AutoNation Ford Mobile - Service Center

Went in for routine oil change. Was early, so had a wait. But was in and out in ok time. Was early, so had a wait. But was in and out in ok time. More

Excellent Micheal and Ron in the service department were amazing excellent customer service and thanks again for everything I will be back thanks again for eve Micheal and Ron in the service department were amazing excellent customer service and thanks again for everything I will be back thanks again for everything More

Incompetant & Dishonest, Stay Away! Scheduled my auto for a recall repair, questioned service advisor as to whether or not required parts were is stock for repair. Advisor said "parts we Scheduled my auto for a recall repair, questioned service advisor as to whether or not required parts were is stock for repair. Advisor said "parts were in stock bring auto in, have you finished same day". Two days later finally get my car back, no parts is stock. After the demonstration of complete incompetence, the service department tried to rip me off with "immediate need" brake replacement and of course the new air filter. My air filter had been replaced 1 month prior, and brakes nowhere near needing service(verified by my trusted and very competent mechanic.) Stay away from this dealership, not worth your time or money! More

Refused to fix bad paint job I bought a 2016 Ford Fiesta in December of 2016. The paint on the back rear passenger side bubbled and pealed. I currently have 7827 miles on the car. I bought a 2016 Ford Fiesta in December of 2016. The paint on the back rear passenger side bubbled and pealed. I currently have 7827 miles on the car. After spending hours of time at the service department and tons of pictures later, they have refused to fix the paint problem claiming that Ford Warranty won't cover the issue. I have contacted the General Manager and Ford Warranty and basically they have told me there is nothing that can be done about it. I am very disappointed in Ford and AutoNation Ford Mobile for not standing behind their products. I recommend that if you are in the market for a new car, definitely choose another brand besides Ford as they do not honor the warranty on their products. More

Rude Service Writer One of the worst experience on the phone this morning talking to one of the service writers. Wish I knew his name because I would for sure post it. He One of the worst experience on the phone this morning talking to one of the service writers. Wish I knew his name because I would for sure post it. He is one of the most rudest, condescending, degrading person that I have ever encountered that is suppose to be trying to help customers. I'm just glad I had the opportunity to experience their customer care before I brought my truck in for work. I had spoken with a different guy on the phone yesterday. He couldn't have been more helpful and friendly to communicate with. His demeanor is why I chose to bring my truck in for service. He made me feel that I was going to be taken care of. More

NEW TRANSMISSION!? My grandfather bought me my '99 Ford Ranger brand new when I was 15, and it's been my baby ever since. The service department at the dealership in Vir My grandfather bought me my '99 Ford Ranger brand new when I was 15, and it's been my baby ever since. The service department at the dealership in Virginia, where we lived, was fantastic and no truck has ever been pampered more. My family boight 8 cats over 40 years from those guys! After driving to Mobile, it began to shudder and jerk, so I googled the nearest dealership and took it in...assuming the quality of service would be the same. Autonationmobile told me I needed a whole new transmission to the amount of $4300... after having me come back because they couldnt figure out how to start it! A quick Google showed the same truck for sale nearby, with 50k less miles, for $3000. I, literally, teared up at the thought of having to give up that truck. On a whim, i took it to a transmission shop for a second opinion. Long story short, it was a $50 fuel injector (that i replaced myself), and its good as new. All i did was take it to Auto Zone, and they plugged it into the computer for error codes for free. 200k miles now, and counting! Insult to injury, following my scathing Google review, I recieve constant e-mails about everything from tornado warnings to service discounts flooding my inbox daily now. Live and learn More

Poor service priorities. I've taken my 2013 Ford Taurus SEL to this dealership for service three times and two of those times after getting the car back, about 3 to 4 days la I've taken my 2013 Ford Taurus SEL to this dealership for service three times and two of those times after getting the car back, about 3 to 4 days later after a tire rotation, the "Low Tire Pressure" warning came on. Why do they not check the air pressure in all four tires as a matter of routine? Do they not know how hard it is to find a service station with a tire inflator? After this last oil and filter change the "Change Oil Required" warning comes on every time I start the car. Should they have reset this? This is aggravating as xxxx. I have searched the internet for an email address for this dealer and can't find one. More

