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AutoNation Ford Memphis
Memphis, TN
508 Reviews
AutoNation Ford Memphis is one of the best places for Ford vehicles and service in Memphis. Located in southeast Memphis at the intersection of Mt Moriah Rd and American Way, our dealership serves residents from the entire Memphis area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Memphis has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 1:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 508 reviews
September 21, 2021
BUYERS BEWAREMy husband and I went Friday (9/17/21), to BUYERS BEWARE My husband and I went Friday (9/17/21), to purchase our QuickMetallic (silver) 2019 GMC Terrain SLT. We got there, and were first sho BUYERS BEWARE My husband and I went Friday (9/17/21), to purchase our QuickMetallic (silver) 2019 GMC Terrain SLT. We got there, and were first shown the wrong Terrain. The one we were shown was white. The salesman (Sal Gallina) was certain that was the only one on the lot. I told him it wasn’t. They, then, found the right one. We inspect it, ask questions, raise concerns, and were told “I’ll have our mechanics look at it” “I can get this fixed” which none of that ever happened. The car sat in the same spot the entire time we did the paperwork. Test ride went fine, but my husband asked about the sputtering, and when the last tune up was. The salesman (Sal Gallina) said he’d find out and ask his mechanic. Again, never happened. We told our salesperson (Sal Gallina) that we were aware our credit was not the greatest, so we anticipated a high interest rate. There was a lot of back and forth with the man (Moses) financing our vehicle. “Is there going to be money down?” “Can we get 3 months of bank statements?” and so on. The finance guy (Moses) told us he had “eaten some cost, and took the price down $2500”, which he didn’t. Then Moses told us he was able to get $XXX a month, for XX months at an interest rate of X% and a warranty. I told Moses quickly we do not need a warranty and that we had a GM certified mechanic in the family. Moses said Santander would only finance us the car if we had a warranty on it “High miles”. So I said okay. After doing some research, I found out that by law, lenders are not allowed to require you to purchase any type of warranty, GAP, etc. That warranty, come to find out, was $3700. Now we’re signing papers and its close to closing time. Moses is quickly trying to get us to sign papers so “the security guard doesn’t come and kick us out”, and we bought into that because it seemed realistic. He got us to sign everything swiftly and out the door we went. The next morning, I got five alerts for inquiries on my credit. They ran my husband and I’s credit five times. Totally ran out scores into the ground. To conclude: They lied about the lender not wanting to finance a vehicle with a warranty because of “high miles” and tacked on $3700 to the price of our car with the warranty. They did not take $2500 or “absorb some costs” by any means. They did not address any concerns that we had about the vehicle. They ran our credit FIVE TIMES. They got us to “sign everything quickly” so we wouldn’t read anything that we didn’t like. They gave us an absolutely outrageous payment and interest rate. So BUYERS BEWARE. More
by Savannah Dowling
Employees Worked With
Moses and Sal Gallina
September 15, 2021
I was sold a faulty car with a pre existing condition. When I went to pick it up my car that I purchased I saw that the screen monitor wasn’t working. I told them a out it but they said did I purchase war When I went to pick it up my car that I purchased I saw that the screen monitor wasn’t working. I told them a out it but they said did I purchase warranty. But why would I pay for something that it already had before. I felt like I got scammed and I payed a lot the vehicle for it not be in a good shape. More
by Vic
Employees Worked With
Wallace
September 13, 2021
The service dept could use some improvement in customer service. My service tech, Denise, was much better than previous techs. However, I have issue when I call to verify my appt made online & make sure th service. My service tech, Denise, was much better than previous techs. However, I have issue when I call to verify my appt made online & make sure the parts are in for recall work, I told to just come anyway although they can't verify anything. More
by Nicole
Employees Worked With
Denise
September 11, 2021
I always am greeted promptly and taken care of with the utmost respect and transparency. Best Service in Town for my Ford. I have been to other Ford places and I keep going back to Mt. Moriah. utmost respect and transparency. Best Service in Town for my Ford. I have been to other Ford places and I keep going back to Mt. Moriah. More
by FordF150
Employees Worked With
Ashley, John & Victoria
September 09, 2021
Took my F150 in for the works on 9/8/21, stayed a lil longer than I wanted to, but the Service Advisor made it up and apologized. I have been a loyal customer over twenty years of this dealership. longer than I wanted to, but the Service Advisor made it up and apologized. I have been a loyal customer over twenty years of this dealership. More
by lenwoodreed
Employees Worked With
Garvin
September 07, 2021
First in line 09/03/21, Doors opened at 7:00am.Had the First in line 09/03/21, Doors opened at 7:00am. Had the "Works" done, (oil change, tires rotated, fluids checked). Drove out at 8:45. First in line 09/03/21, Doors opened at 7:00am. Had the "Works" done, (oil change, tires rotated, fluids checked). Drove out at 8:45. More
by sportis
Employees Worked With
Do not know
September 04, 2021
Pleasant to work with. Fit us in last minute as we were traveling through area with RV, and even found a place for us to park the RV on the lot while waiting. Got us back on the road within a few hours traveling through area with RV, and even found a place for us to park the RV on the lot while waiting. Got us back on the road within a few hours More
by dallen
Employees Worked With
Garvin Gordon
September 04, 2021
Nice to work with but took a while to get the truck after finishing paperwork they said they were going to clean it but was still dirty inside and windows were dirty finishing paperwork they said they were going to clean it but was still dirty inside and windows were dirty More
by gwinnlarry58
Employees Worked With
Jamari love
