AutoNation Ford Mobile

Never had a bad experience with service on my 3 vehicles purchased from you until my last service. After a short while,I noticed a small oil spot on driveway. When I checked oil it was about 2 inches above purchased from you until my last service. After a short while,I noticed a small oil spot on driveway. When I checked oil it was about 2 inches above the full mark on dipstick. When I returned to the service dept. they were unconcerned and gave no explanation after they changed the oil ( oil looked dirty when overfilled). Shortly after the oil change correction, when leaving the neighborhood I noticed the low oil warning and pulled over to find oil pouring of truck along with trail behind me. Called and talked to the Service Manager , explained the situation and he said he would send a wrecker. After waiting for almost 4 hours I called back for Service Manager. Service rep. said he was unavailable. Asked if he could call me back which he never has. When I looked under the truck I could see that the drain plug was missing. Not knowing when or if a wrecker would arrive, my wife drove me to a close Ford dealership and I bought a new drain plug and 6 qts of oil and fixed the problem. When I lowered the shield install the new plug, the old plug was on top of the shield. Wrecker driver called 6 hrs after Service Manager called and I was home with problems fixed. That was on Dec. 09 and I still haven’t heard from Autonation. I have a lot more details if anyone would like to talk. More

Great service from salesman and great car, wish I had known more about ac, establishing better credit was most important and Nationwide got me approved to do that. known more about ac, establishing better credit was most important and Nationwide got me approved to do that. More

Auto Nation Ford Mobile has very good customer service. They have been waiting on a part for me since October 2021. I updated weekly on the status although the status is still waiting on a part for a 2021 They have been waiting on a part for me since October 2021. I updated weekly on the status although the status is still waiting on a part for a 2021 Ford Explorer. My Customer representative Chris Adams has kept me updated weekly and let me know they escalated the search for the part needed for my vehicle. I would absolutely recommend Auto Nation Ford Mobile for persons in the market for buying new or needing service on their current vehicle. Ask for Chris he will take care of you!! More

In the past, we had good experiences at this location but not this recent encounter. Very Our service agent didn’t seem confident or knowledgeable. He had to reminded to check our extended service agreement. not this recent encounter. Very Our service agent didn’t seem confident or knowledgeable. He had to reminded to check our extended service agreement. Very disappointed. More

They were very friendly. They gave me a great deal on my car. I will shop there again. car. I will shop there again. More

Chris is the only person i will deal with at the service department he is very good at what he does. department he is very good at what he does. More

They delivered great service. They were very friendly and very helpful. They kept I touch and did not try to up sell me a bunch of stuff I did t need. very helpful. They kept I touch and did not try to up sell me a bunch of stuff I did t need. More

Took car for an oil and filter change. Did not have to wait long. Service was great. wait long. Service was great. More

courteous and friendly.kept us informed when work would be finished done to our satisfaction be finished done to our satisfaction More