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AutoNation Ford Memphis - Service Center

Memphis, TN

4.4
336 Reviews

336 Reviews of AutoNation Ford Memphis - Service Center

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August 15, 2023

The service writer Andrew was very nice and forthcoming about the time it would take to fix my car. fixed the problem. More

by carl.jennie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 19, 2023 -

AutoNation Ford Memphis responded

Hi Carl, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Memphis. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 03, 2023

The wait was almost three times lol bigger than promised, but they didn't charge me because they could not solve the problem More

by biltzlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
Aug 07, 2023 -

AutoNation Ford Memphis responded

Hi, thank you for taking the time to share your feedback with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (901) 209-1259. We would appreciate the chance to turn your experience around.

July 29, 2023

The best ford dealership in Memphis Tennessee I always take my mustang gt there for maintenance no matter how big or small the problem More

by lilmike1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sidney savage
Aug 01, 2023 -

AutoNation Ford Memphis responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 27, 2023

excellent service repair. my car's battery keeps on draining. the auto mechanic did not just replaced the battery. he checked the entire electrical system to see if there is a More

by JuneG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Jul 31, 2023 -

AutoNation Ford Memphis responded

Hi, we are very happy to have provided you with such a positive experience! We always strive to provide personable and excellent customer service. Thank you again for the review!

July 24, 2023

They diagnosed the problem and serviced my car quickly with a new tire! I had to be on the road that morning, so it was great to have this kind of service. I like taking my car to this dealership. More

by Leslie. Davidson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Howell
Jul 27, 2023 -

AutoNation Ford Memphis responded

Hi Leslie, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 21, 2023

Perfect service every time I go and get my car serviced the service tech are on point More

by melvin.carter624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sidney
July 14, 2023

Work not completed. Not impressed. Simply had to replace a window and rubber trim. Then send to collision center for rest of work. Only replaced window. And didn’t send More

by Lane.kurt
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure name
Jul 18, 2023 -

AutoNation Ford Memphis responded

Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (901) 209-1259 -- we hope to hear from you soon.

July 13, 2023

Andrew Howell in the service department gave me exceptional service when I brought my F250 in for repair. More

by sendthistorick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Howell
Jul 17, 2023 -

AutoNation Ford Memphis responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

July 06, 2023

The parts department Hannah is very rude and unprofessional. I still haven’t received a refund 45 days later More

by dre.crump84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah
Jul 09, 2023 -

AutoNation Ford Memphis responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (901) 209-1259 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

July 03, 2023

They had incredible customer service and very quick scheduling and turnaround time! Top notch work and attention to detail! More

by zacharyjbehnke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
Jul 06, 2023 -

AutoNation Ford Memphis responded

Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!

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