AutoNation Ford North Canton

Don't sign their "credit app" it will destroy your credit I bought a new truck from AutoNation North Canton in May 2015. Beware, be very aware, of their credit app they want you to sign. It allows them to sen I bought a new truck from AutoNation North Canton in May 2015. Beware, be very aware, of their credit app they want you to sign. It allows them to send the purchase to as many banks as they want to, in order to in the words of Marcus a sales manager "find the best rate possible" They sent it to 11 banks, plus Ford Credit. One of those 11 banks pulled my credit twice for the same loan. I just applied for another loan with an unrelated bank only to find out Auto Nation's shady practices dropped my credit score over 100 points. Never again will I do business with any of these shady people. Buyer beware, and make it clear and known that you do not want your credit pulled by as many banks as they see fit to "get you a better interest rate" which actually translates into a higher dealer kickback from the bank they end up financing you with. The only saving grace of this dealership is the exceptional care that Tim Harter shows his customers during and after the sale, unfortunately he is only stuck dealing with the shady practices of the finance department. More

false advertising Advertised accessories on the vehicle that were not in existence on the vehicle also advertise it is clean when it had rust in inaccessible spots door Advertised accessories on the vehicle that were not in existence on the vehicle also advertise it is clean when it had rust in inaccessible spots doorpost in particular tried to hide behind disclaimers for pictures when it was clearly in the description of the vehicle not in the pictures of the vehicle and both of their advertising online and in the packet they sent us be very careful of this dealer promise to return a call never did More

Sale gone real bad. My experience with Auto Nation Ford was not a good one for many reasons. I understand that price mix up happens from time to time. However, it is My experience with Auto Nation Ford was not a good one for many reasons. I understand that price mix up happens from time to time. However, it is how the mix up was handled. In my opinion your team didn’t handle the situation in a professional manner. General Manager said they were going to work something out with us, but that didn’t happen. Your team didn’t reach the goal of high standards of customer service. More

Great to Work With Helpful staff, great prices and the true definition of Customer Service! They were willing to work with any circumstances we had and they beat all oth Helpful staff, great prices and the true definition of Customer Service! They were willing to work with any circumstances we had and they beat all other dealership prices that we found! More

Best dealership I have ever worked with! They have the best customer service anywhere! They did backflips for my family and they got me in my dream vehicle!I have never had such a positive ex They have the best customer service anywhere! They did backflips for my family and they got me in my dream vehicle!I have never had such a positive experience anywhere!!! Thabk you so much! I will tell everyone to come to this dealership! You are the best! More

when KIA let us down Automation stepped up to the plate! They will give 110% in everything they do! Great customer service and they will treat you like family! I can't to tell all of my stories of going to t They will give 110% in everything they do! Great customer service and they will treat you like family! I can't to tell all of my stories of going to the beach and all of my sports events in my new car! Go Tribe Go Cavs Go Browns and Go NASCAR!! More

Horrible Experience Horrible experience! Worked with the Internet Sales Manager. Once we finally agreed on a price he lied to us and told us the car was no longer availa Horrible experience! Worked with the Internet Sales Manager. Once we finally agreed on a price he lied to us and told us the car was no longer available, that the car was sold. (I know he lied because my husband and I went to the sister store where the car was located and took the car for a test drive). After we took the car for a test drive we emailed the Internet Sales Manager and the GM of AutoNation Ford North Canton store, telling them the car was still available. The only response received was from the lying Internet Sales Manager telling us that they had a different car available to purchase. Would not recommend that anyone buy from this location, if you choose to, DO NOT deal with the Internet Sales Manager. More

My overall experience was good. Took some time to complete paperwork but my salesman Chris was EXCELLENT. The dealership seemed a little disorganized the day I was there but I think they were short complete paperwork but my salesman Chris was EXCELLENT. The dealership seemed a little disorganized the day I was there but I think they were short some salesman that day. More

I recently traded in my 2002 Ford Taurus for a new 2013 Ford Fiesta and I know I made a FANTASTIC decision!! Not only was the staff friendly and knowledgeable but they worked hard to ensure that I could af Ford Fiesta and I know I made a FANTASTIC decision!! Not only was the staff friendly and knowledgeable but they worked hard to ensure that I could afford the monthly lease payments and get my money's worth. I would recommend this dealership to anyone and everyone I know! More

Everyone, especially salesman Marcus, was very friendly and laid back. This was not at all the high pressure, pushy, intimidating image I often had of the car buying experience. I was given several diffe and laid back. This was not at all the high pressure, pushy, intimidating image I often had of the car buying experience. I was given several different financing options to meet my budget and given a fair amount for my trade. The whole process went very smooth and it seems the goal at Mullinax is to make sure the customer is happy and satisfied with their purchase. Marcus even gave me a follow up phone call a week after my purchase to see if any new questions had arose and make sure everything was still going well. I have been to other dealerships where they were pushy and tried to talk me into things I didn't want just because that was all they had in their inventory. Marcus and Mullinax were the complete opposite of that. They understand that when you are spending that much on something, you want it to be what you want, they were willing to search their other stores inventory if need be, but luckily there was one on their lot that was just what I was looking for. I am very happy with my experience at Mullinax and have recommended them to my friends and family who may be in the market for a new or used vehicle in the future. More