AutoNation Ford Mobile - Service Center

This has been a very disappointing and disgusting service experience. Making a scheduled appointment is a total joke, all it does is push the time out two weeks and then puts your vehicle at the back of the experience. Making a scheduled appointment is a total joke, all it does is push the time out two weeks and then puts your vehicle at the back of the line. Vehicle was taken in for transmission fluid leak and erratic shifting. After a week there was finally a plan to make repairs. Picked up vehicle and noticed shifting problem, Returned to service dept, they kept for three days and said there wasn't a problem. Picked up vehicle and noticed ATF on the pan and parts missing as result of incomplete repair. Took vehicle back AGAIN. Was told that they would take a look at it. I told service rep that this was a result of a negligent repair and it was all on them to make the repairs immediately. There is very little professionalism. You get the feeling they are doing you a favor by even looking at your vehicle. At one point I was told that I could take my vehicle to the other Ford dealer down the street. Customers aren't greeted when they arrive, usually have to hunt someone down. If you want to know what's going with your vehicle, then you have to follow-up on your own because it's unlikely that you'll get any information from the rep. I've been a life-long Ford guy, but this may very well be my last Ford. More

This place is horrible, especially with communication and keeping you informed about your vehicle. I received 1 automated text stating they received my car. Aug 8/9 I waited a few day then I called the servi keeping you informed about your vehicle. I received 1 automated text stating they received my car. Aug 8/9 I waited a few day then I called the service department looking for my advisor “Robert”, I could not get a person at the site on the phone, (twice the customer service kept taking my number and name saying they would relay the message), this was during operation hours..I waited days,( this is now day 9) no-one reached out to me so I called again, I finally got a person that worked at the actual site and was asked who my advisor was…..and was told “we do not have a Robert that works here, well at least not in service” so I texted the number that I received the message on and called again. Another person answered the phone, I asked for Robert. He said “ok let me get him for you,” I said I just called, someone said a Robert does not work there, he stated “oh, because no one calls him/knows him by Robert, we all call him Tyler.” Finally was told they do not have an on site mechanic to fix an engine problem. I only had the car a few months before had to fix/so called replace my engine, now not even a year later I’m back in for my engine. This time it’s leaking oil out of the tailpipe, hesitating to drive and smoking, they kept my car for 2 weeks and 6 days. ……I had to rent a car for those days, he said they had to figure out what was wrong with my car first to see if the damage was covered under warranty , (which it was) I finally got my car on Aug 25, He said he can’t explain what happened but the engine just came a loose ….. when I got my receipt, they changed my email address to some weird address, I guess so they can have an excuse as to why they did not reach out to me, but I had previous notifications.I asked about reimbursement for the Rental and was told I had to call/reach out to the 1 800 Ford number/email….I did that, still no response! After all this…..I called yesterday Sept. 3 to tell Jerry the manager that my car started to hesitate again and won’t go past 75/80 and the check engine light came on and he had the nerve to tell me that I’ve been racing my car because I have to keep getting my engine fixed/replaced. And most of the speed limits around Mobile is 65 mph! (I was on the interstate but don’t see why that was anything to say to a customer) but a so called new engine should be able to withstand that pressure….right???)! This was a horrible experience and my car is still not fixed!!!!! (Some Proof in photos) More

Excellent service! !! I highly recommend this group, very knowledgeable and always helpful. Keep up the great work. !! I highly recommend this group, very knowledgeable and always helpful. Keep up the great work. More

Steven, absolutely my favorite service advisor. He took great care of my service needs. Everything I needed done was taken care of. He listened to me, verified info for me, suggested needs for the He took great care of my service needs. Everything I needed done was taken care of. He listened to me, verified info for me, suggested needs for the next visit. Steven set the tone for my day by not asking me to leave the vehicle. The waiting room was clean. Wait time was minimal. More

I purchased a Mustang. I brought it in for service. I was told I needed a $1500 rear taillight. There was nothing wrong with my taillights. Then they told me, after keepin I brought it in for service. I was told I needed a $1500 rear taillight. There was nothing wrong with my taillights. Then they told me, after keepin my car for two weeks, I needed a new clutch, flywheel, and bell housing for $4500. I got a second opinion and the noise generated was by a TWIG rubbing the driveshaft. THEN... when I wanted to order a new Mustang, thinking that after their mistakes they would treat me well, they wouldn't give me the price of the car I wanted to order! Stay as far from AutoNation Ford in Mobile, ALabama as possible. More

I want to alert everyone of the terrible service I did not receive at Auto nation ford mobile al. I had an appointment to get 2 new tires installed on my Ford truck. The Appointment was made on Tuesday t not receive at Auto nation ford mobile al. I had an appointment to get 2 new tires installed on my Ford truck. The Appointment was made on Tuesday to be performed on Friday 3/15/24.I arrived at 730 as suggested by my service writer Mackenzie Bradley I was told it would only take about an hour to complete.At 1030am I was informed that they did not have the tires and would not be getting them today. I am expecting too much to think the tires I ordered 4 days ago would be at the dealer before the appointment time.The service manager accused mre of not having an appointment Evan with me showing the email confirmation. He was extremely rude and disrespectful. He should be terminated immediately. I tried contacting the general manager but he never returned my call. Mullinex Ford is another local dealer that should be your first choice for service. Autnation Ford Mobile Service is the most incompetent rude people I have dealt with in the service industry. They act like they are doing you a favor to provide service you are over paying for More

They gave me the run around. They sold me a car and only two days later I had it take it back to get serviced. They kept my car for almost 2 weeks just to say that they couldn’t They sold me a car and only two days later I had it take it back to get serviced. They kept my car for almost 2 weeks just to say that they couldn’t fix it & it’s nothing that they could do. More

Great customer service and speedy repair service! Tyler has great customer service skills. Will be back Tyler has great customer service skills. Will be back More

Good service took less time than than I expected very well done I will be back well done I will be back More

Everyone was very helpful and courteous. Got my vehicle in quickly and completed the work very quickly. Got my vehicle in quickly and completed the work very quickly. More