AutoNation Ford Memphis - Service Center

My saleslady that helps me she was very nice and friendly and explained everything to me and it didn't take long on my car. and explained everything to me and it didn't take long on my car. More

I was very satisfied with my recent visit for service. Thanks Garvin for good service. Thanks Garvin for good service. More

The people in the parts center were very focused in what I needed and every time I have a question about the part they answered very calm and friendly. I needed and every time I have a question about the part they answered very calm and friendly. More

Garvin Gordon was wonderful. I was there for an oil change and he got me in and out in no time. Best experience I’ve had with Ford since owning my suv. change and he got me in and out in no time. Best experience I’ve had with Ford since owning my suv. More

Good service and friendly was please with the time it took to diagnose my problem took to diagnose my problem More

Customer service and Timeframe was Awesome. Thanks Taylor and AutoNation Ford. Will be back in 5,000 miles. and AutoNation Ford. Will be back in 5,000 miles. More

Fast services,great customer service, thank you for being a dealership I can count on. a dealership I can count on. More

Always request Ashley in the service dept when we bring our truck in. She knows what she's doing, she's professional & courteous. When the cost was (barely) more than originally expected, we received a pho our truck in. She knows what she's doing, she's professional & courteous. When the cost was (barely) more than originally expected, we received a phone call to talk about options. We are never disappointed with her! More

I honestly hate dealerships and my experience I recently had with a recall service just adds to my hatred of dealing with the the dealership for service. I get it was a recall service so we have to wait lon had with a recall service just adds to my hatred of dealing with the the dealership for service. I get it was a recall service so we have to wait longer than expected for customers with paid services but the lack of communication period from the advisor Garvin was non existent. We dropped the car off Monday was told Monday at 5PM the parts were not in stock and the car would be ready Wednesday. Wednesday comes and no call all day, I called the dealer twice which uses a call center to assist and did not assist me at all. Wednesday evening I had been on the phone over an hour to try to get an actual dealership employee on the phone to see about the car and finally I get put on hold for another 10 mins by the actual service advisor to tell me now the car would not be ready until Thursday and which I had to call him to get that info. Thursday comes and I was expecting the car back and we went to go pick up that evening right before they closed and you guessed it the car still wasn’t ready. Then we were promised the car would be ready by Friday at 9AM. The next morning I receive a call that the car was going to be ready by 10:30. Again this is the worst xxxxxxxx I have ever dealt with and I am a service advisor for a repair shop. And of course they try to make up for by giving you a free oil Change, which really doesn’t suffice the situation but whatever. Dealerships altogether need to learn how to offer better customer service beyond selling cars. More

Worst experience I have ever had at a Ford dealership or any repair shop. Kept vehicle 2 days without any correspondence. Very difficult to contact to find out what was the problem. Lied to end up having my any repair shop. Kept vehicle 2 days without any correspondence. Very difficult to contact to find out what was the problem. Lied to end up having my vehicle towed back to my house. I will never go back again. More