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AutoNation Ford Memphis

Memphis, TN

Overview
Reviews
Vehicles
4.4
509 Reviews
AutoNation Ford Memphis is one of the best places for Ford vehicles and service in Memphis. Located in southeast Memphis at the intersection of Mt Moriah Rd and American Way, our dealership serves residents from the entire Memphis area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Memphis has it all. Visit our website to learn more, and schedule a test drive today!
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2515 Mount Moriah Rd.

Memphis, TN

38115

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Showing 509 reviews

December 21, 2021

Sale person Metcalf was very professional, knowledgeable and friendly. I was very satisfied so far with my vehicle. More

by True
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Metcalf, Sydney Thorp
Report | Print
Dec 22, 2021 -

True responded

Good

December 21, 2021

Everyone greeted me and customer service was great. My salesman Mr. Mat Is a man of integrity, showed a great deal of patience with me. My experience at Autonation was a great fulfillment. More

by Montrell220
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mat, Sydney Thorp
Report | Print
December 19, 2021

Courteous and professional service. The worker was courteous to not charge for the oil change due to the amount of wait time. More

by Sweet T
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
December 16, 2021

The service was good . Everything is running well thanks to Garvin and John job well done. More

by MarlonX59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John and Garvin
Report | Print
December 16, 2021

Amazing to work with, I called Jabari in the morning and drove from Kansas to look at a car. They waited on me after closing time to test drive and purchase the car. This saved me from having to spend the n More

by tyler.brandes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jabari Love, Sydney Thorp
Report | Print
Dec 17, 2021 -

AutoNation Ford Memphis responded

Hi, thanks so much for the warm recommendation of the team here at AutoNation Ford Memphis. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 15, 2021

The salesman was great, and the finance officer was awesome, Will recommend to friends and family More

by pastor56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Sails, and the Finance Officer, forgot his name, Sydney Thorp
Report | Print
Dec 16, 2021 -

AutoNation Ford Memphis responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Memphis and we hope to be of service again in the future.

December 14, 2021

Sheduled an appointment for recall service. However parts were not available. Had to reschedule appointment. More

by arthur.shelton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garvin Gordon
Report | Print
Dec 15, 2021 -

AutoNation Ford Memphis responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

December 13, 2021

Unable to tell me even when they can look at my vehicle and its been sitting there a week. More

by disapointed
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ashley
Report | Print
Dec 15, 2021 -

AutoNation Ford Memphis responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (901) 209-1259 so we can work towards a resolution. We look forward to hearing from you. Take care!

Dec 18, 2021 -

disapointed responded

Tried that, still no help. I’ve purchased my last two vehicles there and also relied kn your service department. But after this fiasco, my purchaeses will be made elsewhere.

December 03, 2021

Service here is great. They always get me in and out in a timely manner. More

by pariesha_2010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garvin
Report | Print
Dec 06, 2021 -

AutoNation Ford Memphis responded

Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

December 01, 2021

They had my Ford for 5 days and fail to order the correct parts. Failed or order the parts on day 1 and 2. Ordered the wrong parts on day 3. Needed 3 more to get the next set of parts to the dealership. Had More

by Jmax
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Dec 06, 2021 -

AutoNation Ford Memphis responded

Hi, we regret to hear that you are displeased with your recent experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1259 to discuss what we can do to help.

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