AutoNation Ford Mobile - Service Center

After never receiving a call back from the general manager, I did receive a call back from the service rep who said I should probably just come pickup my car because they're never going to be able mee manager, I did receive a call back from the service rep who said I should probably just come pickup my car because they're never going to be able meet a satisfactory timeline. Thanks for holding my car for two weeks in the interim. I called and left a voicemail but no one has called back. Culture starts at the top. My check engine light came on so I brought it in for service. I was told someone would be able to at least get me diagnostics within 3-5 days. I called at day 6 and was told sorry sometime later that week. Followed up at day 10 and was told at best it would be day 13. Apparently there's only one guy that could look at my car and he spontaneously went on vacation and no one knew about it until the day after I brought my car in, which also begs the question why wasn't I told that on the day 6 call so I could at least pickup my car in the interim? More

Michael was amazing and so nice . Everyone was professional and attentive ! I would recommend this dealership to everyone. Everyone was professional and attentive ! I would recommend this dealership to everyone. More

Service was done in a timely manner . Thanks for getting me in and out today Thanks for getting me in and out today More

Great dealership quick oil change great service no problem all was fine and I’m out problem all was fine and I’m out More

We have been taking our 2013 Ford Fusion Hybrid to AutoNation for five years now. I cannot recommend them highly enough! We just bought a second car from them last week! We love AutoNation Ford of Mob AutoNation for five years now. I cannot recommend them highly enough! We just bought a second car from them last week! We love AutoNation Ford of Mobile! More

Great service always, Cameron was very professional and courteous and answered all my questions and was very helpful courteous and answered all my questions and was very helpful More

Service center was great. I came from Texas was visiting some relatives. Needed my car looked at before I hit the road. I had a 7am apt. The greeters was waiting at the door w I came from Texas was visiting some relatives. Needed my car looked at before I hit the road. I had a 7am apt. The greeters was waiting at the door with their tablets to get my information. I thought it would take all day but they called me back after 2 or 3 hours and threw in a free car wash. Informed me on everything that was fixed and went over preventive things to look into when I was ready. When I picked my care up oh yeah Ms. Edwards we have you ready More

All employees met were very professional and courteous! But…. The phone system used by Auto Nation is terrible. It gives one a very impersonal experience of talking to a massive bureaucracy where you m But…. The phone system used by Auto Nation is terrible. It gives one a very impersonal experience of talking to a massive bureaucracy where you must go through multiple layers of “press this/press that” layers before you ever talk to a human. Not a customer friendly phone system. Competing ford dealerships have receptionists which help steer you to the department or person you need! Fix it and get more customers! More

Bought my truck here-taken care of me ever since- service didn't end with the sale! didn't end with the sale! More

Has to call multiple times throughout the day for a status on service but service tech would not return phone calls. status on service but service tech would not return phone calls. More