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AutoNation Ford Mobile - Service Center

Mobile, AL

4.5
504 Reviews

504 Reviews of AutoNation Ford Mobile - Service Center

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August 24, 2023

I was not satisfied with the service I received. My car was kept for two weeks plus, paid a lot of money and was given an expired car wash coupon!! More

by eleffpee55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris, Cameron and Tyler
Aug 29, 2023 -

AutoNation Ford Mobile responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (251) 202-2016 to discuss what we can do to help.

August 18, 2023

Great place to take your car. No long wait to see what the problem with your car. More

by Tonya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Aug 18, 2023 -

Tonya responded

Excellent place

August 17, 2023

Ryan in Service was awesome. Kept me updated the whole time. Insurance company tried to give him a hard time, he handled it well and didn't let them drag him into a stall game wh More

by Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Aug 22, 2023 -

AutoNation Ford Mobile responded

Hi Mac, thanks for your praise and kind comments about Ryan. We are always more than happy to assist you if anything else comes up. Take care!

August 16, 2023

Cameron the service advisor is so pleasant to work with and be helpful and knowledgeable More

by Deborah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Aug 23, 2023 -

AutoNation Ford Mobile responded

Hi Deborah, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Mobile. If you ever need help, just give us a call. Happy motoring!

August 15, 2023

Very professional I didn't have a problem I would definitely go back to Auto Nation Ford More

by pdm23.pm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 21, 2023 -

AutoNation Ford Mobile responded

Hi, your satisfaction is our top priority. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 27, 2023

Excellent service, my appreciation to service rep Nicole. Nice person, made my service experience easy. Greeted well when I arrived, kept me informed while work was being done, let me know when work was comp More

by Philip.Nadeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Jul 31, 2023 -

AutoNation Ford Mobile responded

Hi, thank you for your kind review; we are happy to pass along your comments to Nicole here at AutoNation Ford Mobile! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

July 27, 2023

Bought a brand new Bronco and it had a powertrain malfunction within the first 24 hours (around 50 miles). I realize that is a Ford issue and not a dealership issue but their response to it, as I wil More

by Mac
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Parker
Jul 31, 2023 -

AutoNation Ford Mobile responded

Hi Mac, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

July 26, 2023

You sold me a wrecked vehicle as new. When I talked to the dealership manager about this he accused me of wrecking the vehicle. More

by Handychunchula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department is fine.
Jul 28, 2023 -

AutoNation Ford Mobile responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (251) 202-2016. We hope to hear from you.

July 26, 2023

Repair took way too long, no contact up front on cost to repair. Cost seemed absurd.. $165 to replace $2.65 rubber bumper on brake pedal. Chris was friendly and got us checked in quickly. More

by grangke1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 28, 2023 -

AutoNation Ford Mobile responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

July 25, 2023

I really appreciate the service I get from Ryan everytime I come to the dealership he is my go to guy for whatever reason I may need More

by wmcollins28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Reeves
Jul 27, 2023 -

AutoNation Ford Mobile responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Mobile! Don't hesitate to call us if you ever need anything. Be safe on the road!

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