AutoNation Ford Mobile

Just Another Dealership This dealership lured me in to buy a truck I wanted; even let me take it for a drive only to be told after I got back that it had already been sold. This dealership lured me in to buy a truck I wanted; even let me take it for a drive only to be told after I got back that it had already been sold. What!!?? I'm not sure why they did that but it was very disappointing to be set up like that. It was April Fool's Day though. Maybe they needed to play at least one prank on a customer. On a positive note: Thank you Alex, who went with me on the test drive. Your knowledge of the vehicle and friendliness stood out from this otherwise waste of time. More

NEW TRANSMISSION!? My grandfather bought me my '99 Ford Ranger brand new when I was 15, and it's been my baby ever since. The service department at the dealership in Vir My grandfather bought me my '99 Ford Ranger brand new when I was 15, and it's been my baby ever since. The service department at the dealership in Virginia, where we lived, was fantastic and no truck has ever been pampered more. My family boight 8 cats over 40 years from those guys! After driving to Mobile, it began to shudder and jerk, so I googled the nearest dealership and took it in...assuming the quality of service would be the same. Autonationmobile told me I needed a whole new transmission to the amount of $4300... after having me come back because they couldnt figure out how to start it! A quick Google showed the same truck for sale nearby, with 50k less miles, for $3000. I, literally, teared up at the thought of having to give up that truck. On a whim, i took it to a transmission shop for a second opinion. Long story short, it was a $50 fuel injector (that i replaced myself), and its good as new. All i did was take it to Auto Zone, and they plugged it into the computer for error codes for free. 200k miles now, and counting! Insult to injury, following my scathing Google review, I recieve constant e-mails about everything from tornado warnings to service discounts flooding my inbox daily now. Live and learn More

Poor service priorities. I've taken my 2013 Ford Taurus SEL to this dealership for service three times and two of those times after getting the car back, about 3 to 4 days la I've taken my 2013 Ford Taurus SEL to this dealership for service three times and two of those times after getting the car back, about 3 to 4 days later after a tire rotation, the "Low Tire Pressure" warning came on. Why do they not check the air pressure in all four tires as a matter of routine? Do they not know how hard it is to find a service station with a tire inflator? After this last oil and filter change the "Change Oil Required" warning comes on every time I start the car. Should they have reset this? This is aggravating as xxxx. I have searched the internet for an email address for this dealer and can't find one. More

Delays Galor, no urgency, and Not Repaired Correctly Sat I parking lot for a week without being looked at. They moved from body shop to service center and charged me 65 dollars towing fee for some reason Sat I parking lot for a week without being looked at. They moved from body shop to service center and charged me 65 dollars towing fee for some reason. It then sat again for a week. Escalated for repairs,. Took a week. Drove back home, over 7 hours, on a bent rim with squealing and lost air at 10 pounds per day. Mobile Autonation said it was completed and perfect. Grass from the accident was still sticking out between the rim and tire. The truck had a tire pressure warning alarm when I picked it up. They took it back into the shop and returned it saying it just needed to be reset. From the experience, I suspect the put air in the tire and sent me on a highway drive at highway speeds with a bent rim losing air and who knows what else. It's back in a Ford repair shop in FL that has confirmed the repairs we incorrect. Do not go here. They will charge you and send you on your way with broken equipment and take forever doing it. The bow on the package is how little they care how they are impacting your life and timeline. There is no sense of urgency here. Bad body and service department. Avoid if at all possible! More

First time dealing with a Ford Dealership, NEVER AGAIN This is my very first review ever, but due to my experience with AutoNation Ford I feel its needed. We recently bought a used car from AutoNation For This is my very first review ever, but due to my experience with AutoNation Ford I feel its needed. We recently bought a used car from AutoNation Ford. The sale of the vehicle went pretty smooth with Steven Adams on December 09, 2015. Prior to leaving the dealership I was promised a spare key and FOB for the vehicle. They assured me that the keys is somewhere in the dealership and once they locate the key and FOB they'll send it to me. Which is not the case at all. I also got in touch with Terry Buford, he assured me prior to the New Years that they'll make a copy of the keys and FOB after they contact the AutoNation Honda in Mobile. After trying to get in touch with Terry Buford for over 2 weeks, leaving numerous voice messages without a call back I finally talked to a gentleman named Jimmy. Come to find out, AutoNation Ford is not responsible for the spare keys and FOB since the previous owner only have one copy of each when they traded the vehicle in. I was told that if theirs no written agreement about the spare key I'm SOL. Thank you AutoNation Ford for my worst experience with any dealership. You can assure you're dealership will not be recommend with my friends and family and especially the military. Thank you for your disservice! More

