AutoNation Ford Memphis - Service Center

My car is RUNNING HOT, and not cooling I’m upset!I only had it 2mths…this is not acceptable. I need it fix! A had it 2mths…this is not acceptable. I need it fix! A More

The people are nice, but it is very hard to get an update on the status of your car. They will not call or text when your car is ready. They will drop you off but you have to get back on your own. It is hard on the status of your car. They will not call or text when your car is ready. They will drop you off but you have to get back on your own. It is hard to plan to have someone take you back when they will not let you know when your car is ready. More

The service department is terrible, there COSTUMER SERVICE is horrible! I took my car 5 times & was never fixed, & they hustled my mom too w SERVICE is horrible! I took my car 5 times & was never fixed, & they hustled my mom too w More

Don't deal with the finances Manager Name Moses at Mt Moriah autonation on Mt Moriah. He doesn't know how to treat the customers. Bad Business... If you're able to get your vehicle fiance somewhere els Moriah autonation on Mt Moriah. He doesn't know how to treat the customers. Bad Business... If you're able to get your vehicle fiance somewhere else. PLEASE DO!!!!!! More

The manager Tony Fowler and Nick are hustlers. Beware, they will mess your car up and expect you to pay for services. Do not trust this dealership they will mess your car up and expect you to pay for services. Do not trust this dealership More

BEWARE! Service departments unreliable (Barbara). Told all tires needed replaced- not! One bad tire (20,000 miles on tires). F250 King Ranch w/63,000 miles had to have all rubber mounts/bushings replaced, all tires needed replaced- not! One bad tire (20,000 miles on tires). F250 King Ranch w/63,000 miles had to have all rubber mounts/bushings replaced, & bearings. Going to GMC next! Ford’s gone down- Big Time! More

I know one thang my car better be there Saying I’m not in the system knowing I have proof from the towing company k the system knowing I have proof from the towing company k More

This is going to be a long one, but unfortunately, I need the word count to describe how bad my experience with Autonation Ford was. I made an appointment to get my car serviced back on March 23rd because we the word count to describe how bad my experience with Autonation Ford was. I made an appointment to get my car serviced back on March 23rd because we had a long trip upcoming. The check engine light was on (already diagnosed by Autozone) and, more importantly, the car was making a grinding noise when it moved. We were told the the service desk would contact us that day or the next with a diagnosis. I called every day for a week until someone had finally looked at the car. We were told that the evap purge valve and solenoid needed replacing for the check engine light and the hood retention holder was causing the scraping noise. The repair was expensive and the hood retention holder causing a scraping noise seemed suspect, so we wanted a second opinion and ended up just paying for the diagnostic. The lady at the service desk conveniently left off the coupon we had used every time she quoted a price. In the end, she still did not apply the discount and I luckily caught it while signing the receipt. All these issues were annoying, but not critical. However, the morning after we got our car back from Autonation Ford we took it to a local repair shop to get a second opinion. A couple hours after we brought in the car, they called to say the grinding noise that Autonation said was caused by the hood retention holder was actually the result of the ball bearings in one wheel being seized, causing the CV-axle to crack almost all the way through. They said we would have been lucky to make it out of Memphis. They fixed the car by the early afternoon (about 6-7 hours from dropping it off) for less money that the simple problems Autonation Ford had identified. To sum up, I spent $140 in a frustrating, week-long process to get an incorrect diagnosis that could have ended badly a couple hours after setting off on a long drive. I would have left a review earlier, but Autonation Ford promised a refund immediately after I wrote them. I have not gotten a check or had my emails returned since. I certainly do not want those mechanics to touch the car again. Avoid this place, you can do better. More

Another Ford Service Center, another terrible experience. Originally called on a Monday about a grinding feeling and noise from the front end of my truck. I asked to be scheduled to reduce the amount of Originally called on a Monday about a grinding feeling and noise from the front end of my truck. I asked to be scheduled to reduce the amount of time I didnt have my truck. They said they could schedule me Friday morning. So I brought my truck at 8am Friday morning and I also asked to have an oil change and tires rotated while it was there. After not hearing from them I called Saturday at 1 to get an update. They told me they got the oil changed and tires rotated, but parts for a warranty wouldnt be in until Tuesday....I asked if they found the issue with the grinding and they hadn't looked at it. So Monday I rent a car anticipating I'd possible get my truck back by Thursday. I call the Service Center Monday to check on things and still no update. Called Tuesday at 8am to see what an estimated completion time may be and they said they would go test drive it now and call me within the hour. To no surprise, I hadn't heard back at 1 so I called. This time the representative said they would get my oil changed and tires rotated (they said this was done Saturday originally) and I could pick my truck up today. I was told I would need to schedule another appointment to get my warranty and grinding issue fixed because I was at the back of a long line apparently..... Wonderful. So I picked up my truck Wednesday morning and they did not even rotate my tires...Going to change my oil when I get home now because they probably just reset my oil life switch.... On google the "Owner" responded to call the General Manager and gave a number to their main dealership....... More