AutoNation Ford Memphis - Service Center

Very courteous people. Got my car serviced without even an appointment. It was ready to go when I arrived back to pick up my vehicle. an appointment. It was ready to go when I arrived back to pick up my vehicle. More

Had a bad experience at first but John in service made it better. better. More

They are courteous and professional. They get the job done. Would highly recommend. Service is awesome done. Would highly recommend. Service is awesome More

Ashley took excellent care of us. She is prompt, trustworthy and very professional. Even in the extremely busy and understaffed environment, she puts the customer first. trustworthy and very professional. Even in the extremely busy and understaffed environment, she puts the customer first. More

Everyone I had contact with was friendly polite, and professional. This was my first experience at AutoNation and I will continue to use them. professional. This was my first experience at AutoNation and I will continue to use them. More

Terrible service and poor communication by the service representative. I had an appointment 2 weeks out and brought my vehicle in for repairs and service. I was told several times my car would be done by representative. I had an appointment 2 weeks out and brought my vehicle in for repairs and service. I was told several times my car would be done by days end since my appointment was at 8am. I called at 1:30 and was told that they are working on my car and it would be done by 3:00. I arrived at the Dealership at 2:30 thinking that my car would be done by 3:00. The mechanic told me that he was just about to start working on my vehicle. I told them not to start the work and to return my vehicle. I wasted an entire day dealing with Autonation Ford and didn’t receive any service. Furthermore I initiated all communication when trying to get updates about my vehicle. The next day I took my vehicle to another Ford dealership in Southaven, MS. I didn’t have an appointment. I arrived at 8:00am and they were done with my repairs and service by noon. The service reps were very professional and helpful. More

This has been my dealership for a many years, I'm very satisficed that they have started to upgrade their system and technique , with innovating technology to best served the public!!!especially during th satisficed that they have started to upgrade their system and technique , with innovating technology to best served the public!!!especially during these "pandemic times.👍❤..very much impressed with my service adviser, most professional and pleasant young man. More

It took the service department almost 3 weeks to inspect my vehicle. I called multiple times to check on the status and was told they are busy and short handed and it will be several days before they can lo my vehicle. I called multiple times to check on the status and was told they are busy and short handed and it will be several days before they can look at it. My vehicle is still in need of repair and I’ll have to find somewhere else to fix it. More

I was helped by Ashley. She was EXTREMELY professional & kind. Definitely knows what she's doing. When my truck needs another service, she'll be the one I work with. She was multi-tasking while helping me, kind. Definitely knows what she's doing. When my truck needs another service, she'll be the one I work with. She was multi-tasking while helping me, because there were phones ringing and not being answered by anyone else behind the counter (who seemed to be just standing around), but while she was doing that, she never once paused on my paperwork..she continued checking me in. I'm positive the customer on the phone wouldn't know she was helping anyone other than them either, she still seemed to give them 100% of her attention as well...how did she do that?! Helping 2 people at once, yet still managing to get everything accomplished without a hiccup. FANTASTIC! She kept apologizing for the slow down, telling me they were learning a new system, but it seemed to me she had been doing this for years! I didn't notice a alow down at all! I noticed lots of other employees not really doing much, but she never stopped getting things done. I would definitely give her more stars if I could! More