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AutoNation Ford Memphis - Service Center

Memphis, TN

4.4
336 Reviews

336 Reviews of AutoNation Ford Memphis - Service Center

Sort by
February 23, 2022

The service department is very friendly and efficient. Especially taylor and Ashley and willie. They are professional and knowledgeable More

by Scubabears
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor,Ashley,willie
Report | Print
Feb 26, 2022 -

AutoNation Ford Memphis responded

Hi Scubabears, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

February 22, 2022

These guys at service auto nation went over and beyond each time I’ve brought my truck into service. They aren’t like the other locations… if you get there early you can get right in. Their are now we can More

by T.Rossell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
GARVIN AND ANDREW
Report | Print
Feb 24, 2022 -

AutoNation Ford Memphis responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

February 21, 2022

I dropped off my Ford Ranger on the way to work due to a recall and for a routine service visit. To make up for the hardship of the recall, the dealership didn't charge me for the oil change, etc. I had to More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure
Report | Print
Feb 24, 2022 -

AutoNation Ford Memphis responded

Hi, we are pleased to hear you had such a positive experience with us, Greg! We always strive to provide personable and excellent customer service. Thank you again for the review!

February 21, 2022

Andrew in service was extremely helpful and kept me informed and up to date on the repairs to my truck. My seat was even in the right place when I picked my truck up! More

by Waltersjayson66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Howell
Report | Print
Feb 24, 2022 -

AutoNation Ford Memphis responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 21, 2022

Over the years, I have purchased several vehicles from this dealership and gotten service on them at this dealership. All of the people that I have dealt with, except two several years ago who are no lo More

by mrgooddirt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Jones
Report | Print
Feb 24, 2022 -

AutoNation Ford Memphis responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 20, 2022

Upon arrival greeted in a timely matter. Explained what needed to be done. Service was preformed in a timely manner. More

by Gentry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Howell
Report | Print
Feb 22, 2022 -

AutoNation Ford Memphis responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 20, 2022

It was a recall on my f150 Limited and I had to take off of work because they do not have loaner cars for there customer. More

by arthurmmp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garland, and David
Report | Print
Feb 22, 2022 -

AutoNation Ford Memphis responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 17, 2022

Andrew Howell in Service Department was awesome ! Great customer service ! Asset to your Company ! Him took care of my situation with great finesse ! Went beyond to take care of me! Wonderful to see More

by Bacardi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Howell
Report | Print
Feb 18, 2022 -

AutoNation Ford Memphis responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Memphis. Thanks for the recommendation, and have an amazing day!

Feb 18, 2022 -

Bacardi responded

It’s hard to find great customer service now a days ! Andrew Howell is an exceptional employee! Great Customer Service !

February 17, 2022

Nice clean dealership service writer was nice had a recall for service got back same day More

by Ronnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Feb 18, 2022 -

AutoNation Ford Memphis responded

Hi Ronnie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

February 15, 2022

Poor customer service and service maintenance. Took vehicle to service regarding a check engine light told sensor needed to be replaced. A couple days after picking up vehicle the engine light is More

by demetria.hester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley
Report | Print
Feb 17, 2022 -

AutoNation Ford Memphis responded

Hi Demetria, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1259 to discuss what we can do to help.

Feb 18, 2022 -

demetria.hester responded

I dropped my vehicle off to get warranty mileage maintenance service and to diagnostic service on a check engine light, which has been going off and on for the time I've had the vehicle. Told by the service advisor they are a week behind. A week turned into three weeks. No status or update on vehicle until 2 days before it was ready for pick-up. Told a sensor needed to be replaced, reason check engine light coming on and off. Advised to get a fuel enjector cleaning and air intake cleaning and tires. I agreed to both cleaning services. Unable to get tires at this time. Service Advisor said would give an estimate on tires. I said okay. Would recieve a call when vehicle was ready for pick-up. Go to pick-up vehicle 3 weeks later. As I pull up to park prior to entering the service department the bay door was let down. As I stood to I line waiting on help no Ford employee greeted me. There was 4 employee behind the service desk no one said hello, we will be right with you. I stood there for about 10 minutes before an employee asked if I'm picking up. I said yes he said your service advisor will be right with you. Still Nobody said hello or asked me my name. As I proceed to check sign paperwork. I was then greeted by one of the 4 employees after being present at least 20 minutes. I get into my vehicle to leave the tire monitor light is on the rear tire air is very low. I get out of vehicle to ask someone to check my tires the tire monitor light is on. This leaves me to believe the tire monitor light was on when informed my vehicle was ready for pick-up. It wasn't on when I dropped it off. 2 days later while driving the check engine light comes on. This leaves me to believe that the sensor wasn't replaced and service was performed on the vehicle. Also, I didn't get an estimated on tires. I was without a vehicle for 3 weeks after being it would only be a week and had to use my work PTO. Poor customer service and service maintenance. Very unacceptable. This is the second bad service experience I have received from this location. There is actually nothing AutoNation Ford can do to make this right. From this point on I will take my vehicle to another Ford, which is at least 30 or 45 mintue drive, AutoNation Ford location is a 10 minute drive. I would like a refund for the service I paid for but didn't receive.

Feb 27, 2022 -

demetria.hester responded

demetria.hester responded publicly on 2/17/22 9:12 PM I dropped my vehicle off to get warranty mileage maintenance service and to diagnostic service on a check engine light, which has been going off and on for the time I've had the vehicle. Told by the service advisor they are a week behind. A week turned into three weeks. No status or update on vehicle until 2 days before it was ready for pick-up. Told a sensor needed to be replaced, reason check engine light coming on and off. Advised to get a fuel enjector cleaning and air intake cleaning and tires. I agreed to both cleaning services. Unable to get tires at this time. Service Advisor said would give an estimate on tires. I said okay. Would recieve a call when vehicle was ready for pick-up. Go to pick-up vehicle 3 weeks later. As I pull up to park prior to entering the service department the bay door was let down. As I stood to I line waiting on help no Ford employee greeted me. There was 4 employee behind the service desk no one said hello, we will be right with you. I stood there for about 10 minutes before an employee asked if I'm picking up. I said yes he said your service advisor will be right with you. Still Nobody said hello or asked me my name. As I proceed to check sign paperwork. I was then greeted by one of the 4 employees after being present at least 20 minutes. I get into my vehicle to leave the tire monitor light is on the rear tire air is very low. I get out of vehicle to ask someone to check my tires the tire monitor light is on. This leaves me to believe the tire monitor light was on when informed my vehicle was ready for pick-up. It wasn't on when I dropped it off. 2 days later while driving the check engine light comes on. This leaves me to believe that the sensor wasn't replaced and service was performed on the vehicle. Also, I didn't get an estimated on tires. I was without a vehicle for 3 weeks after being it would only be a week and had to use my work PTO. Poor customer service and service maintenance. Very unacceptable. This is the second bad service experience I have received from this location. There is actually nothing AutoNation Ford can do to make this right. From this point on I will take my vehicle to another Ford, which is at least 30 or 45 mintue drive, AutoNation Ford location is a 10 minute drive. I would like a refund for the service I paid for but didn't

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