AutoNation Ford Mobile

AutoNation Ford service is always the best. Love Tyler our service rep He is always on it. Thank you our service rep He is always on it. Thank you More

My service advisor, Christopher Adams, did an excellent job. Friendly, quick, efficient service that I have grown accustomed to in the 25 plus years I have been taking my vehicles to Autonation Ford of Mob job. Friendly, quick, efficient service that I have grown accustomed to in the 25 plus years I have been taking my vehicles to Autonation Ford of Mobile, AL for service. More

I had the pleasure of dealing with Mr. Reyner and he was great. He was very personable. His attitude was great. He had me in and out in no time. great. He was very personable. His attitude was great. He had me in and out in no time. More

I had several questions and Ryan was the BEST ever to help me with my questions, I ask him to help me like he would his Mother and he did, I was very pleased. And I ask him to let me know if my car need help me with my questions, I ask him to help me like he would his Mother and he did, I was very pleased. And I ask him to let me know if my car needed any other repairs also, mileage at 61k, I always bring car to you for service. I also have a small 1yr old Griffinshire dog and can split up my service into two visit's if I need to bring car back, Ryan was so good about helping get most of what I needed done soI could go home home and let Tucker out. Also had strange Issue with inside Dome Light (Second Seat) not going off...it will go off after 10 minutes, but just started when I left Vet's office Thursday. Odd, I checked the Owner's Manuel, can't turn it off. And had to get new battery three weeks ago. They told me I needed a new Terminal, told Ryan, and they lost one of my bolts that hold it in. He also would check that. I will bring car back for that. SO I did have issues. Ryan was so helpful. Got my call car was ready before Lunch, went home to Check on Tucker. My regular Maintenance was complete. I feel good about my Car and can make another Apt. to bring it back for a few other things later. Was a great experience, hope Ryan is with us for a while as my Contact person. Thanks Carolyn More

Greeted immediately and handled my service quickly. I was very pleased w the writer and the communication. very pleased w the writer and the communication. More

They were nice..Nice and clean. Took care of my needs in a timely manner. a timely manner. More

Worst car purchasing experience in my life. Took three weeks to get the paperwork accomplished on the purchase. Initially looked at the vehicle on a Saturday, the rear hatch would not open and the check e weeks to get the paperwork accomplished on the purchase. Initially looked at the vehicle on a Saturday, the rear hatch would not open and the check engine light was on. Did the paperwork and negotiated the price on the trade-in. They were unable to fix the engine light and rear hatch, so we left with all of the paperwork to give to our bank and promises they would call once they get the items fixed. Received a call saying they fixed the check engine light and the part for the hatch was on back order. After numerous calls between the bank and their finance department on some documents that needed to be signed, the bank cut a check--I had to pay the $38.00 for FedEx overnight the check to the dealership before they would release the car. The salesman did deliver the vehicle to Pensacola with multiple pieces of paper stating they owe on the vehicle- the part for the latch and they would pay for it to be installed, etc. The daughter drove the car for three days and the check engine light came back on. Contacted the salesman to find out what part they replaced so we can have that part replaced under warranty and pay the labor cost. Come to find out all their mechanic (shop) did was reset all the codes on the computer and did not replace any component on the engine to fix the fault. Tried leaving several messages for the General Manager to contact me about the vehicle and have not heard back from either the sales person, sales manager and general manager. But I have pieces of paper Stating We Owe with all of their names on it --that evidently means nothing to them- have not heard back about the latch, never got the contact information for the extended warranty for the body and interior. Just an overall bad experience with the dealership and would not recommend them to anyone. So to recap: Have paperwork that states We Owe and they do not return phone calls or emails. Evidently what they say they are going to do and put it in writing is false. Still not received the part for the rear hatch. And their shop, only knows how to clear/ reset the codes on the check engine light. More

These guys and gals are great, prompt, fast and super attentive service. Belter use them. attentive service. Belter use them. More

I was having issues with my 2014 focus. When I took it in to get checked out they found several recalls that needed to be fixed on top of fixing the issue. Everyone I talked to was very helpful and polite. to get checked out they found several recalls that needed to be fixed on top of fixing the issue. Everyone I talked to was very helpful and polite. Christopher in the service department went above and beyond to make sure it was fixed and ready as quickly as possible. More

Service experience was a smooth process. Chris provided adequate and timely communications about the progress. adequate and timely communications about the progress. More