AutoNation Ford Mobile - Service Center
Mobile, AL
504 Reviews of AutoNation Ford Mobile - Service Center
I was not satisfied with the service I received. My car was kept for two weeks plus, paid a lot of money and was given an expired car wash coupon!! My car was kept for two weeks plus, paid a lot of money and was given an expired car wash coupon!! More
Ryan in Service was awesome. Kept me updated the whole time. Insurance company tried to give him a hard time, he handled it well and didn't let them drag him into a stall game wh Kept me updated the whole time. Insurance company tried to give him a hard time, he handled it well and didn't let them drag him into a stall game when the only person who loses is the one without a truck, me. Fast, fair and efficient. More
Excellent service, my appreciation to service rep Nicole. Nice person, made my service experience easy. Greeted well when I arrived, kept me informed while work was being done, let me know when work was comp Nice person, made my service experience easy. Greeted well when I arrived, kept me informed while work was being done, let me know when work was completed. Answered all my questions to my satisfaction. Thanks Nicole. More
Bought a brand new Bronco and it had a powertrain malfunction within the first 24 hours (around 50 miles). I realize that is a Ford issue and not a dealership issue but their response to it, as I wil malfunction within the first 24 hours (around 50 miles). I realize that is a Ford issue and not a dealership issue but their response to it, as I will detail below, has been awful. When the malfunction happened, I was merging onto the interstate and the vehicle had a severe loss of power. I immediately brought it into the dealership and was given an appointment at 7:15 the next day (07/26). I called to follow up around noon that day and never got a response to my voicemail so today (07/28), I borrow a car to go there and check on it. My serviceperson, Nicole, says she just got the voicemail (almost a day later) and that they haven't even looked at it yet. To top it all off, they refuse to give me a loaner vehicle and instead said they may reimburse me "up to $35 per day for a maximum of 10 days" for a rental due to the extended warranty that I paid through the nose for. There is nowhere that you can rent a vehicle for anywhere near that price. I would advise steering clear of doing any business with them specifically and, seeing as how this is my second Bronco and neither one has lasted over a week without major issues, steering clear of Ford vehicles in general. More
You sold me a wrecked vehicle as new. When I talked to the dealership manager about this he accused me of wrecking the vehicle. When I talked to the dealership manager about this he accused me of wrecking the vehicle. More
Repair took way too long, no contact up front on cost to repair. Cost seemed absurd.. $165 to replace $2.65 rubber bumper on brake pedal. Chris was friendly and got us checked in quickly. repair. Cost seemed absurd.. $165 to replace $2.65 rubber bumper on brake pedal. Chris was friendly and got us checked in quickly. More