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AutoNation Ford Memphis

Memphis, TN

4.3
516 Reviews
AutoNation Ford Memphis is one of the best places for Ford vehicles and service in Memphis. Located in southeast Memphis at the intersection of Mt Moriah Rd and American Way, our dealership serves residents from the entire Memphis area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Memphis has it all. Visit our website to learn more, and schedule a test drive today!
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2515 Mount Moriah Rd.

Memphis, TN

38115

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Showing 516 reviews

April 28, 2022

As far as a vehicle purchase yes, I would probably recommend this dealer but for service this dealer has declined immensely, I called twice and left a message for the service manager with contact info More

by sp195650
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Apr 29, 2022 -

AutoNation Ford Memphis responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

April 28, 2022

The service were great and didn’t take long. I really appreciate the help. I would most definitely recommend. More

by Myawashington
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor
Apr 30, 2022 -

AutoNation Ford Memphis responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Memphis and we hope to be of service again in the future.

April 25, 2022

All the employees are very friendly and knowledgeable. All my questions were answered and once I found the vehicle of my dreams, it didn't take very long to be on the road driving home! Have bought severa More

by Kharrison2623
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dion Harrison, Moses, Sal
Apr 27, 2022 -

AutoNation Ford Memphis responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

April 25, 2022

Sidney took care of my mustang! She got me in and out within an hour and a half! Excellent customer service skills. More

by mmlaster0618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sidney
Apr 27, 2022 -

AutoNation Ford Memphis responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 21, 2022

Bought a car, few days later… blown head gasket. Headache to deal with people to have it fix, expensive job. It will take weeks to fix, no towing, no loaner, no rental. People there not accountable More

by Santos
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
Apr 25, 2022 -

AutoNation Ford Memphis responded

Hi Santos, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1259. We hope to hear from you.

Apr 25, 2022 -

Santos responded

I went back to AutoNation to see if I could renegotiate and buy a new truck on the weekend. The answer, as paper transaction goes... Yes, it was doable according to the sales team. But you offered $8000 on the truck. Now think about it for a minute. The original truck I bought from you was $22.425, after my traded in, I own the bank $17000. That means, in top of the brand-new truck I had to come up from my own money about 10 Grands. It is not just wrong, and unfair, it is also offensive. AutoNation, nope...

Jun 18, 2022 -

Santos responded

6/18 - Still don't have a car. So, they reply on this page, they said " Contact our General Manager Dion Harrison..." What joke, the place is a circus, and the General Manager is a c...." so I went talk to the guy, at the end of the conversation I asked If I wasted my time talking to him... He said: "Probably...", I had to leave, right there... before I lost my temper and made a scene. I was with my daughter and I didn't want to show her what a man could do when dealing with clowns. Luck them... Call corporate to complain and another joke. Don't deal with them, they are the worst. Buy your car somewhere else.

April 20, 2022

Kind, courteous, prompt, knowledgeable, friendly. Ashley Jones is my service adviser. Keep her. Shuttle great. More

by Sue.tines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Jones
Apr 23, 2022 -

AutoNation Ford Memphis responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 18, 2022

i was very pleased with the employees at auto nation my vehicle was in for a recall and i was treated very respectfully on my arrival and the process was explained to me very carefully. i wish i knew the n More

by cathey1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
i think (allen)
Apr 22, 2022 -

AutoNation Ford Memphis responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for your feedback! We hope you have a great day!

April 15, 2022

From dropping off the vehicle to picking it up was the best , Autonation Wolfchase is a class act !, More

by alan.peden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Rowell Lee Gault
Apr 18, 2022 -

AutoNation Ford Memphis responded

Hi, Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

April 15, 2022

Service person was Very accommodating. Drove in for Oil change. It was done quickly and efficiently. Did not wait long at all. More

by Zena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know name.
Apr 18, 2022 -

AutoNation Ford Memphis responded

Hi Zena, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

April 14, 2022

First time for service with AutoNation Ford. Friendly staff, good service, kept informed of the process - even received a video update while my vehicle was being serviced. Definitely will come More

by katz_jg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Foster
Apr 17, 2022 -

AutoNation Ford Memphis responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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