AutoNation Ford Mobile - Service Center

As usual I received fast, courteous and efficient service on my vehicle. I was completely satisfied and happy with the fast service I received. I would recommend AutoNation to anyone looking to buy a new or on my vehicle. I was completely satisfied and happy with the fast service I received. I would recommend AutoNation to anyone looking to buy a new or used vehicle. More

The dealership is always clean. The employees are professional and informative regarding my service needs and any part accessories that I inquire about regarding my Taurus. professional and informative regarding my service needs and any part accessories that I inquire about regarding my Taurus. More

I would not recommend this dealer to anyone. I bought a used vehicle with a 90 day 4,000 mile warranty. Tried to have issues fixed before warranty expired but they couldn't get me in for service. When I fi used vehicle with a 90 day 4,000 mile warranty. Tried to have issues fixed before warranty expired but they couldn't get me in for service. When I finally got in for service, my warranty had expired and they wouldn't fix the issues. Even though they were aware of the issues well before my warranty ran out. More

Very nice and quick service. They were able to squeeze me in for an oil change. Always friendly and willing to answer any questions I have. in for an oil change. Always friendly and willing to answer any questions I have. More

Always solid, reliable service, but the wait times and communication have dropped off considerably. Yesterday, I arrived at 7:15 a.m. for an oil change and coolant service. Was told it would be a couple o communication have dropped off considerably. Yesterday, I arrived at 7:15 a.m. for an oil change and coolant service. Was told it would be a couple of hours. After three hours, I spoke to the service rep who checked me in, but he tried to pass me off to someone else rather than actually assist me. While standing there, I noticed my car going up on the rack. No mention from anyone of the delay. Nobody bothered to speak to me or update me at all, unless I directly engaged them. FIVE HOURS in, my car was finally done, and there was not a single attempt by the staff to engage me and let me know what was going on. Looking for another Ford dealership to service my vehicle. More

Chris was very helpful and friendly. He showed excellent customer service. We always have taken our F-150 Ford truck there for the oil changes. And have always received excellent service. All the people in customer service. We always have taken our F-150 Ford truck there for the oil changes. And have always received excellent service. All the people in that department is very helpful. And I really appreciate that . More

Great for oil changes but not enough manpower to properly address my warranty concerns. People don't pay attention to what they are told when describing my warranty concern address my warranty concerns. People don't pay attention to what they are told when describing my warranty concern More

Card would not go through. Lucky I had another card with me. They said they would let someone know . I tried to run it twice me. They said they would let someone know . I tried to run it twice More

My truck which is a F150 Shelby has been at this dealership for 5 weeks now. It’s is still there waiting to get fixed. The issue is with the motor and misfire in the cylinder’s. The service has been dealership for 5 weeks now. It’s is still there waiting to get fixed. The issue is with the motor and misfire in the cylinder’s. The service has been terrible by the service manager. I had to give them the number to Shelby to get a answer on what steps to take on getting my truck fixed. I have not been offered a loaner or a rental been provided for me. All they can tell me is that they don’t know if it’s a Ford issue or a Shelby issue. Shelby doesn’t provide a rental for warranty work. If I would have known that these 2 companies didn’t take care of their customers on warranty issues then I wouldn’t have bought a 100,000 dollar truck. I have called the service shop numerous times and left voicemails with no callbacks. I had to corner the service manager in the office to have him tell me that he wasn’t going to put a new engine in my truck then have to replace it again in 20,000 miles. I have tried calling the GM but he hasn’t returned my call either. I should have read the reviews on this dealership before bringing my truck there. I have called Ford customer service and their excuse is people out with COVID. How has that stopped them for 4 weeks getting in touch with Shelby or Ford warranty. The service rep has been good. Ryan has apologized for it taking so long when he told me to bring my truck there from another Ford dealership in Mobile. My other Ford Raptor truck has been there for 2 different issues and they got it fixed pretty quickly because it wasn’t under warranty. I wish I had got the same service as a paying customer on my warranty issues. More

I bought my 2015 Ford Escape from there about 3 1/2 I bought my 2015 Ford Escape from there about 3 1/2 years ago, with a 5 yr extended warranty On Sunday the 18th, it started acting up. So I thought I bought my 2015 Ford Escape from there about 3 1/2 years ago, with a 5 yr extended warranty On Sunday the 18th, it started acting up. So I thought I should get it in because it was under warranty. Made an appt with Steve the service rep for Tues the 20th, but dropped it off on Mon the 19th. They got it in Wed the 21st, initially thought the turbo was bad, but aftet further review Thurs the 22nd. Turns out it was just the Wastegate Control Valve Solenoid on the Turbocharger that was bad. And was also informed that my vehicle was 213 mile out of warranty...... 213 miles, and repairs would be about $600. When I replied with by saying "Go ahead and fix it. But seriously....expired by 213 miles...LOL....go figure Nothing you can knock off on the price at all? The reply I got from Steve was "I KNOW BUMMER . AT LEAST IT IS NOT OUT BY SAY 1 MILE. LOL LOL . Really? Who says that to a customer? So unprofessional. Well, after leaving a negative review on their Facebook page. Mon morning Oct 26th I get a call from a Dan Fitzgerald in regards to my negative experience and review. Said that where they failed was not even offering a discount on the service, and that he wanted to "make it right". I told Dan I would never be back there again, also told him in talking to a friend that owns 2 dealerships that said, "wow, if it is within 1000 miles of a warranty, you just take care of it". Dan stated agian that he wanted to "make it right " and said he wanted to talk to his manager to see what he could do, and he would call me back. That was Monday morning, it is now Wed morning and I have heard nothing. This is some of the worst customer service I have experienced in quite some time. Although I will never set foot into that place agian, nor will I recommend anyone else to. More