AutoNation Ford North Canton - Service Center

A 2 star review is actually an improvement from past reviews I've given to AutoNation Ford North Canton. I will state again, I have no issues with the actual service performed. My issues come from the reviews I've given to AutoNation Ford North Canton. I will state again, I have no issues with the actual service performed. My issues come from the advisors. On this visit, I can honestly say that communication with me regarding my vehicle was NOT a problem. My problem is that even though I scheduled my appointment several weeks ahead of time, detailing what needed to be done, and informing them that this service had previously been quoted by them, they didn't have the part to complete the repair. This was not a supply chain issue. He claimed that he could have the part tomorrow. Why should I go through the bother of writing out what service needed to be done when obviously the advisors never bother to read them until the day of the appointment? In addition to this, the quote to have the repair completed was over $150 more to have completed this visit than when it was originally quoted. No thanks! I will have someone else complete this repair. In addition to the lack of planning on their part, why do I need to ask for my vehicle to be washed? Wouldn't you think that a dealership that strives to be the very best in customer service would have already completed this task for me? This was an early bird drop off service. Even if they were backed up all day with car washes, I didn't pick my vehicle up until after 4:30 PM. It is February in Ohio. Cars need washed. I had to wait while my truck was washed, even though they had had it there all day. I hate to slam any company, but I have worked with many dealerships in the past and still work with others for my two other vehicles. AutoNation Ford is by far the worst to work with. Sadly, I recently moved even closer to this dealership and have very few other options for FORD service. So I guess I am stuck with their crummy service advisors. More

Was kept informed of repairs and excellent customer service including estimated time frames and estimated cost service including estimated time frames and estimated cost More

Good experience. Good service. That’s all I’ve got to say about that. I say about that. I More

The service dept needs more communication between customers and themselves. Had to talk to three different people when dropping my car for recall work to be taken care of. Did not know an estimate of customers and themselves. Had to talk to three different people when dropping my car for recall work to be taken care of. Did not know an estimate of how long it would take for the repair,how do you schedule other repairs? Did not promptly receive call when it was done. Some needed adjustments to be made. More

Excellent service and willing to make sure the car was right. Very satisfied and will be back right. Very satisfied and will be back More

I am so glad I bought my car and Autonation, they really take care of their customers! take care of their customers! More

Great customer service! They got me right in and.fixed my issue the same day. issue the same day. More

The service tech David and the Service Manager Nick were a pleasure to work with, they went above and beyond to assist me during the repair process of my vehicle. a pleasure to work with, they went above and beyond to assist me during the repair process of my vehicle. More

I've had my Ranger there twice for service and am pleased with every thing . The place is clean and modern, the people seem friendly, and they gave me a ride to and from my next destination. with every thing . The place is clean and modern, the people seem friendly, and they gave me a ride to and from my next destination. More

This dealership is always so wonderful! Always there for us and always ready to help! us and always ready to help! More