AutoNation Ford Mobile

They have done all maintenance and repairs on our F-150. Michelle was always great. They help us keep the truck in tip top condition. Michelle was always great. They help us keep the truck in tip top condition. More

I gave this one star only because it wouldn’t let me go lower. This is the worst service I have ever received. First of all the phone system sucks I have either been hung up on 10 times intentionally or t lower. This is the worst service I have ever received. First of all the phone system sucks I have either been hung up on 10 times intentionally or they have been blocked because they are tired of giving me the run around. Had an appointment scheduled to have my vehicle looked at (full warranty). It took them an extra week to get to it. Then they tell me they don’t have courtesy vehicles that I should rent one and they will reimburse me later. Good luck with that. Can’t get anyone to answer me on email or phone. Done with this place. FYI you can find cheaper vehicles and service somewhere else. If your service technician is Robert Rush, do yourself a favor and ask for someone else! More

In and out no problems everyone was professional. Cam'ron was knowable and answered questions. Cam'ron was knowable and answered questions. More

The sales process -great. Service is horrible! No one knows what's going on. They don't keep you informed or return phone calls Service is horrible! No one knows what's going on. They don't keep you informed or return phone calls More

Disappointed in service, set up an appointment 7 days ahead of time and it took them 4 days to tell me my truck has a bad hub bearing and they didn’t have one and that it’s on order. 5 day later I call a ahead of time and it took them 4 days to tell me my truck has a bad hub bearing and they didn’t have one and that it’s on order. 5 day later I call about the status and was told no other Autonation dealer would give them one and it’s on back order. I asked why would a hub bearing fail with only 66,000 mile in the truck and the high tech answer was “wear and tear” because Ford has no way to grease the bearings. It’s now been over two weeks since my truck was brought in for work with no parts. Checked with Napa Auto Parts and they have one but Autonation can’t seem to find one. Don’t you think I should be disappointed with the service, Bart Lomax More

This dealership is customer oriented and well organized. The customer waiting room is neat. However the chairs need to be cleaned. The customer waiting room is neat. However the chairs need to be cleaned. More

Courteous, efficient service. Friendly, knowledgeable staff. They follow up with their customers to make sure they are satisfied. Friendly, knowledgeable staff. They follow up with their customers to make sure they are satisfied. More

My vehicle has been in the shop for 3 months now with no pick-up date in sight - waiting on an ABS module for the brake system. They didnt offer a loaner vehicle nor will they trade in the vehicle, but we k pick-up date in sight - waiting on an ABS module for the brake system. They didnt offer a loaner vehicle nor will they trade in the vehicle, but we keep getting request emails and calls to do so (trade)! We do not receive any update calls, even if its just to say the part hasnt come in yet - I feel like I couldve gone to the junkyard and fixed my car already for all this trouble. This is a financial burden to my family as we are still paying on this vehicle we cant use! A loaner vehicle would be a HUGE help, the least they could do at this point More

"Quick" oil change and tire rotation. I bought the oil change package when I bought my Escape, so this is #4. I bought the oil change package when I bought my Escape, so this is #4. More

It was my first time buying a vehicle. The staff made it extremely easy for me. Quality service. The staff made it extremely easy for me. Quality service. More