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AutoNation Ford Memphis - Service Center

Memphis, TN

4.4
336 Reviews

336 Reviews of AutoNation Ford Memphis - Service Center

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July 03, 2023

One thing I 'll admit is that they have a lot of people coming to them for repairs,and time can get extensive. But they get the job done. More

by shawken1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Sydney and Taylor
Jul 06, 2023 -

AutoNation Ford Memphis responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 01, 2023

They are professional, helpful explaining work to be done, timely, efficient and reasonable in pricing. More

by foxbjh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Howell
Jul 05, 2023 -

AutoNation Ford Memphis responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 27, 2023

Taylor Foster my service advisor went over and beyond. I had a very subtle problem with my Expedition. She hung in there with me to get a diagnosis for my problem. More

by Alan C.
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Taylor Foster
Jun 30, 2023 -

AutoNation Ford Memphis responded

Hello Alan, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 27, 2023

I went to ford for work done on my car and they did an excellent job. They kept me in the loop and let me know when it was completed. Very friendly More

by juliemayfield
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Taylor
Jun 30, 2023 -

AutoNation Ford Memphis responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 25, 2023

Very professional, courteous, and friendly. We had an emergency on our AL to WA trip. Heather squeezed us in and took great care of the vehicle and had us back on the road in a couple of hours. More

by Lariat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather in service.
Jun 28, 2023 -

AutoNation Ford Memphis responded

Hi Lariat, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Memphis. Feel free to stop by if you ever need any more help.

June 25, 2023

They did not test drive my car to determine the source of the noise complaint. A part was changed that did not solve my noise complaint. When I picked up my car, the dealership caused another mechanical issu More

by learaya.cole
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Andrew,John Stroud
Jun 28, 2023 -

AutoNation Ford Memphis responded

Hi Learaya, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (901) 209-1259 to discuss what we can do to help.

June 14, 2023

very friendly workers enjoyed coffee and donuts i liked previous experience they dont give oil change unless you need it More

by debrej72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
do not know names
Jun 19, 2023 -

AutoNation Ford Memphis responded

Hello , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 06, 2023

Service personnel are friendly and personable. I am confident in the service techs to perform the services on my car correctly and efficiently. Let's not forget Jay who shuttles me to work when More

by deniseq8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Willie, Alex and Jay
Jun 09, 2023 -

AutoNation Ford Memphis responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 03, 2023

My service associate Andrew stay With Me the whole way with trying to get my transmission fixed. He kept me updated and was very passionate about getting the service done as quick as possible. More

by russell.batts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Jun 06, 2023 -

AutoNation Ford Memphis responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 02, 2023

On Saturday morning Ms,Hearther was very professional and friendly early in the morning, and that’s makes it precious to visit More

by Sissy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms,Hearther
Jun 05, 2023 -

AutoNation Ford Memphis responded

Hi Sissy, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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