Delays Galor, no urgency, and Not Repaired Correctly Sat I parking lot for a week without being looked at. They moved from body shop to service center and charged me 65 dollars towing fee for some reason Sat I parking lot for a week without being looked at. They moved from body shop to service center and charged me 65 dollars towing fee for some reason. It then sat again for a week. Escalated for repairs,. Took a week. Drove back home, over 7 hours, on a bent rim with squealing and lost air at 10 pounds per day. Mobile Autonation said it was completed and perfect. Grass from the accident was still sticking out between the rim and tire. The truck had a tire pressure warning alarm when I picked it up. They took it back into the shop and returned it saying it just needed to be reset. From the experience, I suspect the put air in the tire and sent me on a highway drive at highway speeds with a bent rim losing air and who knows what else. It's back in a Ford repair shop in FL that has confirmed the repairs we incorrect. Do not go here. They will charge you and send you on your way with broken equipment and take forever doing it. The bow on the package is how little they care how they are impacting your life and timeline. There is no sense of urgency here. Bad body and service department. Avoid if at all possible! More

Terrible experience with transmission shudder clutch recall UPDATE: About a week after taking my car to Autonation for the recall, I get up one morning and my car will not crank. All of the lights, radio, A/C UPDATE: About a week after taking my car to Autonation for the recall, I get up one morning and my car will not crank. All of the lights, radio, A/C and everything works fine, but the car will not make a sound when I try to crank it. After Googling the issue, I find that other Ford Focus owners have experienced the same issue. The cause for them is the Transmission Control Module, which is under recall also. I call Mullinax Ford to see if my car falls under this recall. They run my vin and find not only the TCM recall, but the Transmission Shudder Clutch and a Power Train recall. Due to the mileage on my vehicle I only qualified for the TCM replacement under the recall. My question is: Why didn't Ford Autonation also find the TCM recall and fix it while they had my car instead of charging me to do absolutely nothing? I called Ford Autonation's service department and got their service department voice mail. It requested that I leave my contact information and someone would get back to me. No one ever called. I called again and spoke with Paul in the service department. He told me I had to schedule the service for the recalled part, which I did. I went in on the designated service date at 7:30am as requested and waited for their shuttle service to take me home. Once I arrived home, I got a call from Paul stating that he wished he had told me before I left, but my car exceeded the mileage requirements for the recall. The recall would only cover a vehicle up to 100,000 miles. I told him OK and asked when I could pick up my car. He said he could work up an estimate for me on how much it would cost me to do it out of warranty and call me. I told him OK. He never called me. I went back to the dealership to pick up my car. I was told to wait in the waiting room and they would let Paul know I was there. He never comes to the waiting room. I go to the service desk to ask about my car and she gets a bill that is waiting for me. I told her there shouldn't be a charge because they couldn't work on my car. She tells me to see Paul about it. I ask Paul why he was charging me $50 when they didn't do anything. He tells me that he has to pay the technician. I asked him what for. He couldn't work on my vehicle so what am I paying for. He said he had to get me the estimate. I asked him why I had to pay for an estimate. Once again he says he has to pay the technician. I asked him why. He already knew what the problem was according to the recall so what was the technician being paid for. I could call anywhere and tell them the issue with my car and get a FREE estimate. He tells me to go talk to his service manager. I asked him why, so that he could upset me more by trying to back up why ya'll were charging me for nothing. I feel that Ford should have fixed the recalled part no matter how many miles I had on the car. Was I supposed to tell my son that I could not take him to his weekly chemotherapy appointments in Atlanta from Mobile, AL for fear that Ford may have a major recall on my car that they won't honor if I exceed 100,000 miles on my car. REALLY!!! Cars were meant to be driven. More