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AutoNation Ford Memphis - Service Center
Memphis, TN
337 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
337 Reviews of AutoNation Ford Memphis - Service Center
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March 06, 2024
I had a recent service issue and had to have a battery replacement. Two weeks later, the vehicle's battery died and had to be jump started. Two days prior the auto start/stop feature stopped working. S replacement. Two weeks later, the vehicle's battery died and had to be jump started. Two days prior the auto start/stop feature stopped working. Some don't like this feature, but it is designed to work.......so..........when it doesn't it is an indicator that another issue is brewing. I was able to keep it charged long enough for the vehicle to be picked up (valet service is great) and make it to the dealership. Long story short, the new battery tested bad (it happens). Once a new battery was installed, the start'stop function still did not work. All the computer modules were reset, the auto start/stop function began to work again, and it drives like a charm. The communication was GREAT keeping me informed through the process all the way to my receiving the vehicle back. More
by MisterGofSouthaven
Employees Worked With
Heather and Sidney
February 09, 2024
The communication could have been a lot better, but it got better towards the end of the repair. The factory recall has been completed, and another issue is being fixed (caused by the prior owner of the got better towards the end of the repair. The factory recall has been completed, and another issue is being fixed (caused by the prior owner of the vehicle). I wasn't so sure about their level of service at first, but John was great in the service department, and Heather kept me informed (moreso towards the end of the repair). I will get my vehicle back tomorrow, and assuming it is running 'tip top', I can see myself trusting AutoNation in the future with my vehicle. I trust that the communication issue was a fluke and that normally they do a better job at keeping a customer informed. Update - My vehicle was returned today with all repairs made. The pickup and drop off service was convenient due to my being at work. All in all --- the quality of work was great. The communication on the tail end was better. The issue was not knowing (on the front end) how long I'd expect to be without a vehicle. Had that been communicated on the front end, I would have probably been less spastic through the whole process. If I do business with them again, GOOD COMMUNICATION THROUGHOUT THE ENTIRE PROCESS would win my loyalty, a 5 star recommendation and definitely repeat business!. More
by MisterGofSouthaven
Employees Worked With
Heather and John
November 16, 2023
I visited your Service Center because you open at 7AM. I like to get my car serviced as soon as possible so that I will still some time to run errands later. The Service was great and my car runs well. I like to get my car serviced as soon as possible so that I will still some time to run errands later. The Service was great and my car runs well. More
by Blue2019
Employees Worked With
Salvatore Gallina
November 10, 2023
Well I had the MOBILE vehicle to come service my vehicle and it was an awesome experience . The guy was very professional and the MOBLE vehicle was designed and equipped like a shop, totally wasn’t expectin and it was an awesome experience . The guy was very professional and the MOBLE vehicle was designed and equipped like a shop, totally wasn’t expecting that. More
by robinfjohnson49
Employees Worked With
Keisha I think
November 10, 2023
Very personable. Great service in a timely fashion. Shuttle is great so i don't have to miss any work while my service is being done. Great communications during th Great service in a timely fashion. Shuttle is great so i don't have to miss any work while my service is being done. Great communications during the service and notification if other issues are found. Enjoy the people at this facility. More
by deniseq8
Employees Worked With
Andrew, Jay and Willie
