AutoNation Ford Mobile - Service Center

Open early. Did a good job. Service advisor was helpful and called as soon as it was ready Did a good job. Service advisor was helpful and called as soon as it was ready More

Since moving to Mobile about seven months ago, I've been in the market for a good Ford services department to continue my periodical services and warranty covered items if the need arises. Well, that time c in the market for a good Ford services department to continue my periodical services and warranty covered items if the need arises. Well, that time came. Autonation came highly recommended from a friend and I couldn't be happier. The number one thing I need out of any business is bottom line up front honesty and I feel that Jerry, Chris, and Gabbi did that with my situation. From "we have XX amount of cars and XX amount of work orders at this time so here's the timeframe we're looking at to get your vehicle in" to "it could take a few days to maybe a couple weeks to get your situation taken care of". They didn't beat around the bush. Jerry informed me to call back a few days later and when I did, they were able to get my vehicle in the next morning. Still anticipating a long ordeal with getting the job completed, they also assisted me with making sure my warranty covered rental wasn't a painful process. Not because of me personally, but because they have a good relationship with the local rental car company which I feel expedited that process. Fast forward a few days and me still anticipating at least another week without my vehicle, I got a text amd a call from Chris letting me know my vehicle was complete and ready for pickup. Mind you, I dropped my vehicle off on a Wednesday right before noon and got the call early Monday afternoon. Besides the oil change, the job wasn't super simple. Between the diagnostics, the services, AND the repair job in less than three business days, I've been highly impressed. I've had the vehicle back and put on approximately 100 miles since picking it up with no issues so far. My hat's off to the mechanics and the management at Autonation for making my first experience with them pleasurable and smooth. 10/10, would recommend again. More

Chris Adams does a very good job taking care of my F-150. Always friendly and services the truck timely. Always friendly and services the truck timely. More

The worker was very informative and shared the fact that there was no need for an oil change. He was then asked to clear up the front lights and did so. there was no need for an oil change. He was then asked to clear up the front lights and did so. More

drive up someone there to check you in to start process with problem or car with problem or car More

Got me right in and right to work on my truck in a timely manor. Tylor was on it and got right back to me that afternoon with the solution to my problem. manor. Tylor was on it and got right back to me that afternoon with the solution to my problem. More

Nicole Parker was very professional and helpful, she kept me informed during the process. I purchased a 2012 ford escape in 2012, this is the first time I've had to leave it at the shop to be serviced. Over me informed during the process. I purchased a 2012 ford escape in 2012, this is the first time I've had to leave it at the shop to be serviced. Over the last ten years I only had to have basic service. It's a good vehicle and they always provided excellent service. More

Get in line and follow up. Have an appointment for service? Make sure they’re ready to look at vehicle. Need to keep for a few days? Best rent your own vehicle- no loaners?!? O Have an appointment for service? Make sure they’re ready to look at vehicle. Need to keep for a few days? Best rent your own vehicle- no loaners?!? Or free rentals?!?! Then several calls for escalation. In the end our return service call was excellent. Brought car in ahead of appointment and returned next business day. They redeemed themselves with follow up service appointment. Likely will purchase vehicle and be married to this dealership for future service but first time visitors beware. May require extra follow up on your behalf to be sure you get device your entitled too. More

Automation fixed my problem in a professional and timely manner. I would recommend their service department manner. I would recommend their service department More

I have been very satisfied with AutoNation Ford of Mobile since purchasing my Edge from them in May, 2017. They have been servicing and maintaining my 2017 Edge too. since purchasing my Edge from them in May, 2017. They have been servicing and maintaining my 2017 Edge too. More