AutoNation Ford Memphis

My experience with this dealership is always great! ! Very personal staff, courteous and polite!! I’m always taken care of and would highly recommend this dealer to anyone! ! Very personal staff, courteous and polite!! I’m always taken care of and would highly recommend this dealer to anyone! More

I originally purchased my vehicle here. About 85% of my repairs have been completed here, as well as routine maintenance. My last three experiences here have been HORRIBLE. However, this is About 85% of my repairs have been completed here, as well as routine maintenance. My last three experiences here have been HORRIBLE. However, this is the last straw. I won’t bring up what happened when I got my water pump replaced because I chose to go back after. I will bring up the point that there was no multipoint completed in my vehicle. As a previous service worker for AutoNation, I do know that a multipoint is supposed to be completed. I asked for one, and the young lady checking me out completed it on the computer AFTER I asked for it. It was even marked that my horn works, and it did not at the time AFTER I got my water pump replaced at this dealership. I came in for an oil change. My oil light was not reset, I was not given an updated sticker UNTIL I had to come back after leaving after realizing they had not given me an updated one. Lastly, the technician left oil marks on my driver side door and steering wheel. This service team has no regard. For paying $88 for an oil change only, I’d at least expect a good experience. Funny thing as well, I let the service rep know I was replacing tires soon. This could have been a selling point. I wasn’t given any type of quote for tires. I was given my “window sticker” with a Pirelli tire. I originally had good years. More

Service writers and technicians are spot on problems. Nice to go where people care about their customers. Nice to go where people care about their customers. More

Very polite and efficient. Fair price for service. I am a regular customer and have been for years. Fair price for service. I am a regular customer and have been for years. More

Ever on there that was very helpful throughout the the hole process. They sent the paperwork to me and I really appreciate that hole process. They sent the paperwork to me and I really appreciate that More

I BROUGHT MY CAR TO AUTO NATION FOR MANY YEARS, I TRUST THEM AND KNOW WHEN I DRIVE AWAY, MY CAR IS FIXED AND READY FOR THE ROAD, I HAVE HAD A FORD AEROSTAR, AN ESCAPE, FOCUS, AND NOW A FUSION, ALL SERVICED THEM AND KNOW WHEN I DRIVE AWAY, MY CAR IS FIXED AND READY FOR THE ROAD, I HAVE HAD A FORD AEROSTAR, AN ESCAPE, FOCUS, AND NOW A FUSION, ALL SERVICED AT THE SAME DEALERSHIP ON MT. MORIAH. GREAT PLACE, GREAT PEOPLE, GREAT SERVICE. More

Great customer service and honesty. They were very quick about my oil change as well as checking my breaks. Again Jeff and the techs greeted me as a Ford member family and took care of They were very quick about my oil change as well as checking my breaks. Again Jeff and the techs greeted me as a Ford member family and took care of any needs while I waited during my service. Im always asked if I needed a ride and much appreciates the offer. More

They have been great to work with. They were very communicative throughout the entire process. Great experience with Derrick and Kristen. They were very communicative throughout the entire process. Great experience with Derrick and Kristen. More

Friendly and quick response to my problems over the last twelve years that I have owned my Edge. twelve years that I have owned my Edge. More

3rd vehicle purchased. . I will come back.. I will choose another salesman. Mine had poor communication and couldn’t conduct business on his own with asking someone else. D . I will come back.. I will choose another salesman. Mine had poor communication and couldn’t conduct business on his own with asking someone else. Did not get my rebate like I should have. I was told I could use it then they said no. I sure would like that rebate. Finance guy, Keeante is a man of his word. Wish he still sold vehicles. Spent almost 3 hours in dealership, and I wasn’t trading a vehicle or financing. And it was not busy in the showroom. Also price was higher than my signed papers when i arrived to get my vehicle. More