AutoNation Ford Mobile

I made an appointment mid-Dec to being my car in Dec 29 for an issue and new battery. I live 2 hours away from Mobile. I left the car on Sun night and was told the service dept was short staffed and behind for an issue and new battery. I live 2 hours away from Mobile. I left the car on Sun night and was told the service dept was short staffed and behind because of Christmas holidays. My car was never touched so i picked it up on Tues at 3 pm to travel back home. The service writer did not even have the decency to bring me my key. He told a young lady it was laying on the counter. Never again will I ho yo this service dept nor purchase a vehicle from them. Long-Lewis in Prattville gladly made my repair and installed a new battery. AutoNation in Mobile could learn customer service skills from this Ford dealer! More

Chris took care of everything that was needed for the service I came in for. He found me discounts for the service. I recommend him for all the service requirements your vehicle needs. service I came in for. He found me discounts for the service. I recommend him for all the service requirements your vehicle needs. More

I recently purchased a used 2016 Ford Focus RS that I had seen posted online for about a week. It was stated and documented that a new engine had been replaced by this location aswell. This was my first buyi seen posted online for about a week. It was stated and documented that a new engine had been replaced by this location aswell. This was my first buying experience at this location, and the initial beginning was pleasant. Upon reviewing the vehicle we had come early and the vehicle hadn't been clean but we said that was ok at the time. We had a few questions and one concern asking about a coolant smell. They took the vehicle back while we did the paper work ect, about 4.5hr later the vehicle still had not been cleaned up and the windows still had paint pen on them which the sales team did take the time to clean up. Later I had some questions most were answer the rest un responded to. Based on the delivery of the vehicle and it was found later to have an active coolant leak (water outlet missimg its gasket entirely along with multiple loose wires, pipes/ hoses, and components. Being a professional technician I ended up making the repairs myself and completed the work left undone. The financial team was amazing though and I love the car, but some staffing and experience overall would benefit the customer experience greatly. I ended up detailing, washing, and repairing myself. Do with that what you will. I for one at the time of my purchase and findings, was not confident in returning this vehicle for service or warranty repairs. I have worked and have managed in this industry for some time and have almost 18 years in. Not impressed to put it kindly. More

Wonderful salesman, Jonathan Liggett. He was very friendly and courteous. He made me feel appreciated. He was very friendly and courteous. He made me feel appreciated. More

After my initial experience with a previous service rep, Chris stepped up and made my experience worth coming back Chris stepped up and made my experience worth coming back More

The buying process was great experience. Salesman was able to get everything done and make sure I had everything for my new truck. Salesman was able to get everything done and make sure I had everything for my new truck. More

Were courteous and professional. kept me updated on status of vehicles. Will definitely go back again. kept me updated on status of vehicles. Will definitely go back again. More

I’ve never received my car yet and it’s been 3 days. Was expecting it by now. Was expecting it by now. More

Purchased 2025 Explorer,Chris Shenk was excellent in finding what we wanted ,and walked us through the whole process,we will definitely recommend yall finding what we wanted ,and walked us through the whole process,we will definitely recommend yall More