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I bought a brand new 2020. F350 4x4 spent 85,000 dollars on the truck I have had horrible experience with sales and service department every time I need something they are no help right now my ac is out on on the truck I have had horrible experience with sales and service department every time I need something they are no help right now my ac is out on a truck that is less than a year old and I have to travel to Maryland from Alabama and they tell me there is nothing they can do for me More

Me and my husband came in to purchase a small SUV and Gabby was EXCELLENT with our needs. Very nice and very professional. Kudos to Gabby😊 Gabby was EXCELLENT with our needs. Very nice and very professional. Kudos to Gabby😊 More

I HIGHLY RECOMMEND WALTER FORREST!! HE HAS MADE MY CAR BUYING EXPERIENCE AWESOME!! HIS COMMUNICATION IS AWESOME AND HE MAKES THE CAR BUYING EXPERIENCE EXCELLENT !! Thank you Walter! BUYING EXPERIENCE AWESOME!! HIS COMMUNICATION IS AWESOME AND HE MAKES THE CAR BUYING EXPERIENCE EXCELLENT !! Thank you Walter! More

Just went there today, salesman was new,manager not willing to anymore try to get my business, that would have been my 3rd vehicle from them. willing to anymore try to get my business, that would have been my 3rd vehicle from them. More

My truck which is a F150 Shelby has been at this dealership for 5 weeks now. It’s is still there waiting to get fixed. The issue is with the motor and misfire in the cylinder’s. The service has been dealership for 5 weeks now. It’s is still there waiting to get fixed. The issue is with the motor and misfire in the cylinder’s. The service has been terrible by the service manager. I had to give them the number to Shelby to get a answer on what steps to take on getting my truck fixed. I have not been offered a loaner or a rental been provided for me. All they can tell me is that they don’t know if it’s a Ford issue or a Shelby issue. Shelby doesn’t provide a rental for warranty work. If I would have known that these 2 companies didn’t take care of their customers on warranty issues then I wouldn’t have bought a 100,000 dollar truck. I have called the service shop numerous times and left voicemails with no callbacks. I had to corner the service manager in the office to have him tell me that he wasn’t going to put a new engine in my truck then have to replace it again in 20,000 miles. I have tried calling the GM but he hasn’t returned my call either. I should have read the reviews on this dealership before bringing my truck there. I have called Ford customer service and their excuse is people out with COVID. How has that stopped them for 4 weeks getting in touch with Shelby or Ford warranty. The service rep has been good. Ryan has apologized for it taking so long when he told me to bring my truck there from another Ford dealership in Mobile. My other Ford Raptor truck has been there for 2 different issues and they got it fixed pretty quickly because it wasn’t under warranty. I wish I had got the same service as a paying customer on my warranty issues. More

We drove in from Louisiana to buy here. Everywhere else we shopped, when we agreed on a price, the final amount would always be a lot more. Other dealerships were trying to add a pretend, made-up, “dealer we shopped, when we agreed on a price, the final amount would always be a lot more. Other dealerships were trying to add a pretend, made-up, “dealer fee” up to the amount of $2,500. Ridiculous! When my husband called the dealership and told them what we had been going through and ask them for the final price, they were upfront about everything. We saved at least $800 (Plus we didn’t pay the made up fees either) by taking the two hour drive. The customer service was impeccable. After we got home, we realized there were some scratches on the rims that we had the seen before. We called the dealership back up and they said we could bring it back and they would have someone in the service department take care of the scratches. Absolutely unbelievable! We will always check with them first before buying another car. More

I bought my 2015 Ford Escape from there about 3 1/2 I bought my 2015 Ford Escape from there about 3 1/2 years ago, with a 5 yr extended warranty On Sunday the 18th, it started acting up. So I thought I bought my 2015 Ford Escape from there about 3 1/2 years ago, with a 5 yr extended warranty On Sunday the 18th, it started acting up. So I thought I should get it in because it was under warranty. Made an appt with Steve the service rep for Tues the 20th, but dropped it off on Mon the 19th. They got it in Wed the 21st, initially thought the turbo was bad, but aftet further review Thurs the 22nd. Turns out it was just the Wastegate Control Valve Solenoid on the Turbocharger that was bad. And was also informed that my vehicle was 213 mile out of warranty...... 213 miles, and repairs would be about $600. When I replied with by saying "Go ahead and fix it. But seriously....expired by 213 miles...LOL....go figure Nothing you can knock off on the price at all? The reply I got from Steve was "I KNOW BUMMER . AT LEAST IT IS NOT OUT BY SAY 1 MILE. LOL LOL . Really? Who says that to a customer? So unprofessional. Well, after leaving a negative review on their Facebook page. Mon morning Oct 26th I get a call from a Dan Fitzgerald in regards to my negative experience and review. Said that where they failed was not even offering a discount on the service, and that he wanted to "make it right". I told Dan I would never be back there again, also told him in talking to a friend that owns 2 dealerships that said, "wow, if it is within 1000 miles of a warranty, you just take care of it". Dan stated agian that he wanted to "make it right " and said he wanted to talk to his manager to see what he could do, and he would call me back. That was Monday morning, it is now Wed morning and I have heard nothing. This is some of the worst customer service I have experienced in quite some time. Although I will never set foot into that place agian, nor will I recommend anyone else to. More

Loved my experience! Great environment and super friendly staff! Got me exactly what I wanted. Would definitely recommend for anyone looking to purchase a car. staff! Got me exactly what I wanted. Would definitely recommend for anyone looking to purchase a car. More

Take your money elsehwhere! I wouldn’t buy a pen from these jokers. Had problems with my car since I got it! SERVICE DEPT. WORKERS DONT KNOW THEIR JOBS EITHER. Brought my car in multiple times the day af these jokers. Had problems with my car since I got it! SERVICE DEPT. WORKERS DONT KNOW THEIR JOBS EITHER. Brought my car in multiple times the day after purchasing they had it in shops 2.5 hours each time then tell me nothing is wrong. When I asked for the paper work on what they did I didn’t get that either. Should be put out of business! More