AutoNation Ford Memphis
Memphis, TN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 1:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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This is going to be a long one, but unfortunately, I need the word count to describe how bad my experience with Autonation Ford was. I made an appointment to get my car serviced back on March 23rd because we the word count to describe how bad my experience with Autonation Ford was. I made an appointment to get my car serviced back on March 23rd because we had a long trip upcoming. The check engine light was on (already diagnosed by Autozone) and, more importantly, the car was making a grinding noise when it moved. We were told the the service desk would contact us that day or the next with a diagnosis. I called every day for a week until someone had finally looked at the car. We were told that the evap purge valve and solenoid needed replacing for the check engine light and the hood retention holder was causing the scraping noise. The repair was expensive and the hood retention holder causing a scraping noise seemed suspect, so we wanted a second opinion and ended up just paying for the diagnostic. The lady at the service desk conveniently left off the coupon we had used every time she quoted a price. In the end, she still did not apply the discount and I luckily caught it while signing the receipt. All these issues were annoying, but not critical. However, the morning after we got our car back from Autonation Ford we took it to a local repair shop to get a second opinion. A couple hours after we brought in the car, they called to say the grinding noise that Autonation said was caused by the hood retention holder was actually the result of the ball bearings in one wheel being seized, causing the CV-axle to crack almost all the way through. They said we would have been lucky to make it out of Memphis. They fixed the car by the early afternoon (about 6-7 hours from dropping it off) for less money that the simple problems Autonation Ford had identified. To sum up, I spent $140 in a frustrating, week-long process to get an incorrect diagnosis that could have ended badly a couple hours after setting off on a long drive. I would have left a review earlier, but Autonation Ford promised a refund immediately after I wrote them. I have not gotten a check or had my emails returned since. I certainly do not want those mechanics to touch the car again. Avoid this place, you can do better. More
Another Ford Service Center, another terrible experience. Originally called on a Monday about a grinding feeling and noise from the front end of my truck. I asked to be scheduled to reduce the amount of Originally called on a Monday about a grinding feeling and noise from the front end of my truck. I asked to be scheduled to reduce the amount of time I didnt have my truck. They said they could schedule me Friday morning. So I brought my truck at 8am Friday morning and I also asked to have an oil change and tires rotated while it was there. After not hearing from them I called Saturday at 1 to get an update. They told me they got the oil changed and tires rotated, but parts for a warranty wouldnt be in until Tuesday....I asked if they found the issue with the grinding and they hadn't looked at it. So Monday I rent a car anticipating I'd possible get my truck back by Thursday. I call the Service Center Monday to check on things and still no update. Called Tuesday at 8am to see what an estimated completion time may be and they said they would go test drive it now and call me within the hour. To no surprise, I hadn't heard back at 1 so I called. This time the representative said they would get my oil changed and tires rotated (they said this was done Saturday originally) and I could pick my truck up today. I was told I would need to schedule another appointment to get my warranty and grinding issue fixed because I was at the back of a long line apparently..... Wonderful. So I picked up my truck Wednesday morning and they did not even rotate my tires...Going to change my oil when I get home now because they probably just reset my oil life switch.... On google the "Owner" responded to call the General Manager and gave a number to their main dealership....... More
Overcharge ,rude managers, and poor repair Needed a fuel rail pressure sensor that cost only 91 dollars total was just a connect piece that’s easy to put on but they didn’t have my part which w Needed a fuel rail pressure sensor that cost only 91 dollars total was just a connect piece that’s easy to put on but they didn’t have my part which was a dealership piece my car was at autonation in mount moriah since Thursday and my car was fixed Monday so I thought my total was 570 dollars for a part that took only 5-10 minutes to put in. Just cause they didn’t have my part they suggested that my wires needed to be change for the part they originally had to fix. Got my car Saturday and Sunday my ignition light pop right back on and my car quit on me. Remind you they didn’t give me a loner vehicle. I call what suppose to be a manager this morning and he was rude and o we talking to me why I was explaining the issue.. More
Over charged I have been to Ford Autonation of Memphis twice. Once for oil change which took forever and once for check engine light. The check engine light reveal I have been to Ford Autonation of Memphis twice. Once for oil change which took forever and once for check engine light. The check engine light revealed that I needed a new canister purge valve which is at most $30.00 or less and I was charged $80+ dollars. I understand a markup but dang. I was also charged $219 in labor when I know it only takes 5 minutes to change out this valve. I watched it on YouTube. The waiting room is disgusting with nasty chairs. Employees everywhere seeming to do nothing. The place is unkept and dirty everywhere you look. I will not be coming back to this Ford dealership. Not much to choose from here in Memphis but definitely not coming back. More
