AutoNation Ford Mobile - Service Center
Mobile, AL
505 Reviews of AutoNation Ford Mobile - Service Center
This store was very helpful with finding the vehicle i needed and did not try to pressure me in buying something i did not want ......Terry Peterson was great needed and did not try to pressure me in buying something i did not want ......Terry Peterson was great More
I am very disappointed with my service. What's the point of making appointments for customers, if there is going to still be a two week wait. With my extended warranty, my car has to be diagnosed before a c of making appointments for customers, if there is going to still be a two week wait. With my extended warranty, my car has to be diagnosed before a claim can be submitted for a rental. They were not willing to diagnose my vehicle or even take the extra step to find out if there was something else they could do about getting a rental. And check this! My service advisor didn't even know I had picked up my car. He called to validate date the vehicle had been picked up. Worse service appointment ever!!!! More
Really enjoyed working w Gabby. She was extremely nice and accommodating. Great communication and gave me regular updates when she promised. I would prefer her each time I come in. and accommodating. Great communication and gave me regular updates when she promised. I would prefer her each time I come in. More
The dealership works hard towards customer satisfaction which should be first and foremost when you're operating a business with revolving customers that need and require the services there. which should be first and foremost when you're operating a business with revolving customers that need and require the services there. More
I had a warranty issue with my new vehicle with less than 7000 miles. I first talked to the assistant service manager ( Lester) about a warranty claim. After no response in over a week, I went back to the de 7000 miles. I first talked to the assistant service manager ( Lester) about a warranty claim. After no response in over a week, I went back to the dealership and learned that he retired. I then started the process with a new person. After two months she advised the claim was denied. I went up to the dealership to see why it was denied only to learn she had also left the dealership. I then started dealing with the service manager (Jerry) who said he would look into it. The service manager never returned a call. I finally got the opportunity to talk to Chris the assistant manager who had my claim handled that day. Chris advised when the part was in he would contact me. about a week later Chris sent me a message to set up an appointment to drop my vehicle off. If more of the employees were like Chris I would have given the dealership a great rating. More