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AutoNation Ford Mobile - Service Center
Mobile, AL
506 Reviews
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506 Reviews of AutoNation Ford Mobile - Service Center
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January 15, 2021
My truck which is a F150 Shelby has been at this dealership for 5 weeks now. It’s is still there waiting to get fixed. The issue is with the motor and misfire in the cylinder’s. The service has been dealership for 5 weeks now. It’s is still there waiting to get fixed. The issue is with the motor and misfire in the cylinder’s. The service has been terrible by the service manager. I had to give them the number to Shelby to get a answer on what steps to take on getting my truck fixed. I have not been offered a loaner or a rental been provided for me. All they can tell me is that they don’t know if it’s a Ford issue or a Shelby issue. Shelby doesn’t provide a rental for warranty work. If I would have known that these 2 companies didn’t take care of their customers on warranty issues then I wouldn’t have bought a 100,000 dollar truck. I have called the service shop numerous times and left voicemails with no callbacks. I had to corner the service manager in the office to have him tell me that he wasn’t going to put a new engine in my truck then have to replace it again in 20,000 miles. I have tried calling the GM but he hasn’t returned my call either. I should have read the reviews on this dealership before bringing my truck there. I have called Ford customer service and their excuse is people out with COVID. How has that stopped them for 4 weeks getting in touch with Shelby or Ford warranty. The service rep has been good. Ryan has apologized for it taking so long when he told me to bring my truck there from another Ford dealership in Mobile. My other Ford Raptor truck has been there for 2 different issues and they got it fixed pretty quickly because it wasn’t under warranty. I wish I had got the same service as a paying customer on my warranty issues. More
by lukegodwin
Employees Worked With
Ryan
October 30, 2020
I bought my 2015 Ford Escape from there about 3 1/2 I bought my 2015 Ford Escape from there about 3 1/2 years ago, with a 5 yr extended warranty On Sunday the 18th, it started acting up. So I thought I bought my 2015 Ford Escape from there about 3 1/2 years ago, with a 5 yr extended warranty On Sunday the 18th, it started acting up. So I thought I should get it in because it was under warranty. Made an appt with Steve the service rep for Tues the 20th, but dropped it off on Mon the 19th. They got it in Wed the 21st, initially thought the turbo was bad, but aftet further review Thurs the 22nd. Turns out it was just the Wastegate Control Valve Solenoid on the Turbocharger that was bad. And was also informed that my vehicle was 213 mile out of warranty...... 213 miles, and repairs would be about $600. When I replied with by saying "Go ahead and fix it. But seriously....expired by 213 miles...LOL....go figure Nothing you can knock off on the price at all? The reply I got from Steve was "I KNOW BUMMER . AT LEAST IT IS NOT OUT BY SAY 1 MILE. LOL LOL . Really? Who says that to a customer? So unprofessional. Well, after leaving a negative review on their Facebook page. Mon morning Oct 26th I get a call from a Dan Fitzgerald in regards to my negative experience and review. Said that where they failed was not even offering a discount on the service, and that he wanted to "make it right". I told Dan I would never be back there again, also told him in talking to a friend that owns 2 dealerships that said, "wow, if it is within 1000 miles of a warranty, you just take care of it". Dan stated agian that he wanted to "make it right " and said he wanted to talk to his manager to see what he could do, and he would call me back. That was Monday morning, it is now Wed morning and I have heard nothing. This is some of the worst customer service I have experienced in quite some time. Although I will never set foot into that place agian, nor will I recommend anyone else to. More
by John O
Employees Worked With
Steve in Service and Dan Fitzgerald
October 13, 2019
Excellent Micheal and Ron in the service department were amazing excellent customer service and thanks again for everything I will be back thanks again for eve Micheal and Ron in the service department were amazing excellent customer service and thanks again for everything I will be back thanks again for everything More
by Tye
Employees Worked With
Ron and micheal
October 11, 2017
Incompetant & Dishonest, Stay Away! Scheduled my auto for a recall repair, questioned service advisor as to whether or not required parts were is stock for repair. Advisor said "parts we Scheduled my auto for a recall repair, questioned service advisor as to whether or not required parts were is stock for repair. Advisor said "parts were in stock bring auto in, have you finished same day". Two days later finally get my car back, no parts is stock. After the demonstration of complete incompetence, the service department tried to rip me off with "immediate need" brake replacement and of course the new air filter. My air filter had been replaced 1 month prior, and brakes nowhere near needing service(verified by my trusted and very competent mechanic.) Stay away from this dealership, not worth your time or money! More
by autoblues
Employees Worked With
unknown
August 17, 2017