not cheap fast or right Don't even know where to start this review. They took over a week to change a fuel pump and charged about double what they should have I was a little Don't even know where to start this review. They took over a week to change a fuel pump and charged about double what they should have I was a little upset with this but not mad enough to ever write a review. Then I discovered both the sun roof and my turn signals/hazards were no longer working. Taking it back I was told nothing they could have done could have cause this to happen. At this point it was clearly not worth arguing about despite multiple things they could have done including leaving trash and open water bottles under the hood and the fuse cover off of my vehicle which i discovered trying to make sure it wasn't just a blown fuse. I figured this was the case since the first thing that should have been done before disconnecting the fuel pump is to disconnect the battery. However according to them this was never done which i find highly questionable. SO in short way over priced took over a week to do a 2 hour job and broke more things than they fixed. More
Brakes scam I took truck in for regular oil change and ask a simple question about soft brake pedal. I had just replaced all four brake pads and rotors with to I took truck in for regular oil change and ask a simple question about soft brake pedal. I had just replaced all four brake pads and rotors with top of the line ceramic brakes. They told me a it may be the master cylinder but they would not know until after they replaced it for over $800.00!!!!!! also that needed new front pads the new ones have 600 miles on them. Can not trust their service and will never go back. I bought the truck new from them and will never go back. One long time customer gone More
Fraudulent and negligent service department! I purchased a CPO mustang in October 2017. Beginning in March 2018, I experienced engine problems. Between March and May, I took my car to Autonation I purchased a CPO mustang in October 2017. Beginning in March 2018, I experienced engine problems. Between March and May, I took my car to Autonation Ford Memphis four times for the same problem. They replaced a spark plug and an ignition coil on the first two visits. On the third try, they said they didn’t know where the leak was, put dye in my coolant, and instructed me to drive around then return a week later. On my fourth visit, they had my car for 18 days and told me it was a leak in a cylinder and a blown head gasket. No one would ever call me or return my voicemails for updates (among many other frustrations with rental cars – or a lack thereof), so I eventually showed up at the dealership unannounced to get a status update in person after 18 days of my car being at the dealership. My ticket conveniently “just landed” on the service advisor’s desk and he said they took my whole engine apart, rebuilt it, they drove my car for three days, and somehow there weren’t any problems at all, despite having told me there was a leak in a cylinder and a blown head gasket. A week later I experienced more issues and went to a different Ford dealer who informed me that there were numerous leaks and broken engine components, and that there was no way my engine had ever been worked on because none of the bolts had been touched. The Ford dealership I am now dealing with is replacing over 16 engine components, all of which Autonation Ford Memphis “missed” (and by “missed,” I assume they never even looked at my car). The Autonation Ford Memphis dealership’s service department is absolutely negligent and committing fraud. Do NOT go there unless you want to be lied to, ignored, stolen from, and put in harm’s way. Absolutely worst experience I’ve ever had and would never let anyone I know ever do business here. More
Service writer smiley very short and not helpful My truck had symptoms of others who stated they had a bad key or had issue with the PATS system. Well took it there and told me bad fuel pump. Tried t My truck had symptoms of others who stated they had a bad key or had issue with the PATS system. Well took it there and told me bad fuel pump. Tried to talk to him about what I had thought and what my other friends said who are technicians as well. Did not to seem to care one bit and told me to come get it and take it to them. I hung up and called a tow truck sent it to d and b automotive who I highly recommend. Stay away from this stealership service department. More
Poor Repair Center Manager Manager Devin is very unprofessional and I would NOT recommend anyone take your vehicle in for services if you have warranty work to be done. He went Manager Devin is very unprofessional and I would NOT recommend anyone take your vehicle in for services if you have warranty work to be done. He went as far as saying I ran over a parking mound or a deer in the road, when the actual problem (which he didn't even bother looking at) was 2 missing screws on the side retainer under the wheel trim. I went and had 2 estimates at the Toyota dealership and Service King and they both stated NO DAMAGE to bumper, but possible broken clip on side retainer from rough roads, but neither make the assumption of any collision or accident..let alone run over a concrete parking mound. I did not appreciate Devin trying to insult my intelligence. More