AutoNation Ford Mobile - Service Center

Everyone on the service team was very friendly and helpful. Initially the call center told me my service would take a week and Tyler assisted with getting my issue fixed in 2 days. Highly satisfied. helpful. Initially the call center told me my service would take a week and Tyler assisted with getting my issue fixed in 2 days. Highly satisfied. More

This was my 1st time using AutoNation for service on my vehicle. The scheduling process was easy online. They were quick to acknowledge me, friendly and kind with checkout, and the facilities were very cl vehicle. The scheduling process was easy online. They were quick to acknowledge me, friendly and kind with checkout, and the facilities were very clean. More

Service advisor was very helpful and nice did not take to do service on my vehicle do service on my vehicle More

AUTONATION FORD AND CAMERON DID AN EXCELLENT JOB OF TAKING CARE OF ME, THOUGH I DID NOT LIKE THE INITIAL WAIT JUST TO HAVE THE CAR SEEN AND THE PARTS WERE LOST ORIGINALLY UNTIL THE PARTS MGR DID A DEEP TAKING CARE OF ME, THOUGH I DID NOT LIKE THE INITIAL WAIT JUST TO HAVE THE CAR SEEN AND THE PARTS WERE LOST ORIGINALLY UNTIL THE PARTS MGR DID A DEEP PHONE DIVE TO LOCATE THEM, BUT CAMERON WAS VERY NICE AND HELPFUL TO ME. More

I have found the dealership to be accessible and always able to carry out needed repairs and services. able to carry out needed repairs and services. More

I received an appointment for an oil change the same day. They did a great job adding window washing fluid which may sound like not a big deal but I didn’t have to ask and saved me time and I appreciate that They did a great job adding window washing fluid which may sound like not a big deal but I didn’t have to ask and saved me time and I appreciate that. More

Employees very friendly and great customer service. Very clean work environment. Willing to help in any kind of way. Very clean work environment. Willing to help in any kind of way. More

I came in for an oil change and basic maintenance. Everything was fast and easy. Everything was fast and easy. More

It is unfortunate that I feel compelled to consume my time writing a review of AutoNation Ford after being lied too by both the "Service Manager" Jerry Cassity and "Dealership Manager" Maher Bellallah. A time writing a review of AutoNation Ford after being lied too by both the "Service Manager" Jerry Cassity and "Dealership Manager" Maher Bellallah. As a result of a poor experience by the service department by not performing all of the work I had requested, and my subsequent negative online review, The Service Manager informed me they would refund a $400 overcharge for work that was actually covered under a FORD Customer Care extended warranty program, and at NO CHARGE TO ME fix an issue they failed to fix during the initial service. based on Jerry Cassity's assurance I returned my vehicle to their shop. Upon picking up my vehicle two weeks later, Jerry Cassity informed me they were not going to give me the $400 refund, applying it insted to fixing the issue they failed to fix during the initial visit. The following day I advised the dealership manager, wher he informed me "It is unfortunate that I feel compelled to consume my time writing a review of AutoNation Ford after being lied too by both the "Service Manager" Jerry Cassity and "Dealership Manager" Maher Bellallah. As a result of a poor experience by the service department by not performing all of the work I had requested, and my subsequent negative online review, The Service Manager informed me they would refund a $400 overcharge for work that was actually covered under a FORD Customer Care extended warranty program, and at NO CHARGE TO ME fix an issue they failed to fix during the initial service. based on Jerry Cassity's assurance I returned my vehicle to their shop. Upon picking up my vehicle two weeks later, Jerry Cassity informed me they were not going to give me the $400 refund, applying it insted to fixing the issue they failed to fix during the initial visit. The following day I advised the dealership manager, wher he informed meIt is unfortunate that I feel compelled to consume my time writing a review of AutoNation Ford after being lied too by both the "Service Manager" Jerry Cassity and "Dealership Manager" Maher Bellallah. As a result of a poor experience by the service department by not performing all of the work I had requested, and my subsequent negative online review, The Service Manager informed me they would refund a $400 overcharge for work that was actually covered under a FORD Customer Care extended warranty program, and at NO CHARGE TO ME fix an issue they failed to fix during the initial service. based on Jerry Cassity's assurance I returned my vehicle to their shop. Upon picking up my vehicle two weeks later, Jerry Cassity informed me they were not going to give me the $400 refund, applying it insted to fixing the issue they failed to fix during the initial visit. The following day I advised the dealership manager, wher he informed me "we will make this right for“I apologize ….please wait till Monday and you.”I apologise....please wait till Monday and we will make this right for you". Come Monday, Mr Bellallah just happened to be on holliday for two weeks. My two follow up to him went unanswered. Needless to say, I will never use AutoNation Ford again and will follow up with the parent company Auto Nation based in Fort Lauderdale Florida. Although, looking at their web site, there are nothing but negative reviews of many of their nationwide dealeships. More

My experience with the service department at AutoNation Ford was excellent. My service advisor, Ryan, is awesome! He always takes the time to explain the issues with my vehicle and keep me advised througho Ford was excellent. My service advisor, Ryan, is awesome! He always takes the time to explain the issues with my vehicle and keep me advised throughout the process. Working with Ryan is always a pleasure! More