I could give AutoNation Ford Sanford a higher rating I would. If I had the time to rate each member of their TEAM I would but, at the end of the day, the one steering this ship is what it comes down to and Mr. Matthew’s gets the credit. If you’ve read this far, and are looking for a vehicle, ask for Ryan Matthew’s and let him direct you to who he thinks would be the best fit for your needs. He won’t steer you wrong. Trust me! And, if you’re a big exec at another dealership that needs a positive direction shift, I’d suggest sitting down and talking with him. You might even earn our business. We recommend AutoNation Ford, because of their TEAM. They know what to do, and they do it right. More

Service has improved significantly from the past, although the service is reasonable and lately have delivered within time frames agreed. It appears they are still a little behind with the completin although the service is reasonable and lately have delivered within time frames agreed. It appears they are still a little behind with the completing the work they have scheduled for the day..., but they appear to be busy with customers. Derek Matthew is typically my service adviser and works hard to coordinate the work and deliver the required service. More