Terrible experience with transmission shudder clutch recall UPDATE: About a week after taking my car to Autonation for the recall, I get up one morning and my car will not crank. All of the lights, radio, A/C UPDATE: About a week after taking my car to Autonation for the recall, I get up one morning and my car will not crank. All of the lights, radio, A/C and everything works fine, but the car will not make a sound when I try to crank it. After Googling the issue, I find that other Ford Focus owners have experienced the same issue. The cause for them is the Transmission Control Module, which is under recall also. I call Mullinax Ford to see if my car falls under this recall. They run my vin and find not only the TCM recall, but the Transmission Shudder Clutch and a Power Train recall. Due to the mileage on my vehicle I only qualified for the TCM replacement under the recall. My question is: Why didn't Ford Autonation also find the TCM recall and fix it while they had my car instead of charging me to do absolutely nothing? I called Ford Autonation's service department and got their service department voice mail. It requested that I leave my contact information and someone would get back to me. No one ever called. I called again and spoke with Paul in the service department. He told me I had to schedule the service for the recalled part, which I did. I went in on the designated service date at 7:30am as requested and waited for their shuttle service to take me home. Once I arrived home, I got a call from Paul stating that he wished he had told me before I left, but my car exceeded the mileage requirements for the recall. The recall would only cover a vehicle up to 100,000 miles. I told him OK and asked when I could pick up my car. He said he could work up an estimate for me on how much it would cost me to do it out of warranty and call me. I told him OK. He never called me. I went back to the dealership to pick up my car. I was told to wait in the waiting room and they would let Paul know I was there. He never comes to the waiting room. I go to the service desk to ask about my car and she gets a bill that is waiting for me. I told her there shouldn't be a charge because they couldn't work on my car. She tells me to see Paul about it. I ask Paul why he was charging me $50 when they didn't do anything. He tells me that he has to pay the technician. I asked him what for. He couldn't work on my vehicle so what am I paying for. He said he had to get me the estimate. I asked him why I had to pay for an estimate. Once again he says he has to pay the technician. I asked him why. He already knew what the problem was according to the recall so what was the technician being paid for. I could call anywhere and tell them the issue with my car and get a FREE estimate. He tells me to go talk to his service manager. I asked him why, so that he could upset me more by trying to back up why ya'll were charging me for nothing. I feel that Ford should have fixed the recalled part no matter how many miles I had on the car. Was I supposed to tell my son that I could not take him to his weekly chemotherapy appointments in Atlanta from Mobile, AL for fear that Ford may have a major recall on my car that they won't honor if I exceed 100,000 miles on my car. REALLY!!! Cars were meant to be driven. More

service department No one can fix a problem for three weeks and want call me back or answer my call they think I'm stupid it's like there putting me off my next move is No one can fix a problem for three weeks and want call me back or answer my call they think I'm stupid it's like there putting me off my next move is a lawyer and another service department More

TERRIBLE CUSTOMER SERVICE Up date on my nephews new Ford Fusion: Brand new vehicle with 2000 miles on it had the engine quit (Blew up) in Springfield Tennessee. Vehicle was tow Up date on my nephews new Ford Fusion: Brand new vehicle with 2000 miles on it had the engine quit (Blew up) in Springfield Tennessee. Vehicle was towed to Tracy Langston Ford. He and his teenage daughter were trying to return home to Mobile Alabama. They were left on there own to get the vehicle and themselves off the freeway. Tow truck driver gave them a ride to a motel. Took a taxi to the airport the next morning so they could rent a car. They had to be home (450 miles away) the next day for work. No help or response from Tracy Langston Ford. They have had it now for 33 days. That is twice as long as they have had it. Keep saying parts are in. Should be soon....Said damage was minor and superficial. Two pistons, crankshaft, and head have to be replaced. Minor?? Really. He thought Auto Nation Ford, the dealer he purchased the car from, could possibly care enough to help. He was wrong. They could care less. They supplied him with Phone numbers to call for help. Turned out the phone numbers were no good. He now gets no response at all from them. I went on both there facebook pages and tried to get some help. Auto Nation said they would get back with me. They did not. Tracy Langston would not even comment. However both removed my comments from their facebook pages. Ford Motor Company in Dearborn did contact him and asked for information so they could look into it. They must still be looking. Have not helped at all. Any help from anyone would be greatly appreciated, If nothing else please like this page, or better yet share it to see if anyone can help. My nephew's Grandmother and Stepmother both retired from Ford Motor Company. What happened to loyalty? Mike Fay More

On January 14,2014 I purchased a 2006 F150 King Ranch .I had a great buying experience . Everyone was very helpful and professional. Tyler Hamilton and Terry Buford went out of their way to make this a grea had a great buying experience . Everyone was very helpful and professional. Tyler Hamilton and Terry Buford went out of their way to make this a great buying experience. Both men went out of their way including, staying late and coming in on their off day. It's my second purchase from Treadwell Ford/Auto Nation Ford. I would recommend any one looking for a new or used vehicle to give Auto Nation Ford Mobile a chance. Mr. Ozell Dubose was very helpful in obtaining financing and also warranty options for my purchase. I really appreciate all their efforts. Great truck! James T. Crandall Sr. More

Edited Review - they helped me out when needed. Thank you for your help and prompt response to my reimbursement. I just hope these issues don't happen again in the future. for your help and prompt response to my reimbursement. I just hope these issues don't happen again in the future. More