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AutoNation Ford Memphis
Memphis, TN
508 Reviews
AutoNation Ford Memphis is one of the best places for Ford vehicles and service in Memphis. Located in southeast Memphis at the intersection of Mt Moriah Rd and American Way, our dealership serves residents from the entire Memphis area. From the latest new Ford cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Ford Memphis has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 1:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 508 reviews
July 22, 2022
Amazing Dealership. My sales Rep Mr Jiles worked until I was able to get my vehicle. Closing time had passed but he did not let me leave without my vehicle. I will defin My sales Rep Mr Jiles worked until I was able to get my vehicle. Closing time had passed but he did not let me leave without my vehicle. I will definitely recommend this company and sales rep. More
by makeshiabernard
Employees Worked With
Terrell Jiles
July 22, 2022
We gave the recall service rating a bad star value because we are SO unhappy about the "fix" that happened on the recall. In speaking with Taylor this morning, she gave me an EXCELLENT explanation of because we are SO unhappy about the "fix" that happened on the recall. In speaking with Taylor this morning, she gave me an EXCELLENT explanation of WHY the recall "fix" works the way it does. Getting that explanation makes SO much sense as to the situation that happens due to the recall. If someone would have given us the explanation when we picked up the vehicle, I would not have felt it necessary to give a bad review!!!! More
by texasteach99
Employees Worked With
Taylor
July 21, 2022
When you buy a vehicle within 24 hours they want you to grade them with praising reviews. People stop giving reviews on the first dealing with dealerships because after the initial sale you really see how grade them with praising reviews. People stop giving reviews on the first dealing with dealerships because after the initial sale you really see how good or bad their service really is. I made that mistake and I’m learning from it. My name is Bime Carroll and this is my experience with AutoNation Ford in Memphis, Tennessee. I applied online to Ford motor credit and was approved May 12, 2022. Three weeks later I bought a vehicle from AutoNation Ford dealership. The dealership ran my credit three additional times on June 6, 2022 putting a total of four hard inquiries on my credit report within 30 days. Before doing any paperwork I told the salesman that I was approved through Ford motor credit. The dealership still ran my credit instead of following up on the credit application from Ford motor credit. The salesman told me that he was sorry and that they could write a letter to get those inquiries removed from my credit report. After a month I called Ford motor credit about the inquiries. Ford motor credit told me that the dealership shouldn’t have ran my credit because the application was valid for 30 days. They told me that the dealership is the only one that could fix that problem. Six weeks later (July 16, 2022) after buying the vehicle I return to the dealership because I hadn’t received the letter. The dealership didn’t want to write the letter to the credit agencies. They told me I had to dispute it. This letter would’ve taken only a couple minutes to type up, but they still wouldn’t do it. I called Credit Agency, they told me that the dealership has to write the letter that’s the only way it could be removed. The first act of kindness that AutoNation Ford could’ve done after buying a vehicle from them, they didn’t want to do. This showed me how dishonest the dealership was. I stay 3 1/2 hours from this dealership in another state so they will never service my vehicle but they let me know they didn’t wanna do anything but lie to me to get me in to buy that vehicle. If they can lie about writing a letter to help fix an error that they made and not do it, how can I trust him with servicing a vehicle that drives my family around. Be careful when dealing with this AutoNation Ford dealership. More
by Bime Carroll
Employees Worked With
Jabari
July 21, 2022
Worst! Couldn’t make appointment! Had to drop car off for 5 days for diagnostic and won’t answer calls for update on vehicle Couldn’t make appointment! Had to drop car off for 5 days for diagnostic and won’t answer calls for update on vehicle More
by wallacedlynn
Employees Worked With
Didn’t get names, whole department
July 18, 2022
Competitive pricing compare to other dealers in area. Parts was available. Service took little longer. It would be great if parts team picks up the phone. Parts was available. Service took little longer. It would be great if parts team picks up the phone. More
by Sparten
Employees Worked With
Jerry
