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AutoNation Ford Memphis - Service Center

Memphis, TN

4.4
336 Reviews

336 Reviews of AutoNation Ford Memphis - Service Center

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December 16, 2021

The service was good . Everything is running well thanks to Garvin and John job well done. More

by MarlonX59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John and Garvin
Report | Print
December 14, 2021

Sheduled an appointment for recall service. However parts were not available. Had to reschedule appointment. More

by arthur.shelton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garvin Gordon
Report | Print
Dec 15, 2021 -

AutoNation Ford Memphis responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

December 13, 2021

Unable to tell me even when they can look at my vehicle and its been sitting there a week. More

by disapointed
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ashley
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Dec 15, 2021 -

AutoNation Ford Memphis responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (901) 209-1259 so we can work towards a resolution. We look forward to hearing from you. Take care!

Dec 18, 2021 -

disapointed responded

Tried that, still no help. I’ve purchased my last two vehicles there and also relied kn your service department. But after this fiasco, my purchaeses will be made elsewhere.

December 01, 2021

They had my Ford for 5 days and fail to order the correct parts. Failed or order the parts on day 1 and 2. Ordered the wrong parts on day 3. Needed 3 more to get the next set of parts to the dealership. Had More

by Jmax
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Dec 06, 2021 -

AutoNation Ford Memphis responded

Hi, we regret to hear that you are displeased with your recent experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1259 to discuss what we can do to help.

November 30, 2021

I thought everything was perfect for me I was OK with the service I was OK what time Lead and I was OK with the service technician More

by Ellis5841
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Dec 03, 2021 -

AutoNation Ford Memphis responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 29, 2021

The staff was nice and courtesy. I had an appointment, they kept my vehicle too long. More

by Kievakitela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garvin
Report | Print
Dec 03, 2021 -

AutoNation Ford Memphis responded

Hello, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

November 22, 2021

Was very pleased to be able to get 5,000 mile service while I waited, although the wait was an hour longer than I expected. Shortages of employees and materials contributed, the service professional, And More

by orange_dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Nov 26, 2021 -

AutoNation Ford Memphis responded

Hi, we truly appreciate your honest feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (901) 209-1259. We would appreciate the chance to turn your experience around.

November 19, 2021

Had a great experience with the service department and will come back again in the future. More

by calvinvlewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Nov 22, 2021 -

AutoNation Ford Memphis responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

November 15, 2021

I had a good experience. And great customer service. It didn't take as long as I thought it would. More

by rlafleur6616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Nov 19, 2021 -

AutoNation Ford Memphis responded

Hi. We are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 15, 2021

Really great service. Professional and promo with good communication. Andrew was great at communicating what was needed and accommodating requests. More

by CBrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Howell
Report | Print
Nov 19, 2021 -

AutoNation Ford Memphis responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you, and have a fantastic day!

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