Refused to fix bad paint job I bought a 2016 Ford Fiesta in December of 2016. The paint on the back rear passenger side bubbled and pealed. I currently have 7827 miles on the car. I bought a 2016 Ford Fiesta in December of 2016. The paint on the back rear passenger side bubbled and pealed. I currently have 7827 miles on the car. After spending hours of time at the service department and tons of pictures later, they have refused to fix the paint problem claiming that Ford Warranty won't cover the issue. I have contacted the General Manager and Ford Warranty and basically they have told me there is nothing that can be done about it. I am very disappointed in Ford and AutoNation Ford Mobile for not standing behind their products. I recommend that if you are in the market for a new car, definitely choose another brand besides Ford as they do not honor the warranty on their products. More
by bryanmaillet
Employees Worked With
Greg, Lester, Jason
August 12, 2017
Rude Service Writer One of the worst experience on the phone this morning talking to one of the service writers. Wish I knew his name because I would for sure post it. He One of the worst experience on the phone this morning talking to one of the service writers. Wish I knew his name because I would for sure post it. He is one of the most rudest, condescending, degrading person that I have ever encountered that is suppose to be trying to help customers. I'm just glad I had the opportunity to experience their customer care before I brought my truck in for work. I had spoken with a different guy on the phone yesterday. He couldn't have been more helpful and friendly to communicate with. His demeanor is why I chose to bring my truck in for service. He made me feel that I was going to be taken care of. More
by 4x4 Trucking
Employees Worked With
Don't know name.
February 04, 2017
NEW TRANSMISSION!? My grandfather bought me my '99 Ford Ranger brand new when I was 15, and it's been my baby ever since. The service department at the dealership in Vir My grandfather bought me my '99 Ford Ranger brand new when I was 15, and it's been my baby ever since. The service department at the dealership in Virginia, where we lived, was fantastic and no truck has ever been pampered more. My family boight 8 cats over 40 years from those guys! After driving to Mobile, it began to shudder and jerk, so I googled the nearest dealership and took it in...assuming the quality of service would be the same. Autonationmobile told me I needed a whole new transmission to the amount of $4300... after having me come back because they couldnt figure out how to start it! A quick Google showed the same truck for sale nearby, with 50k less miles, for $3000. I, literally, teared up at the thought of having to give up that truck. On a whim, i took it to a transmission shop for a second opinion. Long story short, it was a $50 fuel injector (that i replaced myself), and its good as new. All i did was take it to Auto Zone, and they plugged it into the computer for error codes for free. 200k miles now, and counting! Insult to injury, following my scathing Google review, I recieve constant e-mails about everything from tornado warnings to service discounts flooding my inbox daily now. Live and learn More
by johnibobbitt
Employees Worked With
Can't remember. One of the writers, the mechanic who couldncouldn't start it, and the salesman that teied to sell me a new truck...after waiting on him for 45 minutes
August 21, 2016
Poor service priorities. I've taken my 2013 Ford Taurus SEL to this dealership for service three times and two of those times after getting the car back, about 3 to 4 days la I've taken my 2013 Ford Taurus SEL to this dealership for service three times and two of those times after getting the car back, about 3 to 4 days later after a tire rotation, the "Low Tire Pressure" warning came on. Why do they not check the air pressure in all four tires as a matter of routine? Do they not know how hard it is to find a service station with a tire inflator? After this last oil and filter change the "Change Oil Required" warning comes on every time I start the car. Should they have reset this? This is aggravating as xxxx. I have searched the internet for an email address for this dealer and can't find one. More
by Frankford
Employees Worked With
Service Dept.
August 15, 2016
Delays Galor, no urgency, and Not Repaired Correctly Sat I parking lot for a week without being looked at. They moved from body shop to service center and charged me 65 dollars towing fee for some reason Sat I parking lot for a week without being looked at. They moved from body shop to service center and charged me 65 dollars towing fee for some reason. It then sat again for a week. Escalated for repairs,. Took a week. Drove back home, over 7 hours, on a bent rim with squealing and lost air at 10 pounds per day. Mobile Autonation said it was completed and perfect. Grass from the accident was still sticking out between the rim and tire. The truck had a tire pressure warning alarm when I picked it up. They took it back into the shop and returned it saying it just needed to be reset. From the experience, I suspect the put air in the tire and sent me on a highway drive at highway speeds with a bent rim losing air and who knows what else. It's back in a Ford repair shop in FL that has confirmed the repairs we incorrect. Do not go here. They will charge you and send you on your way with broken equipment and take forever doing it. The bow on the package is how little they care how they are impacting your life and timeline. There is no sense of urgency here. Bad body and service department. Avoid if at all possible! More
by beachorwoods
Employees Worked With
Justin in collision center and Rachel Boyington
