AutoNation Ford Memphis

The salesman and finance person were exceptional. I was treated with respect and courtesy while buying my vehicle. However, on the ride home the check engine light came on and I had to return it the next treated with respect and courtesy while buying my vehicle. However, on the ride home the check engine light came on and I had to return it the next day. When I called it was on a Friday and they wanted me to wait until the following Monday. I insisted on coming in the next day as they did have a skeleton crew in service. When I got there they tried to tell me they were backed up and didn't know if they could get to me. I asked if I needed to speak to a manager and then they decided to look at my vehicle. I left and asked them to call me when it was ready. Several hours later I hadn't heard anything and knew they were closing soon so I contacted the manager at the number he had given me in an email. He was rude and told me I shouldn't have priority over people who were already waiting for service on their vehicles. I told him I just bought it yesterday and they needed to deliver a working vehicle. He stated he was at home and would call the dealership. He then called back and stated they had made the repairs and were waiting on a lightbulb for the headlight. Twenty minutes later the dealership called stating the vehicle was ready. Very eager to work with me when they wanted to sell the vehicle, not so accomodating when they needed to make good on delivering me a working vehicle. More

I thought everything was perfect for me I was OK with the service I was OK what time Lead and I was OK with the service technician service I was OK what time Lead and I was OK with the service technician More

Everyone at the dealership was a delight to deal with. Especially Derrick and Christin. They got us the car we wanted and the best deal. Derrick is a pro. What an asset to your business. The dealership wa Especially Derrick and Christin. They got us the car we wanted and the best deal. Derrick is a pro. What an asset to your business. The dealership was clean. One thing I would recommend which I guess is minuscule, offer some drinks to the customer., water, coffee. Other Ford dealerships offer this. More

The staff was nice and courtesy. I had an appointment, they kept my vehicle too long. they kept my vehicle too long. More

Was very pleased to be able to get 5,000 mile service while I waited, although the wait was an hour longer than I expected. Shortages of employees and materials contributed, the service professional, And while I waited, although the wait was an hour longer than I expected. Shortages of employees and materials contributed, the service professional, Andrew I think, explained. He gave me a $20 discount to compensate -- very generous. Didn't notice until I got home, but there was no report on a check of brakes, tires, etc. Will call today. More

Had a great experience with the service department and will come back again in the future. will come back again in the future. More

Sidney Wallace did a great job on the delivery and pick up on my Bronco. Very professional and efficient. Great job Sidney! up on my Bronco. Very professional and efficient. Great job Sidney! More

I had a good experience. And great customer service. It didn't take as long as I thought it would. It didn't take as long as I thought it would. More

Really great service. Professional and promo with good communication. Andrew was great at communicating what was needed and accommodating requests. communication. Andrew was great at communicating what was needed and accommodating requests. More

Great buying experience, fantastic communication, friendly and knowledgeable. Mallory White was extremely personable and professional. friendly and knowledgeable. Mallory White was extremely personable and professional. More