AutoNation Ford Mobile - Service Center

Terrible experience with transmission shudder clutch recall UPDATE: About a week after taking my car to Autonation for the recall, I get up one morning and my car will not crank. All of the lights, radio, A/C UPDATE: About a week after taking my car to Autonation for the recall, I get up one morning and my car will not crank. All of the lights, radio, A/C and everything works fine, but the car will not make a sound when I try to crank it. After Googling the issue, I find that other Ford Focus owners have experienced the same issue. The cause for them is the Transmission Control Module, which is under recall also. I call Mullinax Ford to see if my car falls under this recall. They run my vin and find not only the TCM recall, but the Transmission Shudder Clutch and a Power Train recall. Due to the mileage on my vehicle I only qualified for the TCM replacement under the recall. My question is: Why didn't Ford Autonation also find the TCM recall and fix it while they had my car instead of charging me to do absolutely nothing? I called Ford Autonation's service department and got their service department voice mail. It requested that I leave my contact information and someone would get back to me. No one ever called. I called again and spoke with Paul in the service department. He told me I had to schedule the service for the recalled part, which I did. I went in on the designated service date at 7:30am as requested and waited for their shuttle service to take me home. Once I arrived home, I got a call from Paul stating that he wished he had told me before I left, but my car exceeded the mileage requirements for the recall. The recall would only cover a vehicle up to 100,000 miles. I told him OK and asked when I could pick up my car. He said he could work up an estimate for me on how much it would cost me to do it out of warranty and call me. I told him OK. He never called me. I went back to the dealership to pick up my car. I was told to wait in the waiting room and they would let Paul know I was there. He never comes to the waiting room. I go to the service desk to ask about my car and she gets a bill that is waiting for me. I told her there shouldn't be a charge because they couldn't work on my car. She tells me to see Paul about it. I ask Paul why he was charging me $50 when they didn't do anything. He tells me that he has to pay the technician. I asked him what for. He couldn't work on my vehicle so what am I paying for. He said he had to get me the estimate. I asked him why I had to pay for an estimate. Once again he says he has to pay the technician. I asked him why. He already knew what the problem was according to the recall so what was the technician being paid for. I could call anywhere and tell them the issue with my car and get a FREE estimate. He tells me to go talk to his service manager. I asked him why, so that he could upset me more by trying to back up why ya'll were charging me for nothing. I feel that Ford should have fixed the recalled part no matter how many miles I had on the car. Was I supposed to tell my son that I could not take him to his weekly chemotherapy appointments in Atlanta from Mobile, AL for fear that Ford may have a major recall on my car that they won't honor if I exceed 100,000 miles on my car. REALLY!!! Cars were meant to be driven. More

service department No one can fix a problem for three weeks and want call me back or answer my call they think I'm stupid it's like there putting me off my next move is No one can fix a problem for three weeks and want call me back or answer my call they think I'm stupid it's like there putting me off my next move is a lawyer and another service department More

Edited Review - they helped me out when needed. Thank you for your help and prompt response to my reimbursement. I just hope these issues don't happen again in the future. for your help and prompt response to my reimbursement. I just hope these issues don't happen again in the future. More

Went in to get rear end penion bearing replaced. I was quoted "in the ballpark" at one price then went to pick the vehicle up and was given a price $600 greater. Don't know what their idea of "in the ball quoted "in the ballpark" at one price then went to pick the vehicle up and was given a price $600 greater. Don't know what their idea of "in the ballpark" is but mine is definitely not give or take $600. They also did not keep me updated on the status of the job. I had to call back numerous times leaving voicemails that weren't tended to until many hours later. Absolute horrible experience. What happened to customer service being a top priority.. More

Great people to deal with. Tore off my side view mirror. Ordered a replacement fast and got it put on quickly and perfectly. Have bought 3 vehicles at Treadwell. I won't shop anywhere else. Ordered a replacement fast and got it put on quickly and perfectly. Have bought 3 vehicles at Treadwell. I won't shop anywhere else. More

One error after another resulted in me having to foot a total of $1,000 of bills (hotels, rental cars etc). When I finally get the car back it was so dirty I couldn't even see out of the windows and had to total of $1,000 of bills (hotels, rental cars etc). When I finally get the car back it was so dirty I couldn't even see out of the windows and had to take it to the car was. As much as the people are very friendly I certainly can't recommend this dealer. More