AutoNation Ford Memphis

TLDR: This dealership is unorganized and filled with empty promises and pointed fingers. Long story: I started my visit with AutoNation Ford off Mt. Moriah with a vehicle that I found online. I had b empty promises and pointed fingers. Long story: I started my visit with AutoNation Ford off Mt. Moriah with a vehicle that I found online. I had been looking for weeks for a specific pickup and what they had just acquired checked all the boxes for me. It was so recently acquired that it still needed to go through their servicing. 3 hours is how long I was there on day 1 and I made an offer contingent on a successful test drive after their service was completed. Was told it would be 3 days before service was completed. On day 3 I was called and told it wasn’t ready and that it would be the next day. I said due to my schedule I would be there later in the week to test drive and pick up the truck. My 2nd trip (a 30 min drive) was met with a no show of the sales person and also after another 35 min wait I was told that the truck was not there. It had been taken to another shop for an unknown repair. The 2nd sales person assured me that the truck would be there in roughly 2 hours if I wanted to wait. I declined to wait, and the sales person said that he would call me by 5pm that night with an update. I left disappointed. I received no call back. I called asking for a manager (in the hopes I would get some reliable information) where I got another individual in middle manger. She assures me should find out what’s going on and apologized for the confusion, and again I was promised a return call after 3 more days. At this point I am getting frustrated with the lack of communication and follow through. I emailed the general manager with a request for him to call me. After speaking with him he again apologized, saying that he was sorry and “You should’ve been treated as family”. After another 2 days I arrive for my 3rd visit. Was there an addition 3.5 hours. I’m now approaching over 7.5 hours of my time at the dealership and 2.5 hours of drive time. They lowballed an offer for my trade in by $3,000. After I threatened to walk, they brought it up to the low end of what I believed my trade in to be worth. An agreement was made and we proceeded with the sale. Then the pitch for an extended warranty. My patience had been seriously tested but I remained polite and respectfully declined. Even after all that I was still pressured to buy one at a discounted price. Not very valuable if you need to “reduce the price” to get someone to buy in. After getting home I notice that the “detailing” that was done was also sub par as I had several areas inside I cleaned and the truck bed was ignored entirely; even leaving trash in the bed. All hidden by the tono cover, but simply opening the tailgate would reveal the mess. Even after all of that, the $1k I put down was never refunded as promised requiring yet another call for follow through. Do yourself a favor, buy somewhere else. More

Heather was very kind and considerate of my service needs. I own a 2017 Ford Escape on which the dust cover had detached from the frame. Heather took a look at it, quickly processed the intake of my ve needs. I own a 2017 Ford Escape on which the dust cover had detached from the frame. Heather took a look at it, quickly processed the intake of my vehicle and promised to have me out of there within an hour. The staff did just that, had me out of there in less than 30 mins. I had 3 bolt fasteners that were missing and one of the technicians snapped them on to reattach the dust cover in a jiffy! Thankful for the swift attention to my service needs and Heather's kind and attentive service, always! More

Fast service provided by Heather, easy check in and easy check out by Heather, really appreciated check out by Heather, really appreciated More

Heather the advisor help me and very friendly and I love her personality very sweet her personality very sweet More

John is the best in the game! If he is working on my car, I know I am in good hands! If he is working on my car, I know I am in good hands! More

Heather listened to the problems of the car and then gave me an estimated time for diagnostics, parts, and a resolution. I was happy when she contacted me the next day with what was needed and it only took me an estimated time for diagnostics, parts, and a resolution. I was happy when she contacted me the next day with what was needed and it only took 2 days to complete. Very fast service and nice people. More

We had a great experience with Jeremy. He made the process really smooth and enjoyable. Love my new car He made the process really smooth and enjoyable. Love my new car More

I purchased my new vehicle here and I absolutely love it. Sydney made the entire process seemless. He had me in an out of the dealership in a flash. Sydney made the entire process seemless. He had me in an out of the dealership in a flash. More

Great service and staff at least from the technician that work on my car !! Thanks work on my car !! Thanks More

Auto nation was a great experience in car buying I appreciate Tony gray and Jeremy for helping me in this process very greatfull. Thank you.... appreciate Tony gray and Jeremy for helping me in this process very greatfull. Thank you.... More